Newsletters

Customer Support:   (972) 395-3225

Home

Articles, News, Announcements - click Main News Page
Previous Story       Next Story
    
The Customer Care Benefits Of A Call Center

by Robert Porter, President and CEO, 1-800 We Answer Call Centers - June 24, 2013

The Customer Care Benefits of a Call Center

A reliable and professional call center partner will provide your business not only with measurable return on investment in terms of orders processed, appointments made and customer service resolved but also the intangible benefit of protecting and enhancing your brand.

Growing your business is serious business and in our competitive global economy a dependable call center partner will provide 24/7 communications solutions that would simply be either cost prohibitive for many businesses or reduce the time you are able to spend innovating and increasing your customer base.

A qualified call center partner will have the expertise to handle a variety of everyday jobs leaving your employees with time to focus on core competencies including special projects and new-growth opportunities and responsibilities essential to long-term health of your company. An experienced call center partner will have best practices in place to seamlessly adopt and execute many of your company’s routine responsibilities including: directory service, data entry, sales and customer support, technical support, appointment-setting and RSVP management, emergency and after-hours dispatching, application processing as well as many other services.

A professional call center partner will enable you to provide your clients a 24/7/365 day touch point. Experienced and well-trained customer service representatives will act as your company’s ambassador, protecting and enhancing your brand while either resolving client issues or messaging and leaving callers confident that someone will get back to them soon with a solution. Agents can immediately escalate urgent matters according to your emergency protocol ensuring your service level agreements are always adhered to.

Call centers are customer service specialists and provide support to a variety of industries. An experienced account manager will meet with you, listen to your needs and work with you to develop a solution that meets or exceeds your business objectives.

Personable live operators know how to navigate caller questions and even resolve difficult customer service issues with diplomacy. As a partner dedicated to your hotline, helpdesk or general inbound call needs, call center agents will offer invaluable troubleshooting assistance for technical matters, order-tracking, or recording of customer complaints. A well-informed live receptionist can set appointments for healthcare facilities, property management companies, government or educational offices, and legal professionals, among many others. Your call center will streamline your inbound call process with any combination of tasks including product promotion, lead generation, and order taking with upselling and cross selling techniques, and payment processing. Even more call center capabilities include: call screening, appointment setting, reservation and registration services, and comprehensive messaging.

The quality of your client-facing business communications including caring and intelligent responses to customer inquiries and comments are an integral part of your business. Expert support furnished by a professional call center partner will create goodwill and trust with your clients and further every business’s objective – getting and keeping customers.



For more information and a free consultation on the benefits of Call Center Service, contact 1-800 We Answer Call Centers President and CEO Robert Porter on 212-868-1121, or email rob@weanswer.com., www.weanswer.com



 
Return to main news page