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Complimentary Tech Tank Webcast: Thursday, March 12th - Tech Tank - Voice of the Customer - Insight, Survey, and Feedback

March 13, 2015

3/12 Tech Tank-Voice of the Customer - Insight, Survey, and Feedback
Voice of the Customer describes the customer’s feedback about experiences with organizations. Effective voice of the customer (VOC) programs allow organizations to connect and engage with customers at key points in the customer journey. Almost all companies understand the need to collect customer feedback. While many organizations know how to listen, just half have the tools and know how to extract valuable information from this data, and…only 1 in 5 act on these insights. Watch demonstrations which show how to uncover insights to gain a deeper understanding of how customers experience the company’s brand.
https://crmxchange.webex.com/crmxchange/onstage/g.php?d=718843824&t=a&sourceID=cc


 
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