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November 18th and 19th - 2nd Home Agents and Virtual Contact Centers Summit

by IQPC - November 19, 2014

Dear Subscribers,

We are pleased to invite you to the 2nd Home Agents & Virtual Contact Centers Summit – the only event that focuses entirely on taking the “center” out of the contact center.

Taking place November 18 & 19 in Denver, the Summit will emphasize the unique benefits, challenges and solutions inherent in taking advantage of home-based agents. Whether you already use a hybrid home agents model, or are thinking about making the move, the workshops and sessions at the Summit will provide you with unmatched takeaways to advance your contact center.

This year’s event program will feature sessions covering topics including:

  • Enhanced data security in a virtual environment
  • Effective virtual training techniques
  • Understanding and overcoming technological barriers to provide seamless virtual service
  • Handling compliance concerns when working in a regulated industry or with regulated personal information
  • Maintaining management, engagement and culture creation in a virtual environment

Download the Brochure | Request a Copy of the Brochure in Your E-mail

Plus, our impressive line-up of speakers will help get your most critical questions answered:

  • Marc Bernica, Vice President, Back-Up Care Advantage, Bright Horizons Family Solutions
  • Patrick Cheeseman, Head of Customer Support, Hotel Tonight
  • Craig Steinfeld, Talent Acquisition Manager, Blinds.com
  • Kellie S. Adlof, Director Call Operations, Cigna Healthcare
  • Jim Triggs, Senior Vice President, Counseling and Support, Money Management International
  • *A Call Center Week Excellence Award Winner!* - Danielle Stern, Director, Operations, Sutter Physician Services, an affiliate of Sutter Health

Call Center Times subscribers save 20% on registration!:

We hope to see you in Denver!

The Home Agents & Virtual Contact Centers Summit Team

P.S. – Check out our resource center for complimentary industry content

 
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