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Hiring Opportunity: Ralph Lauren is Seeking Project Manager for Customer Contact Center

July 23, 2010


Ralph Lauren is Seeking Project Manager for Customer Contact Center

  JOB TITLE: Project Manager Customer Contact Center RalphLauren.com
CONTACT COMPANY: Polo Ralph Lauren
CONTACT NAME: Tara Hyde
CONTACT TYPE: Via Web Site
CONTACT URL: http://poloralphlauren.contacthr.com/15609969
PAY TYPE: Annual
LOW BASE PAY: Competitive
HIGH BASE PAY: Competitive
PAID RELOCATION: No
CITY: High Point
STATE/PROVINCE: NC
POSTAL CODE: 27260
COUNTRY: UNITED STATES
JOB FUNCTION: Call Center
JOB TYPE: Direct
REQUIRED EDUCATION: Some College
REQUIRED EXPERIENCE: 4
TRAVEL: 0

JOB DESCRIPTION:
Polo Ralph Lauren Corporation is a leader in the design, marketing and distribution of premium lifestyle products in four categories: Apparel, home, accessories and fragrances. For more than 40 years, Polo's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.

Purpose and Scope:

The Project Manager will provide direction, leadership, guidance and judgment on new project initiatives within the RL Media Contact Center in High Point, NC. The position requires an understanding of all direct-to-consumer business functions; primarily focused on contact center operations and related systems. The ideal candidate will also possess knowledge of standard business processes and related systems as well as order fulfillment processes and related systems.

This individual will manage the project work and project budget acting on variances from the plan as well as bringing the projects to closure, documenting project execution by creating a body of knowledge, and suggesting process improvements for future projects. The Project Manager must be able to determine specific skill / experience / knowledge requirements of team members, necessary to successfully complete a project. 

Responsibilities and typical activities for this position will include, but are not limited to the following:

*Demonstrate broad knowledge of direct to consumer Customer Contact and Order Fulfillment business processes.
*Able to quickly learn multiple businesses' business processes.
*Must be able to effectively partner with multiple company departments and external team members to ensure solutions meet all business needs.
*Must be able to work with Information technology and financial departments to ensure business requirements can be properly supported.
*Must be able to provide guidance, information and prioritization of resources for third party partners and vendors.
*Must be able to define and document Project Objectives (scope, goals, and roles/responsibilities).
*Create a work plan, schedule a project and identify the relationships between work tasks using standard project management tools.
*Identify resources necessary to accomplish project tasks and the appropriate work effort required from those resources.
*Track and report project actual expenditures as compared to the budget and effectively manage the project to successful completion within tolerances.
*Monitor the project direction, ensure the project scope is maintained and insure appropriate change control procedures are followed.
*Able to re-plan a project in order to reflect changes to priorities, cost, scope, schedule, budget and resource availability.
*Manage multiple complex projects simultaneously.
*Prepare effective written correspondence and effectively present information in a group setting.
*Communicate frequently with management and business partners to clarify and resolve system issues/concerns. Occasionally, present to executive staff proposals, recommendations, or provide status reports.
*Maintain proper lines of communication across entire project team and within the PRL and Polo.com organizations. Update changes and distribute project support documents, management tools and meeting documents.
*Manage and update a web-based project management tool (Share Point).
*Provide input and make recommendations to management for resources, budget, projects and priorities by communicating results, needs, schedules, and other tasks. Periodically measure and report issues related to quality and risk.
*Design and maintain the project filing systems and document storage and distribution guidelines

JOB REQUIREMENTS: Knowledge, Skills and Abilities:

*2-4 years direct-to-consumer Customer Contact experience required, with an understanding of order fulfillment processes preferred
*Knowledge of ProCenter, ePiphany, Blue Pumpkin / Verint, and other Customer Contact systems required
*Be able to demonstrate a proven track record managing multiple projects.
*Strong interpersonal communication skills and problem solving skills.
*Excellent presentation and meeting leader skills.
*Strong negotiation, organizational, and facilitation skills.
*Self-starter / self-motivated, capable of staying on track and pursuing solutions without supervision.
*Able to prepare and present information in business terms.
*Able to work under pressure, meet deadlines and handle multiple projects simultaneously.
*Willing to work extended hours to meet deadlines when required.
*Proficient with Word and Outlook
*Advanced Excel skills required
*Access Database skills required
*Advanced PowerPoint skills required
*Apple / Mac Keynote skill a plus
*Microsoft Project skills a plus
*Must be detail-oriented
 

Polo Ralph Lauren is an equal opportunity employer. We offer dynamic career opportunities with growth potential and a generous company discount.


To apply for this position, please copy and paste the following link into your browser address bar:
http://poloralphlauren.contacthr.com/15609969

______________________________
                 THE POSSIBILITIES ARE YOURS TO EXPLORE
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At Lockheed Martin, you can ask the big question: "What is possible?" Driven by innovation and integrity, Lockheed Martin people dream the biggest dreams and are bounded only by their imagination on projects of profound significance to our world.

                       100 Call Center Professionals Needed

Lockheed is seeking candidates to interview for a new call center in Albuquerque, NM to satisfy hiring requirements for NYSERDA, the New York State Energy Research and Development Authority, to manage their “Great Appliance Swap-Out” Program.

If you have at least 1-3 years of call center experience, have a high school education and would like to be considered for a job at Lockheed martin , then go to our web site and apply on line at:     http://www.lockheedmartin.com/careers


                                Using req ID: 148492BR

as soon as possible. Selected candidates will be contacted to complete a pre-screening process. No relocation is available.

Lockheed Martin is an Equal Opportunity/Affirmative Action Employer

 
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