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Improved Medical Call Centers Boost The Healthcare Industry

by Robin Vaughn - March 25, 2013

IMPROVED MEDICAL CALL CENTERS BOOST THE HEALTHCARE INDUSTRY
By Robin Vaughn 


Engaging a specialized medical call center is a time tested outsourcing solution utilized by thousands of healthcare industry professionals. Recent technological advancements have made communications outsourcing for the medical industry even more appealing as a valuable and cost effective time management tool. In their efforts to remain competitive, the call center industry stepped up services to address a generation of aging baby boomers and the increasing need for critical medical information sharing. Bringing new technology and its implementation to the healthcare field became the number one priority of communications support services.

The two industries are mutually supporting; one makes the other better. In response to a changing healthcare landscape the solutions created by call center innovators helped to propel the medical community into a new communications era. An experienced call center service provider can have a powerful impact on the quality of medical communications provided by solo physicians, small practices, clinics, and hospitals alike.

Employing a professional call center is a key strategy for the success of medical facilities everywhere. Sharing medical information between healthcare offices is made more efficient thanks to customizable software applications that enable multiple means of message delivery. Medical live operator services now play an indispensable role in coordinating efforts and information between medical labs, hospitals, and pharmacies so they can provide ultimate patient care.

A versatile call center enables the transmission of important data to an unlimited number of individuals and organizations through voicemail, email, fax-to-email, alpha-numeric pager, and SMS text. Various parties can stay apprised of the latest medical findings, industry news, and upcoming events.

It is essential that professional live operators follow HIPAA guidelines as they handle routine and urgent medical phone care. In doing so, they can help to cross reference medical information, identify specialists for a research project, and update health professionals with cutting edge information. The HIPAA Act, instituted in 1996, ensures and protects the secure flow of patient health information while protecting patient rights and privacy.

As the need for medical care has grown, so have the call volumes of healthcare providers. The communications industry delivers high-capacity communications services that address overflow and after hours calls, crucial to every medical office. Meticulous call activity monitoring uses real time technology to support call routing accuracy while detailed call reports make it easy for medical personnel to track and analyze patient needs.

A call center assists medical practitioners in staying organized and up-to-date with affordable solutions. Technological advances applied by a dedicated medical call center results in improved healthcare industry communications and a better use of available resources.


For more information and a free consultation on the benefits of medical call center outsourcing, contact 1-800 We Answer Call Centers President and CEO Robert Porter on 212-868-1121, or email rob@weanswer.com., www.weanswer.com



 
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