Upcoming Webcast: Genesys - Contact Center Metrics as a Competitive Advantage - Transitioning From Numbers to Long-Term Organizational Value
October 29, 2009
by Genesys -
October 28, 2009
October 29th- Genesys - " Contact Center Metrics as a Competitive Advantage - Transitioning From Numbers to Long-Term Organizational Value" Call centers are flooded with metrics, making it a challenge to figure out which are truly important — particularly since this is often a moving target. Too often, the focus of the center shifts from managing people to managing real-time numbers. Instead, you need to have visibility into the right metrics and use them to help everyone in the organization focus on where to spend more time – and where to stop wasting time. In this fast paced and engaging workshop, you'll learn how best in class contact centers use metrics as a competitive advantage - creating an creating an environment of continuous improvement and employee delight. http://www.crmxchange.com/webcast/genesysoct2.09/metrics.asp
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