Director of Customer Care
The Director of Customer Care will maintain effective customer service for all internal and external customers by providing in-depth knowledge of company products, programs and services and develop effective and efficient operations within the customer service department.
Responsibilities:
· Create effective and efficient operation within the Customer Service Department
· Provide field management staff programming and development
· Monitor programs and procedures to ensure customer satisfaction
· Set KPIs and manage SLAs for large corporate and government agencies
· Provide highest level of leadership to inspire excellence in customer service teams
Requirements:
· Bachelor’s degree in business or related field experience
· 8+ years customer service leadership of field service representatives, government regulated industry or automotive environment
Please send your resume with contact information to LeAnne Thomas, Qualigence International, LThomas@qualigence.com.