Newsletters

Customer Support:   (972) 395-3225

Home

Articles, News, Announcements - click Main News Page
Previous Story       Next Story
    
Astute Solutions(R) Announces ePowerCenter(TM) 9 CRM System

September 8, 2014

Astute Solutions® Announces ePowerCenter™ 9 CRM System

Flexible Customer Relationship Management tool for the Contact Center

COLUMBUS, Ohio – Astute Solutions, a global provider of customer experience and social relationship management solutions, has announced ePowerCenter 9, a CRM system with powerful device and browser flexibility to help the contact center deliver customer satisfaction more effectively. ePowerCenter 9 will be available this spring.

“Easy access to CRM systems has become a must-have for field employees, home workers and even marketers” said Alex George, Chief Technology Officer at Astute Solutions. “When this new version is released, ePowerCenter 9 will work on Macs and tablets and have browser independence, so it will be a better tool for the growing variety of roles using it.”

ePowerCenter 9 is designed for Internet Explorer, Firefox, Chrome and Safari. It will use responsive design, which means that it will scale appropriately from a 27-inch desktop screen down to a tablet screen, and for all sizes in between. It will also add touch screen capability.

As they handle cases, agents will see that many of the best features of ePowerCenter 9 are now easier to find and use, opening a shorter path to customer satisfaction. The user-friendly interface is now reflective of many popular social and mobile websites.

“This workspace will be easy to learn for both new and casual users, without being a cumbersome change for experienced users,” George said.

A large new portion of the screen will be used for applications delivering timely and relevant content to the agent, such as suggested responses from Astute Knowledge™. And internal communication features will allow agents and supervisors to share information with specific agents or groups of users instantly.

When ePowerCenter 9 is released, software as a service (SaaS) customers will have the quickest access to its new benefits. Astute Solutions will offer support for all customers making the transition, including training, webinars and demonstration videos.

For more information on ePowerCenter, visit astutesolutions.com or contact Astute Solutions at (877) 769-3750.

About Astute Solutions

Astute Solutions' customer relationship management, knowledge management and social CRM solutions support the strategies of customer-centric companies around the world. Its award-winning technologies remove the operational barriers to service excellence, enabling consistent, accurate, and complete discovery and service experiences. Through automation, simplified access to information, agent guidance, and end-to-end voice of the customer reporting; organizations establish a framework for exceptional multi-channel service delivery. Across industries, they are equipped to create business value from customer insight, quickly achieving ROI. Companies partner with Astute Solutions to improve enterprise processes, reduce costs, increase sales, and strengthen relationships. They earn the loyalty of empowered customers through differentiated service experiences and market-driven innovations. For more information visit www.astutesolutions.com.

###

 
Return to main news page