IQPC presents the 2nd Home Agents & Virtual Contact Centers Summit - your #1 resource for strategies and solutions for implementing and furthering a Home-Based Agent Program. Regardless of your position in the virtual process, the event program is designed to offer key solutions to contact centers.
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Not sure where to start?
November 18: Start at the Beginning: Developing a Home Agent Pilot Program
Call Center Week Excellence Awards Winner, Danielle Stern, Director of Operations at Sutter Physician Services' Patient Service Center in Utah, will discuss the development of a pilot program for utilizing home agents, even in a highly regulated industry.
Know where to start, but need to convince your decision-makers?
November 18: How to Make the Business Case for Creating (and Expanding!) a Home Agent Program
Jim Triggs, Senior Vice President ,Counseling & Support at Money Management International, will discuss how he launched a program that now has about 100 counselors and customer service representatives working from home.
Have the information, but need to trump your concerns with a real perspective?
November 19: In the Trenches Session: Benefits of an At-Home Supervisor for At-Home Agents
Tanya Sanvik, Team Leader at Blue Cross Blue Shield of North Dakota, will discuss her experience when at-home agents were brought together under an at-home supervisor.
…plus even more sessions with:
Call Center Times subscribers save 20% on registration!
Use promo code “2HVCC_CCT” when you visit www.virtualcallcenterevent.com,
e-mail enquiryiqpc@iqpc.com & call 1-800-882-8684.