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Contact Center Speech, Text, Analytics

 
 

Korbyt Symon is an all-in-one contact center communication platform that enables businesses to streamline and enhance customer engagement. By integrating chat, voice and video calling, agents can handle customer inquiries seamlessly across multiple channels, resulting in a more efficient and effective customer service experience.

The platform includes real-time analytics and reporting to measure customer satisfaction and agent performance, enabling businesses to identify areas for improvement and adjust their strategy accordingly. Additionally, Korbyt Symon provides personalized customer interactions through AI-driven insights and data analysis to help businesses gain a deeper understanding of their customers to deliver more personalized experiences.

Korbyt Symon offers a range of solutions that enhance agent and supervisor performance in call center operations. The Korbyt Symon mobile app extends supervisors' reach, enabling them to communicate data-based decisions in real time, whether they're working remotely or on the call center floor. Symon Wallboards displays data and leaderboards as compelling visuals, integrating with Automatic Call Distribution data sources to provide a clear, actionable, visual display for the entire team.

Korbyt Symon accelerates digital transformation by enabling businesses to visualize data from both legacy on-premise contact center solutions and new CCaaS solutions (Genesys, Avaya, Amazon Connect, etc.). In the past two years alone, Korbyt has successfully deployed 100+ contact center Cloud migrations.

Overall, Korbyt's contact center communication solutions provide businesses with the tools they need to enhance their customer experience, improve efficiency and drive growth.

To schedule a free demo, please click here.

Visit: www.korbyt.com 

Email: info@korbyt.com 

Call: 844-858-9585

Follow Korbyt on LinkedInFacebook and Twitter to stay current on the latest company news. 

 
 
Harnessing the Power of the Cloud for Greater Sales Efficiency
 
CallShaper is the originator of a cutting-edge cloud-based call center platform for efficiency- and compliance-minded directors of inbound and outbound telemarketing call centers. Whether your call center is in-house or external, if you want to automate 100% of your telemarketing process and keep your agents focused on making sales, CallShaper has the answer!
 
Dynamic and highly flexible,  CallShaper’s platform offers 99.999% reliability and has earned a 5-star rating on Capterra. With CallShaper, call center directors who are managing multiple vendors from multiple locations have everything they need on one platform that allows for custom, do-it-yourself scripting and integration with third party systems.
 
When it comes to reporting, CallShaper has no equal in providing real-time transparency. At the same time, CallShaper’s “set it and forget it” predictive dialer is a big productivity plus – doing the dialing for up to 20 lines per agent. Another CallShaper advantage is its built-in Quality Assurance Scorecard, offered at no additional cost.
 
Unlike with standard call center platforms, CallShaper clients quickly find that they are better able to manage efficiencies at the sales rep level. Users can be up-and-running with as little as four hours of training, and there is no need for dedicated IT support.
 
CallShaper also beats the competition on compliance, retaining easy-to-access compliance information at no charge for seven years – five years longer than the two years required by TCPA.
 
Call: 888-276-1370

 

2Ring, a Cisco Preferred Solution Partner, is globally known for its suite of Gadgets for Cisco Finesse, and 2Ring Dashboards & Wallboards – a real-time reporting application that is business-user friendly. 2Ring also provides an extensive variety of connectors between Cisco Finesse and Salesforce, ServiceNow, MS CRM (Dynamics), and any SQL-based application.

2Ring’s solutions are available on Cisco’s price list:

  • Powerful suite of Gadgets for Cisco Finesse
  • 2Ring Dashboards & Wallboards – a fully web-based, easy-to-use, real-time reporting application
  • Connectors between Cisco Finesse and Salesforce, ServiceNow, MS CRM (Dynamics), and any SQL-based CRM or service-desk application
  • Contact Center Feedback Service – Staffino.

2Ring additionally offers Dashboards & Wallboards connectors for: Amazon ConnectCisco UCCX & UCCECisco CUCMFive9Genesys Cloud,  Genesys EngageServiceNow, and Cisco Webex Contact Center (WXCC) 

To schedule a demo and guided walkthrough of our solutions, click here.  

Phone: 916.426.3790

Email: info-na@2Ring.com

Web: www.2Ring.com

Follow us on social media, and check out our YouTube channel below, where you can view brief demos of our products and solutions:

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IP Integration Ltd

Pauseable by IPI

Pauseable achieves PCI compliant call and screen recording by automatically pausing and resuming recording during the payment process or when confidential information is being exchanged. This ensures sensitive card or personal data is never recorded, helping to enable PCI DSS compliance for contact centres and other businesses that process card payments or exchange sensitive information over the voice channel. 

The solution monitors both the user’s applications and your platform and responds in real time to agent actions, eliminating human error without slowing down agent workflows. A real-time compliance dashboard is available to supervisors and administrators to provide complete visibility of usage and performance. 

Pauseable integrates with Avaya, Genesys, Nice CXone and Verint and offers customers a seamless purchasing and implementation process with easy ongoing billing including the support of overage.

Contact us to find out more.

About IP Integration Ltd

At IPI,  we understand that technology is only part of the answer to address your business challenges.  With our sole focus on contact centers, we have learned the intricacies of  people, technology, processes and customer demands. We understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential.

Fully focussed on business outcomes, we offer a comprehensive blend of contact center operational experience, combined with deep technology expertise. This unique balance means that we can align the most appropriate technology for your need, and ensure your people are equipped, both in the short and long term, to deliver exceptional experiences. 

By looking at the challenges and business drivers in the contact centre, we will partner with you to ensure your business gets the full benefit of your contact centre technology by:

  • Using technology as an enabler to achieve measurable results and maximise investment value.
  • Focussing on what is important for your business whether it’s improving performance, enhancing employee/customer experience or revenue generation

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Parlance Corporation

Parlance uses analytics and adaptive speech automation to get callers to the right place in a business without the effort and frustration of IVR's, Auto Attendants, and hold queues.  For more than two decades, Parlance solutions have helped deliver the caller experiences customers demand, and the impact enterprise businesses crave.