TELEVERGENCE SOLUTIONS SERVICE AS A COMPETITIVE ADVANTAGE & RATES IMPROVES INDEPENDENT WIRELESS PROVIDER’S CALL QUALITY & LOWERS COST
BACKGROUND
This regional wireless provider services one of the U.S.’s largest state’s mobile phone markets with expectations to connect all calls made on their platform regardless of the destination. The service from their existing long distance provider was “fair”, however, a substantial amount of time was wasted on trouble tickets due to call quality and completion issues. They were also interested in a cost reduction.
CHALLENGES
Located in a rural area of a large Midwest U.S state, their options were somewhat limited as they required a TDM/non-IP connection. They had conversations with several alternative providers, however, since there had been no visits from any of those providers, the Customer assumed an apparent lack of interest.
SOLUTIONS
Televergence Solutions was one of very few, possibly only, voice services providers that provided C-Level Account Management pre- and post-sale. We visited the customer’s rural location to clearly understand the issues. After reviewing the traffic details and discussing a TDM private line connection between the Customer and the long distance provider, we delivered a winning proposal that met all of their needs including a TDM connection from their network into the Televergence Solutions’ network.
RESULTS
The Customer moved all U.S. off-net traffic to Televergence Solutions and all U.S. traffic now traverse the Televergence Solutions network with all calls completing. In the 30+ months this Customer has been routing calls through Televergence Solutions, there have been very few, quickly resolved trouble tickets.
The TDM connection provided a substantial savings for the month-ly usage for routed long distance calls. Reduced costs, C-Level Account Management, our ability to connect all calls with minimal trouble tickets, and detailed reporting has made this customer very happy. They have realized the 35% savings original Televergence Solutions proposal.
ABOUT TELEVERGENCE SOLUTIONS (TSI)
TSI is a telecommunications carrier who attributes over 30 years of success to quality and competitively priced products, complemented with C-Level Account Management and Customer Service.
The company was founded and is managed by the CEO, Deb Ward, whose integrity and industry reputation is exemplary. She is the 1st and current Chairwoman of INCOMPAS (formerly Comptel), the industry’s leading competitive telecommunications trade organization. TSI’s CTO, David Deutsch, has extensive technical expertise in the call center telecommunications space and manages the Company’s fully staffed, U.S. based Network Operating Center (NOC). We maintain an on-premise TDM to SIP conversion capability and loan equipment program for legacy platforms.
Our portfolio includes High Call Completion and High Call per Second Capability Inbound TF and Outbound LD with a No Obligation Free Trial. Membership is maintained within INCOMPAS (formerly known as Comptel), Marketing Research Organization (MRA), National Association of Women Business Owners (NAWBO), Nashville Chamber of Commerce, and Professional Association for Customer Engagement (PACE), Telecom Associates and Women in the Channel (WIC).