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Voice and Data Solutions

happitu

Happitu is your customer support team’s personal coach.  It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.  As a result, Happitu slashes training time, delivers higher resolution rates, and reduces handle times.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey! 

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

One more thing – No Contracts. 45-day trial.  Flexible pricing that scales with your company.  It’s just $.99 per user per day. 

happitu.com

hello@happitu.com

833-HAPPITU (833-427-7488)

 

2Ring, a Cisco Preferred Solution Partner, is globally known for its suite of Gadgets for Cisco Finesse, and 2Ring Dashboards & Wallboards – a real-time reporting application that is business-user friendly. 2Ring also provides an extensive variety of connectors between Cisco Finesse and Salesforce, ServiceNow, MS CRM (Dynamics), and any SQL-based application.

2Ring’s solutions are available on Cisco’s price list:

  • Powerful suite of Gadgets for Cisco Finesse
  • 2Ring Dashboards & Wallboards – a fully web-based, easy-to-use, real-time reporting application
  • Connectors between Cisco Finesse and Salesforce, ServiceNow, MS CRM (Dynamics), and any SQL-based CRM or service-desk application
  • Contact Center Feedback Service – Staffino.

2Ring additionally offers Dashboards & Wallboards connectors for: Amazon ConnectCisco UCCX & UCCECisco CUCMGenesys PureEnageServiceNow, and Cisco Webex Contact Center (WXCC) 

To schedule a demo and guided walkthrough of our solutions, click here.  

Phone: 916.426.3790

Email: info-na@2Ring.com

Web: www.2Ring.com

Follow us on social media, and check out our YouTube channel below, where you can view brief demos of our products and solutions:

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Sencommunications, Inc.

Sencommunications Inc. is a Nationally Certified Woman Business Enterprise (WBE) and Woman-Owned Small Business (WOSB) with 32 years of experience in Contact Center products and services. We specialize in providing technology solutions which keep your agents productive while providing the strongest ROI on your investment. Sencomm® is committed to the highest standards of business ethics and makes customer satisfaction our number one priority.

Contact: Melinda Farmer
Email: sales@sencomm.com
Phone: 800-654-2993

 

 

Televergence Solutions, Inc. (TSI)

Televergence Solutions (TSI) is a telecommunications carrier who attributes over 30 years of success and an average length of customer of 15 years to quality and competitively priced products: inbound toll free and high calls per second/call completion rate outbound long distance. Pre-qualified candidates receive a 10,000 minute free trial.

 

At Convoso, we enable contact centers to hit performance metrics that they never thought possible.  Our multi-channel platform allows clients to generate and convert more leads faster.  Unlike typical systems that dial leads over and over without any real strategy, clients can set up drip workflow campaigns to automatically decide when and how often each lead is dialed.  The platform rotates local caller IDs and offers a caller ID reputation score to ensure you are not getting flagged as well as understand which outbound DIDs are working best.  To increase the chances of connecting with each lead, we also offer 2-way text messaging, voice broadcasting, outbound emailing, and the ability to drop ring-less voicemails.

 

At Vocalcom, we believe innovation and technology have too often failed to penetrate Contact Centers because of the complexity of their design & implementation. By providing a comprehensive set of innovative capabilities, designed with the end user in mind, we give managers a fast & simple access to contact center best practices & rich-media engagement. Organizations of all sizes can provide personalized experiences while radically improving loyalty, sales performance, & business agility - an amazing experience for employee and customers while creating deep and powerful customer connections - Across every channel - At every interaction.