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Workforce Management Software

 

Harnessing the Power of the Cloud for Greater Sales Efficiency
 
CallShaper is the originator of a cutting-edge cloud-based call center platform for efficiency- and compliance-minded directors of inbound and outbound telemarketing call centers. Whether your call center is in-house or external, if you want to automate 100% of your telemarketing process and keep your agents focused on making sales, CallShaper has the answer!
 
Dynamic and highly flexible,  CallShaper’s platform offers 99.999% reliability and has earned a 5-star rating on Capterra. With CallShaper, call center directors who are managing multiple vendors from multiple locations have everything they need on one platform that allows for custom, do-it-yourself scripting and integration with third party systems.
 
When it comes to reporting, CallShaper has no equal in providing real-time transparency. At the same time, CallShaper’s “set it and forget it” predictive dialer is a big productivity plus – doing the dialing for up to 20 lines per agent. Another CallShaper advantage is its built-in Quality Assurance Scorecard, offered at no additional cost.
 
Unlike with standard call center platforms, CallShaper clients quickly find that they are better able to manage efficiencies at the sales rep level. Users can be up-and-running with as little as four hours of training, and there is no need for dedicated IT support.
 
CallShaper also beats the competition on compliance, retaining easy-to-access compliance information at no charge for seven years – five years longer than the two years required by TCPA.
 
Call: 888-276-1370

 

Great Lakes Communication Corp. - GLCC 

Founded in 2005, GLCC is a family-owned CLEC, and considered a world-class company offering telecommunication services for conference call providers worldwide, along with voice and data services for enterprise customers and carriers.

While we continue to grow in size and scope, we will always act and think "local." We contribute to a variety of charitable organizations locally.

 

happitu

Happitu is your customer support team’s personal coach.  It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.  As a result, Happitu slashes training time, delivers higher resolution rates, and reduces handle times.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey! 

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

One more thing – No Contracts. 45-day trial.  Flexible pricing that scales with your company.  It’s just $.99 per user per day. 

happitu.com

hello@happitu.com

833-HAPPITU (833-427-7488)

 

2Ring, a Cisco Preferred Solution Partner, is globally known for its suite of Gadgets for Cisco Finesse, and 2Ring Dashboards & Wallboards – a real-time reporting application that is business-user friendly. 2Ring also provides an extensive variety of connectors between Cisco Finesse and Salesforce, ServiceNow, MS CRM (Dynamics), and any SQL-based application.

2Ring’s solutions are available on Cisco’s price list:

  • Powerful suite of Gadgets for Cisco Finesse
  • 2Ring Dashboards & Wallboards – a fully web-based, easy-to-use, real-time reporting application
  • Connectors between Cisco Finesse and Salesforce, ServiceNow, MS CRM (Dynamics), and any SQL-based CRM or service-desk application
  • Contact Center Feedback Service – Staffino.

2Ring additionally offers Dashboards & Wallboards connectors for: Amazon ConnectCisco UCCX & UCCECisco CUCMGenesys PureEnageServiceNow, and Cisco Webex Contact Center (WXCC)

To schedule a demo and guided walkthrough of our solutions, click here.  

Phone: 916.426.3790

Email: info-na@2Ring.com

Web: www.2Ring.com

Follow us on social media, and check out our YouTube channel below, where you can view brief demos of our products and solutions:

LinkedIn

Twitter

YouTube

 

 

Pipkins, Inc.

A privately-held, American-owned company, Pipkins, Inc. was founded in 1983. Headquartered in St. Louis, Missouri, the firm has become the leading supplier of workforce management software and services to the contact center industry, providing sophisticated forecasting and scheduling technology for both the front and back office.

 

Calabrio

Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management and multichannel voice-of-the-customer analytics —that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience. Calabrio ONE—available in the cloud, on-premises, or in a hybrid environment—empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity.