Customer service representatives have a unique opportunity to influence customer satisfaction. This one day course introduces them to the fundamental principles and techniques required for excellent customer service delivery.
Instructor Led and Online Formats Available |
The Support Professional course teaches practical skills in effective communication, telephone and online professionalism, problem solving techniques and teamwork. The two-day course will help your technical support staff provide an outstanding service experience.
Instructor Led and Online Formats Available |
Designed for technical support professionals with a deeper level of experience, the two-day Support Specialist course covers topics such as advanced problem solving, negotiating strategies, mentoring, project management and teamwork.
Instructor Led Format |