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An Evolution: From Call Center to Contact Center
Submitted by Geomant

August 1, 2022

An Evolution: From Call Center to Contact Center (geomant.com)

The traditional ‘call center’ term has seemingly been replaced with ‘contact center’ over the last few years. Are the two interchangeable in conversation or is there really a difference at the heart of this customer service department. Read our article today on the evolution from call center to contact center.

 
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