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Retailers Enjoy the Benefits of Communications Outsourcing During the Holiday Season

by Robin Vaughn - September 1, 2014

Retailers Enjoy the Benefits of Communications Outsourcing During the Holiday Season by Robin Vaughn

A professional call center can help a retail business to maximize its holiday profits. Many brick and mortar retail stores and outlets, e-commerce sites, and catalog businesses depend on the capable, flexible options offered by virtual customer service representatives.

At a time when most retail businesses are operating at peak capacity, holiday business demands often require retail merchants to hire additional staff to relieve the overflow. It can be time-consuming to train these individuals for effective retail phone care management for such a short period of time. Outsourcing for virtual customer service representatives during the holiday season can mean greater sales and higher customer satisfaction levels at more affordable rates.

A team of communications professionals need only to be trained once upon account activation in order to become familiar with your retail business and its customizable account protocols, making this a highly cost-efficient strategy for holiday sales. Even if, after the holiday rush you discontinue answering services until the following year, that same telephone answering service can quickly review your account details and adjust to any recent changes.

Active supervisors oversee the expert, ongoing training of customer service agents to make the most of individual account options such as product promotion and inquiries, order taking and tracking, and credit card processing. They can inform customers of available stock, colors, or sizes and offer information regarding promotional holiday sales events including location and directions.

Online and retail sales operations lower costs by diverting ad response, overflow and after hours call volumes to dedicated call center representatives. High capacity equipment, advanced hardware and software applications, and redundant power and data storage systems ensure the integrity and security of call centers infrastructures.

The exceptional performance of a telephone answering service can position your brand for success in the coming year. Whether your retail business makes temporary use of call answering services or extends these advantages into the next quarter and beyond, dedicated sales assistance and customer care can be a boon to any retail business.

Retail companies can leverage peak season business with the help of an experienced retail industry focused call answering service .Considering the benefits of hiring 24/7 telephone answering service specialists during the holiday season, it’s no wonder that countless businesses continue service indefinitely.

For more information and a free consultation on the benefits of communications outsourcing contact 1-800 We Answer Call Centers President and CEO Robert Porter on 212-868-1121, or email rob@weanswer.com., www.weanswer.com



 
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