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Build A Lighter And Faster Contact Center

by John Franco, VP Sales, Connect First - November 18, 2015

Build a Lighter and Faster Contact Center

By John Franco



Your legacy contact center infrastructure is like an old station wagon. It’s carried your department for hundreds of thousands of miles. It’s been dependable and durable.

But now maintenance costs and security upgrades are starting to eat into your budget and the schedules of your IT workers. Your equipment isn’t as fast as it once was either. And it’s just not capable of producing the same strong results as the flashy new cloud-based models out on the road.

Having said that, now may be the time to consider embracing the power of a pure or hybrid cloud-based contact center solution.

By shedding the bulk of your legacy network in favor of the cloud, you’ll gain access to a more dynamic and flexible computing environment. Your customer data will be stored on first-class servers by a team of dedicated professionals, too. And you’ll gain access to full-time support staff who can advise you whenever questions arise about your software.

Ultimately, your whole department will benefit from migrating to the cloud. Everyone from the C-suite to your agents will gain access to real-time and historical reports that they can use to improve customer experiences. And you’ll also gain access to cutting-edge software that can be deployed to streamline customer interactions like automatic call distribution (ACD) and interactive voice response (IVR). Cloud dialers and live agent chat are additional features that your contact center can access with a robust cloud platform.

We know it’s not easy to say goodbye to your legacy network. But if you’re serious about slashing your budget and maximizing your department’s potential, it’s time to move on.

We’re ready when you are.


John Franco, Regional VP of Sales at Connect First

John Franco is a sales and marketing veteran with more than 21 years of expertise in providing ACD, CRM, IVR, Hosted Contact Center, Omni Channel, Inbound, Outbound, Chat, Social Media, and WFO services and technology to contact centers throughout the Americas and EMEA.

John’s experience ranges from start-ups to Fortune 1000 companies across multiple vertical markets throughout North America, EMEA and Latin America. John is an experienced communicator who has published numerous articles in the areas of inside sales, customer service excellence, field sales, sales management and marketing best practices. He has presented to audiences of all sizes throughout the Americas, Europe and Latin America on these and other topics in the areas of sales and strategic account management thought leadership.

John’s background includes senior sales leadership positions in which he expanded new and existing markets and was responsible for achieving premier market leadership through proven sales and service best practices programs.

www.connectfirst.com - info@connectfirst.com - (888) 965-1588

 
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