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Tech Showcase - How WebRTC Resolves the Conflict of Increasing Customer Touchpoints while Decreasing Cost - Aspect

WebRTC can help lower the hurdle of getting in touch with a support or service center right within a website or app, while decreasing average handling time, improving first contact resolution, and bypassing tedious IVR systems. This session will explain what factors contact centers need to embrace to benefit from the new frictionless world of customer service in the mobile age. It will feature a demonstration of a typical eCommerce customer journey that involves live help woven into a self-service interaction on a website. http://www.crmxchange.com/techshow/webRTC/aspectoct2015.asp