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Your Roadmap to Service Excellence

Adopt the Global Standard for Service and Support

Leading companies like Advent Software, Epicor, McKesson, Fuji Xerox and many others have improved their service and support operations with the help of the Service Capability & Performance (SCP) Standards, the global benchmark of service excellence.

The SCP Standards define industry best practices and help companies optimize performance in a wide range of business processes, thereby driving the kind of improvements necessary to deliver the highest quality service and support.

Increase Efficiency and Productivity
Improve Customer Satisfaction and Loyalty
Drive Process Consistency on a Global Scale
Integrate Industry Best Practices into Your Operation

Learn how the Service Capability & Performance (SCP) Standards can improve your service and support operations and help you achieve outstanding results.