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December 12, 2014

12/11 Tech Tank Roundtable: Multi–Channel/Omni-channel – Presented by Aspect, Five9, inContact
Today’s customers don’t just pick up the phone and talk to an agent or send email: they post questions and comments to user forums, send SMS messages, tweet or use other social media outlets to resolve problems,. While providing customer support over multiple communication channels has become standard operating procedure, contact centers must now take it to the next step by providing a seamless cross-channel customer experience. Attend this 60-minute demonstration webcast and view multi-channel solutions that provide the immediate, accurate answers that customers now expect. http://www.crmxchange.com/Roundtable/March2014/MultiChannelDemo.aspx