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Complimentary Roundtable Webcast: Thursday, October 23rd - Roundtable: Best Practices in Quality Assurance - Panelist from CallFinder, Genesys, inContact, VPI
October 24, 2014
October 23- Roundtable: Best Practices in Quality Assurance- Panelists from CallFinder, Genesys, inContact, VPI - While call center quality assurance (QA) has traditionally focused on monitoring and improving internal agent quality and compliance, solutions have been expanded to help uncover valuable insights to improve business operations and customer satisfaction. Using insights from your QA program can also help drive excellence in Voice of the Customer initiative. http://www.crmxchange.com/roundtable/Oct2014/Quality_Assurance.aspx
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