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Research White Paper: Mastering Self-Service with Virtual Call Agents
by Pelorus Associates - Compliments of VPI -
September 6, 2013
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Compliments of:
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Is Your IVR Frustrating? Live Agents Still Taking Routine Calls?
The contact center is becoming increasingly complex. Traditional agents alone can't cost-effectively meet the demands of today's contact center. Fortunately, advances in artificial intelligence are offering an ideal voice self-service solution - Virtual Call Agents.
Download Your Complimentary White Paper, authored by chief analyst Dick Bucci from Pelorus Associates, to learn about:
- The top benefits and many inbound and outbound uses of Virtual Call Agents.
- How Virtual Call Agents help significantly reduce costs while improving customer satisfaction.
- How Virtual Call Agents help ensure PCI-DSS and HIPAA compliance.
- The rapid ROI that Virtual Call Agents offer vs. other self-service and contact center technologies.
Haven't yet heard how intelligent Virtual Call Agents sound?
Listen to these sample calls. | |
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