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Complimentary Roundtable Webcast: Thursday, July 9th - Roundtable - Best Practices in Workforce Management - Call Design, Calabrio, Verint, Workflex Solutions
July 10, 2015
July 9 – Roundtable - Best Practices in Workforce Management – Call Design, Calabrio, Verint, Workflex Solutions
Agent engagement directly impacts everything ranging from the cost of running a call center to customer satisfaction. Frequently, the struggle isn’t so much in correlating the impact of agent engagement on operational metrics, but rather how to positively impact the issue and associated metrics. And as contact centers are increasingly dominated by "Millennial-Generation" agents, agent satisfaction is increasingly being linked to self-service scheduling or "work-life balance” empowerment. Gain new insight from four top industry solution providers. . http://www.crmxchange.com/roundtable/WFM/july2015.asp
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