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Palmer will be overseeing Human Resources, Finance and IT,

with more than 20 years of industry experience

 

Miramar, FL —C3|CustomerContactChannels (“C3”), a global customer experience provider to Fortune 500 companies, announced the appointment of industry veteran, David F. Palmer II, as Chief Operating Officer (COO) for C3 US & Guatemala.  As one of the most innovative and forward-thinking business process outsourcing (BPO) companies in the United States, C3 continues its rapid growth and expansion of operations with new executive leadership in Palmer, as it provides a full-range of customer contact management services for clients in diverse vertical industries. Palmer will assume a critical role for C3, leading the US & Guatemala core business operations which includes oversight of all key functional responsibilities including Human Resources, Finance, IT and Facilities encompassing over 9,000 employees.  

 

“We are thrilled to welcome Dave Palmer, a seasoned and respected industry leader with more than two decades of experience to our management team,” said SudhirAgarwal, Chief Experience Leader and CEO of C3. “As C3 keeps pace with the fast-paced evolution of our customer contact industry, Dave’s depth of knowledge, operational experience and likeable persona will only strengthen our already robust leadership team. He joins C3 at an exciting time as we are in the midst of transforming the industry by bringing in a unique and fresh perspective with innovative solutions to our partners and he will be at the forefront of assuring our operations deliver results,” added Agarwal.

Palmer brings more than 24 years of experience in the Business Processing Outsourcing (BPO) industry in the U.S. He joins C3 from VXI Global Solutions, a global BPO firm where he was responsible for all aspects of operational & financial performance for over 18,000 employees in VXI’s Americas Business Unit. Palmer previously served as COO in several public and private BPO firms such as Connextions and eTelecare Global Solutions. Prior to joining the BPO industry, he started his career with AOL and after 13 years left as Senior Vice-President of International Operations where he managed the entire scope of business for captive & outsourced service centers for AOL products and services.

“I am excited and eager to join C3’s dynamic team and be a real agent of change to keep C3’s growth and innovation at the forefront of all operations today and in the future.  I’m confident that I can make a difference in continuing to raise the bar for C3, our employees and our clients,” said Palmer.

A native of Arizona, Palmer will be based in Tucson.

Customer Contact Channels, Inc. (C3), is owned and backed by Everise. With US headquarters in Florida, C3 is a leading international provider of outsourced customer relationship management solutions and meets growing customer demands by providing omni-channel customer service experiences around the world, creating loyal FANS and returning significant ROI for clients. C3 goes beyond traditional customer service, leveraging Artificial Intelligence (AI) to increase the range and scope of services for clients and disrupting the global BPO industry. With over 9,000 employees worldwide, C3 provides multilingual omnichannel support to clients. With every client, customer, and employee experience, C3 maintains one simple goal, “We’ll make a fan out of you.” Visit www.c3connect.com  for more information.