Quality Voice & Data, Inc.
As an authorized SHAKEN Service Provider Company, Quality Voice & Data terminates calls directly to other carriers so your calls are signed & delivered with full attestation. By combining highest level of Caller ID authentication with real-time Monitoring & Remediation, QVD ensures your calls are not accidentally blocked or labeled as spam. Our solution includes dedicated local Caller ID numbers, elastic SIP trunking, and real-time Monitoring & Remediation services.
Contact: Steve Eveland
Phone: 888.656.5111
ExpertCallers
ExpertCallers, a call center outsourcing company with over a decade's experience, offers specialized services catered to the unique business needs of its global clientele. Their offerings encompass inbound and outbound call handling, CCTV surveillance, customer support via email and chat, and overseeing content moderation. Committed to delivering superior customer service, ExpertCallers utilizes their expertise to cultivate enduring client relationships. The firm strategically leverages customer interactions to optimize business operations.
Contact Number - 866-761-5723
Harnessing the Power of the Cloud for Greater Sales Efficiency
CallShaper is the originator of a cutting-edge cloud-based call center platform for efficiency- and compliance-minded directors of inbound and outbound telemarketing call centers. Whether your call center is in-house or external, if you want to automate 100% of your telemarketing process and keep your agents focused on making sales, CallShaper has the answer!
Dynamic and highly flexible, CallShaper’s platform offers 99.999% reliability and has earned a 5-star rating on Capterra. With CallShaper, call center directors who are managing multiple vendors from multiple locations have everything they need on one platform that allows for custom, do-it-yourself scripting and integration with third party systems.
When it comes to reporting, CallShaper has no equal in providing real-time transparency. At the same time, CallShaper’s “set it and forget it” predictive dialer is a big productivity plus – doing the dialing for up to 20 lines per agent. Another CallShaper advantage is its built-in Quality Assurance Scorecard, offered at no additional cost.
Unlike with standard call center platforms, CallShaper clients quickly find that they are better able to manage efficiencies at the sales rep level. Users can be up-and-running with as little as four hours of training, and there is no need for dedicated IT support.
CallShaper also beats the competition on compliance, retaining easy-to-access compliance information at no charge for seven years – five years longer than the two years required by TCPA.
IP Integration Ltd
Pauseable by IPI
Pauseable achieves PCI compliant call and screen recording by automatically pausing and resuming recording during the payment process or when confidential information is being exchanged. This ensures sensitive card or personal data is never recorded, helping to enable PCI DSS compliance for contact centres and other businesses that process card payments or exchange sensitive information over the voice channel.
The solution monitors both the user’s applications and your platform and responds in real time to agent actions, eliminating human error without slowing down agent workflows. A real-time compliance dashboard is available to supervisors and administrators to provide complete visibility of usage and performance.
Pauseable integrates with Avaya, Genesys, Nice CXone and Verint and offers customers a seamless purchasing and implementation process with easy ongoing billing including the support of overage.
Contact us to find out more.
About IP Integration Ltd
At IPI, we understand that technology is only part of the answer to address your business challenges. With our sole focus on contact centers, we have learned the intricacies of people, technology, processes and customer demands. We understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential.
Fully focussed on business outcomes, we offer a comprehensive blend of contact center operational experience, combined with deep technology expertise. This unique balance means that we can align the most appropriate technology for your need, and ensure your people are equipped, both in the short and long term, to deliver exceptional experiences.
By looking at the challenges and business drivers in the contact centre, we will partner with you to ensure your business gets the full benefit of your contact centre technology by:
- Using technology as an enabler to achieve measurable results and maximise investment value.
- Focussing on what is important for your business whether it’s improving performance, enhancing employee/customer experience or revenue generation
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2Ring, a Cisco Preferred Solution Partner, is globally known for its suite of Gadgets for Cisco Finesse, and 2Ring Dashboards & Wallboards – a real-time reporting application that is business-user friendly. 2Ring also provides an extensive variety of connectors between Cisco Finesse and Salesforce, ServiceNow, MS CRM (Dynamics), and any SQL-based application.
Korbyt Symon is an all-in-one contact center communication platform that enables businesses to streamline and enhance customer engagement. By integrating chat, voice and video calling, agents can handle customer inquiries seamlessly across multiple channels, resulting in a more efficient and effective customer service experience.
The platform includes real-time analytics and reporting to measure customer satisfaction and agent performance, enabling businesses to identify areas for improvement and adjust their strategy accordingly. Additionally, Korbyt Symon provides personalized customer interactions through AI-driven insights and data analysis to help businesses gain a deeper understanding of their customers to deliver more personalized experiences.
Sencommunications, Inc.
Sencommunications Inc. is a Nationally Certified Woman Business Enterprise (WBE) and Woman-Owned Small Business (WOSB) with 32 years of experience in Contact Center products and services. We specialize in providing technology solutions which keep your agents productive while providing the strongest ROI on your investment. Sencomm® is committed to the highest standards of business ethics and makes customer satisfaction our number one priority.
happitu
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics. As a result, Happitu slashes training time, delivers higher resolution rates, and reduces handle times.
Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!
One more thing – No Contracts. 45-day trial. Flexible pricing that scales with your company. It’s just $.99 per user per day.
Vocalcom
At Vocalcom, we believe innovation and technology have too often failed to penetrate Contact Centers because of the complexity of their design & implementation. By providing a comprehensive set of innovative capabilities, designed with the end user in mind, we give managers a fast & simple access to contact center best practices & rich-media engagement. Organizations of all sizes can provide personalized experiences while radically improving loyalty, sales performance, & business agility - an amazing experience for employee and customers while creating deep and powerful customer connections - Across every channel - At every interaction.