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Feature Product/Service of the Week
Every week, Call Center Times will showcase a Product or Service of the Week we feel offers the call center industry a significant benefit over existing systems, or something brand new!. The state-of-the-art is always changing, and we will try and keep our readers on the cutting edge!
Radix
America, LLC
Radix America, LLC is a global provider of the Radix Protector
solutions for Instantaneous Desktop Computers Recovery and
Reconfiguration guaranteeing optimum performance and optimum
configuration for desktop computers in the Contact Center and other
business sections of the enterprise. With the Radix Protector the Help
Desk role is reduced to simple remote recovery without the need for
technical expertise. The remote recovery is done via a simple reboot
eliminating the desktop troubleshooting and desktop fixing
complexities associated with traditional Help Desk operations.
Radix Protector enables a system administrator to save all PCs in the
Contact Center at their optimum configuration via one simple menu
option. Once the configuration is saved the PCs are available for use
without limiting the user or affecting overall system performance. In
case of a PC malfunction such as:
- System crash,
- Corrupted registry,
- Software deletion,
- Virus infection,
- Accidental disk format,
- Accidental FDISK operation,
- Modified system settings
- Installation of unwanted software,
- CMOS setting problems
The desktop PC can be recovered instantly by a simple reboot. Radix
Protector allows installation of new software or modifications of any
system settings without affecting its saved optimal configuration.
This option enables organizations to test new software and new
upgrades easily without compromising their existing desktop PC
configuration or having to deal with incomplete uninstall processes.
By implementing the Radix Protector, organizations reaped huge
benefits eliminating computer downtime, increasing computer’s
performance and dramatically reducing their Help Desk bottleneck.
In addition to its protection and recovery capabilities, Radix
Protector provides system administrators with remote tools for saving
and recovering configurations, schedule the Recover and Save
operations, SMS, management of remote system settings, file transfer
to client desktops and remote shutdown. The remote management tool can
manage individual desktop PCs or an entire cluster of PCs.
Radix Protector was successfully sold for the last four years in
Israel and Europe to thousands of businesses. Radix America, LLC
markets, distributes and supports the Radix Protector in North
America. Radix Protector is available for free evaluation.
Contact: 888-363-3017 or
info@radixamerica.com
Archive:
September 5, 2003
August 30, 2003
August 20, 2003
August 10, 2003
August 5, 2003
July 30, 2003
June 15, 2003
February 7, 2003
October 13, 2002
September 13, 2002
September 20, 2002
September 27, 2002
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