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Customer Support:   (972) 395-3225

Back Office Services

EMS, Inc.

As a recognized leader in Customer Service Outsourcing, EMS, Inc. provides a 360 degree customer care program that meets all of your customer contact needs. We offer highly scalable and highly-efficient customer service and technical support solutions for all types of businesses. Each of our client’s programs are built from the ground up to meet their specific needs.

EMS, Inc. is interested in investing people and processes for your company and developing a partner relationship. Our end-to-end customer service offerings include: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, IVR, live chat and direct marketing. EMS representatives are available 24 hours a day to supply your customers with the help they need when they need it.

Customer acquisition and retention are essential to an organization's success so every EMS, Inc. representative not only receives extensive program training but also thorough training in customer relationship management. Our representatives in turn provide outstanding customer maintenance and enhanced core relationships.

For additional information or a free quote contact us at sales@emscrm.com or call 1(800)233-8811.

 

Responsive Call Center

With over 30 years of experience in Business Process Outsourcing (BPO), Responsive Call Center has become a leader in this dynamic field by supplying economical, customized, and flexible solutions for small, mid-size, and large companies.  We educate our respondents to become brand stewards for the many different industries for which we provide services.

Responsive is an integral part of your business cycle by becoming a strategic partner and profit center.  Our call center facilities and management team are constantly evolving to optimize productivity and provide the best solutions.

Whether our customers are launching a new product, expanding a marketing campaign, or registering people for seminars, we learn our customers' Key Performance Indicators (KPI) to help achieve short and long-term goals.  We take pride in this attention to detail as it fosters mutually successful partnerships.

We have centers in:
1. Pennsylvania
2. South Carolina
3. Tennessee
4. Georgia
5. Florida
6. Managua, Nicaragua
7. Lima, Perú

Contact:
Joe Dickinson
Responsive Call Center
jdickinson@pittsburghanswering.com
Phone 412-571-2706

 

happitu

Happitu is your customer support team’s personal coach.  It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.  As a result, Happitu slashes training time, delivers higher resolution rates, and reduces handle times.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey! 

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

One more thing – No Contracts. 45-day trial.  Flexible pricing that scales with your company.  It’s just $.99 per user per day. 

happitu.com

hello@happitu.com

833-HAPPITU (833-427-7488)

 

Quality Contact Solutions

Quality Contact Solutions provides telemarketing and call center solutions that achieve sales results. Since 2007 they have been a premier choice for B2B telemarketing. Their expertise in Telemarketing, Lead Generation, Appointment Setting, Outsourced Telemarketing and Qualified Sales Lead delivery shows the versatility and expansive knowledge of their team. Many companies have partnered with QCS to reduce the time and cost associated with outbound programs.

QCS is led by owners Dean and Angela Garfinkel. The organization has been recognized by the industry as a Call Center subject matter expert and leader in sharing of best practices. The principals of QCS have received numerous awards and accolades over the years including: appointment to the PACE National BOD and elected as Treasurer, appointment to Chapter BOD, Chair of Marketing, DMA Teleservice Council, recipients of Fulcrum, Foundation and Chairmen’s awards. In addition publications such as Call Center Times and Connections magazine recognized QCS management as subject matter experts by publishing numerous articles over the past 5 years on topics related to best practices, compliance, call center technologies, training, and defining goals.

Call us today at 877-755-9188. Or visit our website: Quality Contact Solutions

 

 

 

 

Avidian Technologies - www.avidian.com
FrontRange Solutions - www.frontrange.com
Firstwave Technologies, Inc. - www.firstwave.net
Talisma Corporation - www.talisma.com
Tigerpaw Software - www-tigerpawsoftware.com