Gamification: Getting Help with Household Chores by Sue Shellenbarger
How it applies to contact centers
This follows the four tenets of a successful agent incentive program: reward the daily homework, have fun, pay immediately, offer rewards that are valued. Whether at home or at work, whether young or old, it works.
http://online.wsj.com/article/SB10001424127887324507404578594162291640902