Complimentary Webcast: Thursday, January 26th - Night Owls and Early Birds - Don't Put Customer Satisfaction on Hold - NICE CXone
https://bit.ly/3TSEPjf
Let's face it...your customers have other options when you can’t be there when they need service or support. The good news? Preference has shifted—most customers want self-service and prefer to engage via digital channels (like chat). You can be there when and where your customers need you - including when they engage directly with your agents - without moving mountains to get there! Come join us to explore:
What does ‘always on’ mean?
Keeping up with the 24-hour consumer
Innovative ways to achieve ‘always on’