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This webcast will help customer service, contact center, and sales operations executives apply business process automation best practices to more effectively address and resolve customer complaints.

Presenters will include Don Sturdivant, senior consultant for Modus21, a nationally recognized business process management consulting firm named by Gartner a “Cool Vendor in Business Process Management” and backed by 10 years of experience. Drawing on Modus21’s proven deployment methodology, Sturdivant will share how you can use BPA best practices to positively influence complaint handling.

Also presenting will be Steven M. Riddell, chief sales officer for Blinds.com (a division of Home Depot). Riddell will share how his company deployed the Interactive Intelligence BPA software to help improve customer complaint handling and increase revenues.

The webcast will wrap up with an extensive Q&A, during which Sturdivant and Riddell will be joined by Rachel Wentink, senior director of the business automation group for Interactive Intelligence, to answer live attendee questions.​