The 2013 Top 100 Call Center Contest Winners
by BenchmarkPortal -
June 24, 2013
The 2013 Top 100 Call Centers Contest Winners
BenchmarkPortal, a leading call center consulting services group, recently announced the winners of its 2013 Top 100 Call Center Contest. Participants submitted performance data on key operating metrics. The three winners in each of three categories had the highest statistical values for efficiency and effectiveness, as computed by BenchmarkPortal's expert formula, using the world’s largest database of call center metrics.
|