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Feature Product/Service of the Week
Every week, Call Center Times will showcase a Product or Service of the Week we feel offers the call center industry a significant benefit over existing systems, or something brand new!. The state-of-the-art is always changing, and we will try and keep our readers on the cutting edge!
Richardson
Richardson is a leading
sales training and consulting firm. We deliver a
blended learning solution both in person or online that incorporates a
unique process of high impact coaching to individuals and teams. For
over 25 years we have worked with global organizations to develop
sales
and sales service training solutions that improve bottom-line results.
Our proprietary coaching methodology and customization process provide
us with an unparalleled set of tools to develop a training solution
that
aligns to your sales strategies.
For Call Centers, Richardson offers Richardson QuickSkills - a series
of highly interactive web-based training courses. Comprised of sales,
negotiations, telephone selling and customer service, these four-star
rated courses leverage the strengths of Web-based learning to create a
high impact, interactive eLearning experience for Call Center Agents.
Richardson QuickSkills follow a time-tested, successful training
philosophy of "learning by doing." As users work through high impact
learning modules, they will face real-life challenges, experience
immediate application, and receive intensive coaching and feedback to
foster behavior change and improve performance.
Contact: Jim Brodo -
jim.brodo@richardson.com
Archive:
September 5, 2003
August 30, 2003
August 20, 2003
August 10, 2003
July 30, 2003
June 15, 2003
February 7, 2003
October 13, 2002
September 13, 2002
September 20, 2002
September 27, 2002
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