November 15 - Using Sharpen in Your Contact Center for a Better Agent and Customer Experience
Presented by Sharpen Technology
With attentions and budgets around customer experience growing, it’s time to address the root issues behind your customers’ satisfaction. The key is to treat your agents the way you want them to treat your customers. Sharpen saw the challenges call center managers are dealing with: to provide strong coaching and training opportunities to improve the agent and customer experience. Sharpen built a tool to help. During this webcast you will hear:
•How to simplify your agents’ experience at work and empower them to love their jobs and helping your customers.
•How to use in-line training and in-line coaching to give your agents feedback in the moment.
•What you can do with scorecards to develop your agents.
•How our insights and analytics can help you optimize your customer journey and agents’ experience.