Trends in Contact Center Floorplans by Jennifer Way, Interior Concepts
In a recent white paper titled Trends in Contact Center Floorplans, Interior Concepts discusses trends that they have identified through daily interactions with customers. Interior Concepts specializes in call center furniture, so their design experts work with call centers every day to design productive and function spaces. Given their daily focus in this market they are in a unique position to identify industry trends based on customer requests.
Below is a quick overview of a few trends noted in the white paper.
U-Shaped Workstation Layouts –
Consider u-shaped workstation layouts versus traditional straight runs for an updated look and easy of supervisor access to agents.
Collaborative Workspaces –
Collaboration is changing the way that we work. Incorporate comfortable informal places where people can meet or relax during breaks.
Attention to Ergonomics –
Ergonomics is consistently an issue for workers that spend the majority of their day at a computer. The investment is ergonomics is an investment in employees, which can lead to reduced workers compensation claims and enhanced comfort and productivity.
To read the complete white paper that lists all of the trends and key takeaway items visit the Interior Concepts website.
Jennifer Way
jway@interiorconcepts.com
800-678-5550