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Maximize the Benefits of Your Training Investment

April 11, 2014

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Training and Certification for
Technical Support Professionals
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Maximize the Benefits of Your Training Investment

Improving soft skills is the fastest way to enhance the customer experience. Service Strategies' training and certification courses have helped service professionals around the world develop the skills they need to deliver exceptional service.

You will gain tangible benefits from your training investment through our collaborative process of setting expectations, measuring results, and reinforcing target behaviors. In addition, our courses will prepare your staff for the globally accepted Service Capability & Performance (SCP) Career Certification.

The combination of expert instructors and a unique development process set our training and certification programs apart from anything else in the industry. Let us help you put the pieces of the training puzzle together to gain maximum benefit and results.

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Featured Course
Account Management for Support
The Account Management for Support course provides support and technical account managers with the relationship skills and tools they need to proactively increase customer loyalty and generate new business.
Dec. 4 - 5 Irvine, CA
Feb. 26 - 27 Houston, TX
Apr. 9 - 10 Windsor, UK

Service Strategies can help your team develop the skills necessary to deliver exceptional customer service and support. Contact us to receive a complete course catalog.

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Available Courses Include
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Service Representative Support Professional Support
Specialist

Customer service representatives have a unique opportunity to influence customer satisfaction. This one day course introduces them to the fundamental principles and techniques required for excellent customer service delivery.

Who Should Attend
- New customer service reps
- Service call coordinators
- Service dispatchers

Instructor Led and
Online Formats Available

The Support Professional course teaches practical skills in effective communication, telephone and online professionalism, problem solving techniques and teamwork. The two-day course will help your technical support staff provide an outstanding service experience.

Who Should Attend
- Tier 1 and 2 support staff
- Recently hired support staff
- All staff that work with customers

Instructor Led and
Online Formats Available

Designed for technical support professionals with a deeper level of experience, the two-day Support Specialist course covers topics such as advanced problem solving, negotiating strategies, mentoring, project management and teamwork.

Who Should Attend
- Experienced support staff
- Tier 2 and 3 support staff
- Career support professionals

Instructor Led Format

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What the Participants are Saying...
"I am highly satisfied with this course, I would recommend it to
my peers. Excellent and very professional Instructor. "
- Landmark Graphics Support Professional
"Very informative and useful course indeed. I will certainly apply
what I have learned from this course."
- Zebra Support Professional
"Really positive about this course and looking forward to working with
my team to put what we have learned into practice."

- Lumesse Support Manager

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Get a Complete Course Catalog
To receive a complete catalog of Service Strategies' industry leading training and certification courses click the link below.
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Career Certification for Your Staff
Attendees who successfully complete the post course exams that accompany our courses will attain certification under the industry leading
Service Capability & Performance (SCP) Career Certification program.
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Advancing Service Excellence
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ADDRESS GET SOCIALIZED CONTACT
Service Strategies Corporation
11590 W. Bernardo Court
San Diego, CA 92127
www.servicestrategies.com
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info@servicestrategies.com
Phone: (858) 674-4864
Toll Free: (800) 552-3058
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© Copyright Service Strategies Corp. 2013



 

 
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