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Customer Support:   (972) 395-3225

Back Office Services

EMS, Inc.

As a recognized leader in Customer Service Outsourcing, EMS, Inc. provides a 360 degree customer care program that meets all of your customer contact needs. We offer highly scalable and highly-efficient customer service and technical support solutions for all types of businesses. Each of our client’s programs are built from the ground up to meet their specific needs.

EMS, Inc. is interested in investing people and processes for your company and developing a partner relationship. Our end-to-end customer service offerings include: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, IVR, live chat and direct marketing. EMS representatives are available 24 hours a day to supply your customers with the help they need when they need it.

Customer acquisition and retention are essential to an organization's success so every EMS, Inc. representative not only receives extensive program training but also thorough training in customer relationship management. Our representatives in turn provide outstanding customer maintenance and enhanced core relationships.

For additional information or a free quote contact us at sales@emscrm.com or call 1(800)233-8811.

 

Responsive Call Center

With over 30 years of experience in Business Process Outsourcing (BPO), Responsive Call Center has become a leader in this dynamic field by supplying economical, customized, and flexible solutions for small, mid-size, and large companies.  We educate our respondents to become brand stewards for the many different industries for which we provide services.

Responsive is an integral part of your business cycle by becoming a strategic partner and profit center.  Our call center facilities and management team are constantly evolving to optimize productivity and provide the best solutions.

Whether our customers are launching a new product, expanding a marketing campaign, or registering people for seminars, we learn our customers' Key Performance Indicators (KPI) to help achieve short and long-term goals.  We take pride in this attention to detail as it fosters mutually successful partnerships.

We have centers in:
1. Pennsylvania
2. South Carolina
3. Tennessee
4. Georgia
5. Florida
6. Managua, Nicaragua
7. Lima, Perú

Contact:
Joe Dickinson
Responsive Call Center
jdickinson@pittsburghanswering.com
Phone 412-571-2706

 

 

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