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Complimentary Roundtable Webcast: Thursday, October 18th - Innovations And Trends In Customer Service - Calabrio, NICE, and Sharpen
October 19, 2018
Roundtable - Innovations and Trends in Customer Service - Calabrio, NICE, and Sharpen
October 18th, 1:00pm Eastern
Customers of all ages believe that they are entitled to consistently competent and more personalized service. Agents want to be more empowered to make decisions based on more information about their customer. We expect agents to be superstars as they deal with many customer issues, without always giving them targeted incentives, coaching and training based on insights analyzed from all sources of data. This roundtable discusses trends that are optimizing customer support. https://www.crmxchange.com/roundtable/custservicetrends/crmxchangeoct2018.asp
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