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April 24 - 26, 2013 - 16th Annual ICSA Customer Service Conference - Toronto, ON Canada
Creating a Customer-Centric Culture

April 29, 2013

16th Annual ICSA Customer Service ConferenceCreating a Customer-Centric Culture

April 24 – 26, 2013 – Toronto, ON Canada

With participants arriving from all over the world, the 16th Annual ICSA Customer Service

Conference
is an event that you will not want to miss. Join us on April 24 – 26, 2013 in Toronto,

ON
at the Old Mill Inn for 3 days of networking and discussion of industry best practices.

Registration limited to 120, over 50% sold out!

What you get:

· 12 Speakers

· 2 Focused Workshops

· Cocktail Reception

· Valuable Door Prizes

· Value Priced

· Free Parking

· 16 Years of Service Excellence

· Free 3 Month Membership with ICSA -TC


Few exhibitor and sponsorship opportunities still left!

Join attendees from:

· Bell
· Desjardins
· Longos
· Metro
· Miele
· Pink Triangle Press
· Purolator
· SNC Lavalin
· Wells Fargo

Key topics on the agenda at the 16th Annual ICSA Customer Service Conference include:

· Motivating and regaining staff

· Choosing the right social media tools

· Adding value to products and services

· Building relationships that lead to loyalty

· Identifying and leveraging consumers that improve your bottom line

· Communicating on the customer’s terms and managing your brand

· Metrics that matter; how to develop and deploy them

· Surveys that get results

To register or for more information on the 16th Annual ICSA Customer Service Conference, please visit our website or contact Dolly Konzelmann at dolly@icsa.on.ca.

 
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