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Maximize the Benefits of Your Training Investment
April 11, 2014
Training and Certification for Technical Support Professionals |
Maximize the Benefits of Your Training Investment |
Improving soft skills is the fastest way to enhance the customer experience. Service Strategies' training and certification courses have helped service professionals around the world develop the skills they need to deliver exceptional service.
You will gain tangible benefits from your training investment through our collaborative process of setting expectations, measuring results, and reinforcing target behaviors. In addition, our courses will prepare your staff for the globally accepted Service Capability & Performance (SCP) Career Certification.
The combination of expert instructors and a unique development process set our training and certification programs apart from anything else in the industry. Let us help you put the pieces of the training puzzle together to gain maximum benefit and results.
Featured Course Account Management for Support The Account Management for Support course provides support and technical account managers with the relationship skills and tools they need to proactively increase customer loyalty and generate new business. Dec. 4 - 5 Irvine, CA Feb. 26 - 27 Houston, TX Apr. 9 - 10 Windsor, UK
Service Strategies can help your team develop the skills necessary to deliver exceptional customer service and support. Contact us to receive a complete course catalog.
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Available Courses Include
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Service Representative |
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Support Professional |
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Support Specialist |
Customer service representatives have a unique opportunity to influence customer satisfaction. This one day course introduces them to the fundamental principles and techniques required for excellent customer service delivery.
Who Should Attend - New customer service reps - Service call coordinators - Service dispatchers
Instructor Led and Online Formats Available |
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The Support Professional course teaches practical skills in effective communication, telephone and online professionalism, problem solving techniques and teamwork. The two-day course will help your technical support staff provide an outstanding service experience.
Who Should Attend - Tier 1 and 2 support staff - Recently hired support staff - All staff that work with customers
Instructor Led and Online Formats Available |
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Designed for technical support professionals with a deeper level of experience, the two-day Support Specialist course covers topics such as advanced problem solving, negotiating strategies, mentoring, project management and teamwork.
Who Should Attend - Experienced support staff - Tier 2 and 3 support staff - Career support professionals
Instructor Led Format |
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What the Participants are Saying... |
"I am highly satisfied with this course, I would recommend it to my peers. Excellent and very professional Instructor. " |
- Landmark Graphics Support Professional
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"Very informative and useful course indeed. I will certainly apply what I have learned from this course."
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- Zebra Support Professional
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"Really positive about this course and looking forward to working with my team to put what we have learned into practice." |
- Lumesse Support Manager |
Get a Complete Course Catalog |
To receive a complete catalog of Service Strategies' industry leading training and certification courses click the link below. |
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Career Certification for Your Staff |
Attendees who successfully complete the post course exams that accompany our courses will attain certification under the industry leading Service Capability & Performance (SCP) Career Certification program. |
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Advancing Service Excellence |
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