Alorica Positioned in the Visionaries Quadrant of the Magic Quadrant for Customer Management Contact Center BPO
Evaluation Based on Completeness of Vision and Ability to Execute
Irvine, California — Alorica, (www.alorica.com), a leading provider of customer management outsourcing solutions, announced it has been positioned by Gartner, Inc. in the ‘Visionaries’ quadrant of the 2013 ‘Magic Quadrant for Customer Management Contact Center BPO’ report. This designation marks the third consecutive year Alorica has been named to the report, and the second year within the ‘Visionary’ category, where Alorica is the only U.S. based provider recognized.
“We are proud to be recognized by Gartner in the ‘Visionaries’ quadrant,” said Chris Crowley, chief sales and marketing officer of Alorica. “This report serves as a benchmark for companies evaluating their options in business process outsourcing. Alorica’s placement validates that we are recognized as a market leader in delivering customized services with innovative pricing and operational models. Our consistent delivery and strong understanding of our clients’ needs have led to solid partnerships and continued success.”
Gartner’s 2013 Magic Quadrant for Customer Management Contact Center Business Process Outsourcing services evaluates a broad platform of providers worldwide. Alorica was one of just 19 companies named on the 2013 Magic Quadrant for Gartner, Inc.
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