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Contact Center Operations and Regulatory Issues Come Together at Washington DC Industry Conference

by Kim Brandt, Director of Marketing and Membership Acquisition, American Teleservices Association - April 23, 2010

Contact Center Operations and Regulatory Issues Come Together at Washington DC Industry Conference
American Teleservices Association’s Annual Summit to be Held April 25-28

By Kim Brandt, Director of Marketing & Membership Acquisition, American Teleservices Association

The staff at the American Teleservices Association is wrapping up details for the highly anticipated 2010 ATA Washington Summit, April 25-28 at the Marriott Washington at Metro Center. We’re going back to the heart of DC at the request of past attendees to tackle the issues impacting the decisions that contact center professionals are making every day. The Summit theme “I Want to Know . . . ” will provide content and educational resources to empower industry leadership to face the challenges of operations, industry credibility, consumer satisfaction, labor relations and regulatory compliance.

Do you want to know . . .
• how the shift to cellular will impact us
• how to do business with other ATA member companies
• if unions are a threat to our workforce
• what inbound and customer service regulations are coming
• why my company should consider self-regulation
• how to deal with labor issues in my call center
• the best way to get the government on my client list
• the latest word on everything from the FTC & FCC
• what’s threatening our industry
You’ll find that the Summit content has been thoughtfully planned to answer recurring questions such as these. The answers and dialogue will come from business leaders who are “in the know”.

ATA CEO Tim Searcy explains, “At each of our national events and throughout the year our member companies count on the ATA’s ability to analyze and disseminate information about new trends and the legislation that will affect how our members do business. The 2010 Summit content has expanded beyond the traditional legislative topics to now include informative sessions and activities to address the concerns our members have told us are most important. This is definitely not the same Summit as any other year.”

David Vladeck, Director of the Bureau of Consumer Protection of the Federal Trade Commission, will join us to discuss how his federal agency is working to ensure consumer protection. You’ll also learn how the FTC’s relationship with the ATA will continue to move ethical business practices in the right direction in contact centers across the country.

The ATA has also planned new and exciting learning and networking opportunities that attendees have never experienced at an ATA event. “Hot Topic” tables and new professional speed networking sessions will expand learning and professional development opportunities beyond the educational sessions. Additionally, ATA CEO Tim Searcy will address a senior-level audience to challenge executives to think about how to truly measure the impact specific operational changes make to the business’ bottom line.

Once again, the ATA Political Action Committee (ATA-PAC) has another exciting night of entertainment planned for Monday, April 26. The “Red, White and Blues” event will feature live music from Kenny Holmes with all proceeds benefiting the ATA-PAC and its advocacy efforts. The educational seminars, networking events, and panel discussions will conclude with an opportunity for summit attendees to meet with legislators and volunteer their time to support the efforts of a local non-profit organization for individuals in the DC area as the ATA continues its philanthropic Call Centers CARE initiative.

Don’t miss this opportunity to learn and make a difference. Join your colleagues in Washington, April 25-28. For 2009 ATA Washington Summit registration, accommodations, session details, and event information, visit www.atasummit.org.

 
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