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The Importance Of Caller ID To Your Outbound Call Center

by Tia Johnson, Contact Center Strategy (Outbound), CallShaper - September 1, 2020

The Importance of Caller ID to Your Outbound Call Center


You’ve done everything right in setting up your outbound call center. First, you selected the best dialer for your business, then trained your agents, and then obtained trustworthy and promising leads. But when measuring the success of any outbound campaign, there is one factor that is entirely out of your control: Whether or not your potential customers will pick up the phone when you call. However, something you can control is what shows up on your customer’s caller ID—and this can play a key role in whether your customer accepts or declines your call. Here are some of the ways you can use caller ID to increase your chances of connecting with customers....

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