2Ring, a Cisco Preferred Solution Partner, is globally known for its suite of Gadgets for Cisco Finesse, and 2Ring Dashboards & Wallboards – a real-time reporting application that is business-user friendly. 2Ring also provides an extensive variety of connectors between Cisco Finesse and Salesforce, ServiceNow, MS CRM (Dynamics), and any SQL-based application.
2Ring’s solutions are available on Cisco’s price list:
- Powerful suite of Gadgets for Cisco Finesse
- 2Ring Dashboards & Wallboards – a fully web-based, easy-to-use, real-time reporting application
- Connectors between Cisco Finesse and Salesforce, ServiceNow, MS CRM (Dynamics), and any SQL-based CRM or service-desk application
- Contact Center Feedback Service – Staffino.
2Ring additionally offers Dashboards & Wallboards connectors for: Amazon Connect, Cisco UCCX & UCCE, Cisco CUCM, Five9, Genesys Cloud, Genesys Engage, ServiceNow, and Cisco Webex Contact Center (WXCC)
To schedule a demo and guided walkthrough of our solutions, click here.
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Korbyt Symon is an all-in-one contact center communication platform that enables businesses to streamline and enhance customer engagement. By integrating chat, voice and video calling, agents can handle customer inquiries seamlessly across multiple channels, resulting in a more efficient and effective customer service experience.
The platform includes real-time analytics and reporting to measure customer satisfaction and agent performance, enabling businesses to identify areas for improvement and adjust their strategy accordingly. Additionally, Korbyt Symon provides personalized customer interactions through AI-driven insights and data analysis to help businesses gain a deeper understanding of their customers to deliver more personalized experiences.
Korbyt Symon offers a range of solutions that enhance agent and supervisor performance in call center operations. The Korbyt Symon mobile app extends supervisors' reach, enabling them to communicate data-based decisions in real time, whether they're working remotely or on the call center floor. Symon Wallboards displays data and leaderboards as compelling visuals, integrating with Automatic Call Distribution data sources to provide a clear, actionable, visual display for the entire team.
Korbyt Symon accelerates digital transformation by enabling businesses to visualize data from both legacy on-premise contact center solutions and new CCaaS solutions (Genesys, Avaya, Amazon Connect, etc.). In the past two years alone, Korbyt has successfully deployed 100+ contact center Cloud migrations.
Overall, Korbyt's contact center communication solutions provide businesses with the tools they need to enhance their customer experience, improve efficiency and drive growth.
To schedule a free demo, please click here.
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Quality Voice & Data, Inc.
As an authorized SHAKEN Service Provider Company, Quality Voice & Data terminates calls directly to other carriers so your calls are signed & delivered with full attestation. By combining highest level of Caller ID authentication with real-time Monitoring & Remediation, QVD ensures your calls are not accidentally blocked or labeled as spam. Our solution includes dedicated local Caller ID numbers, elastic SIP trunking, and real-time Monitoring & Remediation services.
Contact: Steve Eveland
Sencommunications Inc. is a Nationally Certified Woman Business Enterprise (WBE) and Woman-Owned Small Business (WOSB) with 32 years of experience in Contact Center products and services. We specialize in providing technology solutions which keep your agents productive while providing the strongest ROI on your investment. Sencomm® is committed to the highest standards of business ethics and makes customer satisfaction our number one priority.
Contact: Melinda Farmer
IP Integration Ltd
Pauseable by IPI
Pauseable achieves PCI compliant call and screen recording by automatically pausing and resuming recording during the payment process or when confidential information is being exchanged. This ensures sensitive card or personal data is never recorded, helping to enable PCI DSS compliance for contact centres and other businesses that process card payments or exchange sensitive information over the voice channel.
The solution monitors both the user’s applications and your platform and responds in real time to agent actions, eliminating human error without slowing down agent workflows. A real-time compliance dashboard is available to supervisors and administrators to provide complete visibility of usage and performance.
Pauseable integrates with Avaya, Genesys, Nice CXone and Verint and offers customers a seamless purchasing and implementation process with easy ongoing billing including the support of overage.
Contact us to find out more.
About IP Integration Ltd
At IPI, we understand that technology is only part of the answer to address your business challenges. With our sole focus on contact centers, we have learned the intricacies of people, technology, processes and customer demands. We understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential.
Fully focussed on business outcomes, we offer a comprehensive blend of contact center operational experience, combined with deep technology expertise. This unique balance means that we can align the most appropriate technology for your need, and ensure your people are equipped, both in the short and long term, to deliver exceptional experiences.
By looking at the challenges and business drivers in the contact centre, we will partner with you to ensure your business gets the full benefit of your contact centre technology by:
- Using technology as an enabler to achieve measurable results and maximise investment value.
- Focussing on what is important for your business whether it’s improving performance, enhancing employee/customer experience or revenue generation
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics. As a result, Happitu slashes training time, delivers higher resolution rates, and reduces handle times.
Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!
We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!
One more thing – No Contracts. 45-day trial. Flexible pricing that scales with your company. It’s just $.99 per user per day.
Televergence Solutions, Inc. (TSI)
Televergence Solutions (TSI) is a telecommunications carrier who attributes over 30 years of success and an average length of customer of 15 years to quality and competitively priced products: inbound toll free and high calls per second/call completion rate outbound long distance. Pre-qualified candidates receive a 10,000 minute free trial.
At Convoso, we enable contact centers to hit performance metrics that they never thought possible. Our multi-channel platform allows clients to generate and convert more leads faster. Unlike typical systems that dial leads over and over without any real strategy, clients can set up drip workflow campaigns to automatically decide when and how often each lead is dialed. The platform rotates local caller IDs and offers a caller ID reputation score to ensure you are not getting flagged as well as understand which outbound DIDs are working best. To increase the chances of connecting with each lead, we also offer 2-way text messaging, voice broadcasting, outbound emailing, and the ability to drop ring-less voicemails.
At Vocalcom, we believe innovation and technology have too often failed to penetrate Contact Centers because of the complexity of their design & implementation. By providing a comprehensive set of innovative capabilities, designed with the end user in mind, we give managers a fast & simple access to contact center best practices & rich-media engagement. Organizations of all sizes can provide personalized experiences while radically improving loyalty, sales performance, & business agility - an amazing experience for employee and customers while creating deep and powerful customer connections - Across every channel - At every interaction.