Award-winning customer service, sales, and coaching training. Endorsed by top contact centers.
Your contact center will achieve profound business results, ahead of schedule, with Ulysses Learnings’ artful blend of patented simulation-based e-learning, facilitated exercises, coaching, and support tools, that redefine the way customers are respected and cared for and transformcustomer service, sales and coaching cultures.
A 2017 Stevie® Awards winner, Ulysses has the only training proven to build emotional intelligence or “EQ” (in both agents and coaches) so that Judgment@WorkTM can be confidently, consistently, and expertly applied on every call.
Ulysses Learning was founded in 1995 as a joint venture with Northwestern University’s Learning Sciences department and continues to bring clients new, innovative enhancements to its industry-leading training.
Many are surprised to learn that Ulysses was the first in the world to create and recently receive a patent for its “Overlay Modeling” software system. The system transformed the way computer-based training is developed and has been cited by Microsoft, IBM, and Reuters as being foundational to the development of several of their own innovative software products.
While other e-Learning products are built using more predictive or contrived modeling, Ulysses’ software continually adds or “overlays” real-life responses representatives provide while going through the training simulations. The software, in this sense, is not static, but lives and is further enriched with each interaction. This is one reason why Ulysses’ clients report that training delivers more realistic and meaningful learning experiences that produce desired results in a shorter period of time such as:
• Escalated calls reduced by a minimum of 27% (One Ulysses client just reported escalated calls decreased from 38 per supervisor to 4!)
• Increased customer satisfaction by 21%
• Decreased call backs by 25%
• Improved average handle time up to 10 seconds or more
• Improved first call resolution up to 22%
Begin your contact center transformation now.
Contact Ulysses Learning today!
Quality Voice & Data, Inc.
As an authorized SHAKEN Service Provider Company, Quality Voice & Data terminates calls directly to other carriers so your calls are signed & delivered with full attestation. By combining highest level of Caller ID authentication with real-time Monitoring & Remediation, QVD ensures your calls are not accidentally blocked or labeled as spam. Our solution includes dedicated local Caller ID numbers, elastic SIP trunking, and real-time Monitoring & Remediation services.
Contact: Steve Eveland
Harnessing the Power of the Cloud for Greater Sales Efficiency
CallShaper is the originator of a cutting-edge cloud-based call center platform for efficiency- and compliance-minded directors of inbound and outbound telemarketing call centers. Whether your call center is in-house or external, if you want to automate 100% of your telemarketing process and keep your agents focused on making sales, CallShaper has the answer!
Dynamic and highly flexible, CallShaper’s platform offers 99.999% reliability and has earned a 5-star rating on Capterra. With CallShaper, call center directors who are managing multiple vendors from multiple locations have everything they need on one platform that allows for custom, do-it-yourself scripting and integration with third party systems.
When it comes to reporting, CallShaper has no equal in providing real-time transparency. At the same time, CallShaper’s “set it and forget it” predictive dialer is a big productivity plus – doing the dialing for up to 20 lines per agent. Another CallShaper advantage is its built-in Quality Assurance Scorecard, offered at no additional cost.
Unlike with standard call center platforms, CallShaper clients quickly find that they are better able to manage efficiencies at the sales rep level. Users can be up-and-running with as little as four hours of training, and there is no need for dedicated IT support.
CallShaper also beats the competition on compliance, retaining easy-to-access compliance information at no charge for seven years – five years longer than the two years required by TCPA.
Geomant Wallboard. Instant Awareness. Informed Action.
Geomant Wallboard turns real-time metrics and operational data into actionable information for your contact center. Our solution provides a unified view that is easy to update from any location, and simple to deploy on any device your workforce utilizes.
Take advantage of built-in messaging to keep remote agents engaged, while supplying executives with the ability to monitor critical metrics from any location. Whether in the center or managing remote agents, Geomant Wallboard will improve the efficiency of your contact center while optimizing your team.
Let Geomant Wallboard deliver instant awareness in one easy-to-use application.
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics. As a result, Happitu slashes training time, delivers higher resolution rates, and reduces handle times.
Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!
We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!
One more thing – No Contracts. 45-day trial. Flexible pricing that scales with your company. It’s just $.99 per user per day.
Epicor Software - www.epicor.com
Oracle - www.oracle.com
QL2 - www.ql2.com
KnoahSoft - www.knoahsoft.com
Cicero, Inc. - www.ciceroinc.com