Customer Support:   (972) 395-3225



Contact/Call Center Events/Announcements/Classifieds

Are you planning a webcast/webinar, seminar, or the auction of a product designed for the contact center market?

Are you faced with a tight deadline and wish to reach as many contact center professionals with your announcement as quickly as possible?

We invite you to post your announcement today for a nominal fee.

Here is how to send your advertisement:

You may also call our business office at (972) 395-3225 to discuss your advertisement/announcement.

Call Center Times' May 2023 Newsletter - Click Here!

Call Center Buyer's Guide Brochure - 2023 - May  Edition - Leading Providers of Call Center Products and Services - A Service of Call Center Times - Click Here!

Complimentary Virtual Conference - June 5-6, 2023 - Training, Coaching, and Employee Engagement Virtual Conference - Transforming Your Workforce in 2023

Industry experts will be leading webcasts and exhibits on a range of topics designed to meet the changing needs of businesses in the 21st century. Whether you're transitioning to a greater percentage of work-at-home agents or maintaining on-premise and hybrid employees, this conference has something for you.

Here are just a few of the webcasts you can expect:

•             Keynote: Aligning Intentions with Impact - How to Truly Engage Your Workforce

•             Effective Coaching Strategies for a Hybrid Workplace

•             Improve Retention - How Onboarding Training Can Lower Churn

•             Prioritizing Agent Support and Reimagining Processes for Success

•             Empowering Agents to Meet Evolving Customer Expectations - Strategies for Improved Agent Training and Technology Integration

•         Supercharge Your Contact Center With These Super Powers

These webcasts will delve into the latest innovative thinking and best practices for workforce development, agent support, and employee engagement. You'll learn about the most successful training approaches, how to improve knowledge retention from onboarding, and ways to update your training methods. You'll also discover the power of coaching to transform your team's success, explore fresh, innovative ideas for improving the onboarding process, and learn how to equip agents with the right tools to meet changing customer preferences and demands.

In addition to the educational sessions, attendees can visit the booths of leading suppliers in the online exhibit hall. They can then download white papers, videos, product data sheets, and other vital content from leading solution providers and organizations such as NICE CXone, Verint, NICE, Balto, Proponsi, West97 and MetricSherpa.

This conference is completely free of cost.

Complimentary Webcast: Available On-Demand - Risky Business: How Risk Decision Can Increase Customer Lifetime Value


When used as a strategic lever, risk can be the difference between creating a life-long customer or losing them. How do you define risk in your organization in a way that works for both your business and your customer? What relationships do you need to build and maintain to make this kind of strategy possible?    

Adobe, one of the world's premiere software companies, is redefining the possibilities of digital experiences and what risk means to their business. Through a deep understanding of profit margins, network limits, and issuing bank relationships, they are constantly seeking to improve their customer experience, reduce fraud, and increase revenue.  

Join Execs In The Know along with Matt Wegner, VP/GM of Payments at Adobe, and Jeff Hallenbeck, Head of Financial Partnerships at Forter, to learn how a thoughtful approach to risk leads to more revenue and greater customer lifetime value. 

Key takeaways:   

  • Why it's important to carefully define risk in your organization as it relates to profit margin and revenue opportunity. 
  • Strategies on how to build strong relationships with issuers to reduce chargebacks and increase revenue.  
  • Why adjusting risk tolerance levels for the right reasons can lead to greater profit efficiency for digital goods companies.

Complimentary Roundtable Webcast: Tuesday, July 11th – Roundtable - Best Practices in Workforce Optimization 
– Presented By: CrmXchange, NICE, Verint, WiseOwl

Workforce optimization (WFO) is a key aspect of call center operations and involves ensuring that agents are performing at their best, and that staffing levels are optimized to meet customer demand. During this roundtable we will discuss issues such as the following: 

1. Develop Accurate Forecasts: Accurate forecasting is critical to ensure that staffing levels are optimized.

2. Monitor Agent Performance: Use performance metrics to identify areas for improvement and to provide coaching and training to agents who need it.

3. Use Analytics: Use data analytics to gain insights into call center operations and identify opportunities for improvement

Complimentary Webcast: Tuesday, August 15th - Megatrends to Watch for in 2024 and Beyond
– Presented By: CrmXchange, NICE, Verint

The customer service landscape is constantly evolving, and with technological advancements and changing customer expectations, businesses need to stay ahead of the curve to remain competitive. In this webcast, our expert panel will discuss the most important customer service megatrends to watch for in 2024 and beyond. 

-As AI and automation continue to advance, businesses can use these technologies to improve customer service. For example, chatbots can provide faster and more efficient support, freeing up human agents to handle more complex issues. Additionally, businesses can use AI to provide personalized recommendations and solutions to customers, enhancing their experiences. 

-Customers expect support across various channels. To effectively manage multichannel support, businesses need to have the right tools and processes in place. 

-Customers want businesses to understand their preferences and provide personalized recommendations and solutions. To achieve this, businesses need to collect and analyze data to gain insights into customer behavior, and then use that data to provide personalized experiences. 

Join our expert panel as we delve into these and other trends and discuss how businesses can prepare for the future of customer service.

Complimentary Webcast: From Good to Great: Elevate Customer Experience with Workforce Management and Omnichannel Engagement
– Presented By: injixo and Freshworks

Complimentary Webcast: Investment Priorities - Balancing Customer Experience, Employee Engagement and Operating Costs - Presented By: Verint® Systems

Complimentary Webcast: Does Your Bot Have What It Takes for Impressive CX? How to Build Smart Bots with Enlighten XO – NICE

Complimentary Webcast: Do More with Less in a Turbulent Economy – NICE and DMG Consulting

Complimentary Webcast: Helpful AI – A Better Way for a Better Experience – NICE and Aberdeen

Complimentary Webcast: Insights! Data! Action! The Magic Behind Full-Organization CX Success – Presented By: Verint® Systems

Complimentary Webcast: How to make WFM Work Better – Presented By: NICE

Complimentary Webcast: Closing The Engagement Capacity Gap - Find out What’s Working from Organizations Getting It Right - Verint and Lopez Research

Complimentary Webcast: Preparing for the Future of Workforce Management 2023 - Presented by NICE and Verint

Complimentary Webcast: Fixing Your Contact Center WFM and Workforce Challenges- DMG Consulting and CrmXchange

Complimentary Webcast: Night Owls and Early Birds - Don't Put Customer Satisfaction on Hold - NICE CXone


UC / MS Teams Optimised | Crystal Clear Calls | Noise Cancelling Mic | 

HD Stereo Sound | Rich Bass |
This Savvy 410 business-grade Wideband Dual feature headset with Digital Signal Processing and a Noise-Cancelling microphone for high-quality, crystal-clear sound, allowing you to work, listen to music comfortably for long periods of time!
Optimised for UC Platforms & Microsoft Teams, Lightweight design, especially for Office Professionals, HomeOffice Users & Students. It has an adjustable headband design to fit all head sizes, a flexible mic boom to suit your preferences, and a soft & high-quality ear cushion with antibacterial properties to enhance all-day wearing comfort.
                   LT-410DU Direct USB | LT-410DJU (3.5mm + USB)

Complimentary Best Practice Roundtable Webcast: Best Practice Roundtable - Reduce Agent and Customer Effort - CrmXchange
Complimentary Webcast: Stay One Step Ahead and Find Out What’s Next in CX - NICE CXone
Complimentary Webcast: How to Create a Winning Business Case for your CX Strategy and Drive Critical ROI - Verint
Complimentary Webcast: Contact Centers' Biggest Challenges and How to Turn Them Around - Featuring Veirnt, UiPath, RingCentral
Complimentary Webcast: Top 5 Tricks - Digital CX That’s One step Ahead of Your Customer - NICE CXone
Complimentary Webcast: Supercharge your Quality Program with Real-Time Coaching – Verint
Complimentary Best Practices Roundtable Webcast: Best Practices Roundtable – Seamless Customer Experience - Combining AI, VA with Live Agents- NICE, Verint
Complimentary Webcast: Unlock New Ways of Analyzing CX Data with AI - NICE

Complimentary Webinar: Learn the 3 “R” De‑escalation Method for Contact Center Agents – with Customer Service Expert Myra Golden - Presented by Balto Software

Complimentary Webcast: Customer Service and CX Megatrends for 2023- Verint, NICE, UJET

Complimentary Webcast:  Make Every Interaction Better Than Expected! -NICE CXone

Complimentary Webcast: 3 Keys to AI Success in the Contact Center - UJET

Employment Opportunity - FILLED

TITLE: Access Center Representative I, Boynton Beach, Florida

COMPANY: NYU Langone Medical Center

Complimentary Best Practice Roundtable Webcast: Best Practice Roundtable - The Future of Workforce Optimization - CrmXchange
Complimentary Webcast: 4 Ways to Fight Customer Service Inflation - UiPath- UIPA
Complimentary Webcast: The 3 Foundations of a Successful Digital-First Channel Investment Strategy - Verint Systems
Complimentary Interactive Webinar: How to Mitigate the Risk of Defects and Failures in your CX - Cyara
Complimentary Virtual Conference: Training, Coaching and Employee Engagement – CrmXchange and QATC

Complimentary Webcast: How to Address Customer and Agent Engagement in 2022 and Beyond - Verint and Ventana Research
Complimentary Webcast: 10 KPIs You Need To Measure to Prevent Agents from Leaving - NICE CXone
Complimentary Webcast: The State of Workforce Dynamics, a Fireside Chat with Verint and Maribel Lopez of Lopez Research
Complimentary Webcast: 3 Ways to Make your Contact Center the Employer of Choice – NICE
Complimentary Webcast: Contact Centers - From Attrition to Retention - NICE
Complimentary Webcast: Preparing for the Future of Workforce Management - NICE and Calabrio
Complimentary Webcast: Delivering World-Class Multilingual Customer Support: Finding the Right Approach for Your Company - Language I/O
Complimentary Webcast: How to Provide a Great Customer Experience during the Labor Shortage - Verint and Ventana Research
Complimentary Webcast: How Empowering Customers Empowers and Retains Agents - NICE CXone

2020 Changed the Call Center Landscape forever…

Like virtually every industry, the call center community was directly impacted by the COVID-19 pandemic. When offices everywhere were forced to shut their doors and send their employees home call centers followed suit, hopeful that agents had the tools they needed to continue to do their jobs efficiently and effectively. A year later, with thousands of employees still working from home, we are taking a look at the factors that optimize a call center agent’s work from home experience and how to make the pandemic-induced business model a sustainable option going forward.  Download the complimentary Working From Home in the Call Center Industry Guide from CallShaper here:

Complimentary Best Practices Webcast: Best Practices, Strategies and Solutions for a Work from Home - Hybrid Customer Service 
The largest Workforce Optimization Virtual Conference that addresses issues that affect you daily - Presented by CrmXchange -

Complimentary Best Practices Webcast: Best Practices October – Reduce Agent and Customer Effort - NICE CXone, Verint, Vonage

Complimentary Webcast: How Can We Cut Costs? What Should Our Goals Be? How Do We Calculate ROI? - Sharpen

Job Opening: Corporate Automotive Service BDC Director - Position Filled

Napleton Automotive Group is seeking a Corporate Service BDC Director to join our team at our centralized business development center in Arlington Heights, IL! This individual will oversee the centralized BDC department that supports all of our dealerships. This individual will manage the BDC team that consists of about 40 individuals, and will ensure that our Business Development Center is providing the best possible service to Napleton customers.

Complimentary Webcast: Automated Quality Management - Easing Work-from-Home Pain -Verint and McGee-Smith Analytics
Complimentary Webcast: Making the Contact Center More Efficient - EvaluAgent
Complimentary Best Practices Webcast:  Best Practices - Seamless Customer Experience: Combining AI, Virtual Agents, and Live Agents - Panelists: NICE, Ujet, and Vonage
Complimentary Analyst Webinar: Analyst Webinar - The Total Economic Impact™ of Verint – with featured guest Forrester

Employment Opportunity: Floral Shop Designer & Manager - Fort Worth, Texas - FILLED

Are you looking for a bright future in the floral industry as a designer and manager?

If so, we have a position for you in downtown Fort Worth. Minimum 2 years management experience 

Complimentary Webcast: Customizing Your Metrics - How to Measure what your Customers are Experiencing - Sharpen
Complimentary Webcast: CX Megatrends to Watch in 2022 - Panelist include: Playvox, Thrio, Verint
Complimentary Webcast: Generational Alphabet Soup - The Recipe to support an Inter-Generational Contact Center - Playvox
Complimentary Roundtable Webcast: Best Practices: The Future of Workforce Optimization Roundtable with Calabrio, NICE, Verint

Complimentary Webcast: The Self-Service Translation Struggle and How to Fix It - Language I/O

103,279 SF Call Center for Lease - SOLD!!!

Located within the Sunset Corporate Park Master-Planned Campus in Hillsboro, Oregon and currently occupied by Farmers Insurance Call Center, this flexible state-of-the-art communications center is available Q1/18 - potentially sooner.

  • Single-story construction
  • Open floor plan with multiple conference facilities and training rooms
  • Executive offices, lunch and break rooms
  • Outdoor patio
  • Fully sprinklered
  • OC12 Electronics DTA link via AT&T
  • Multiple telecom providers
  • Multiple fiber rings
  • Multiple T-1’s servicing building
  • Electrical 2000 amp 3-phase
  • EPS 6000, 300kVa UPS system
  • 7.23/1,000 Parking Ratio - Free
  • Excellent Hwy 26 access

Complimentary Virtual Conference: Training, Coaching and Employee Engagement Virtual Conference 
Complimentary Webcast: How to Manage Call Volume Spikes in Minutes With No Sacrifice to Quality - Shiftsmart

Complimentary Webcast: Sometimes your customers want to help themselves – let them!- NICE inContact

Complimentary Webcast:  - Preparing for the Future of WFM – Demonstrations from Calabrio and NICE

NobelBIZ | Webinars

ON-DEMAND WEBINAR:  Mental Health in Call Centers - How to Nurture and Protect the Mental Health of Agents
Good news! Our exclusive webinar dedicated to Mental Health in Contact Centers is now a free, on-demand resource.
Join us for a discussion about one of the most sensitive topic in the industry: The mental health of contact center professionals. We will explore the more subtile causes that can build tension and disrupt your team`s efficiency. But we will also look at how we can prevent such mental breakdowns in the first place

Complimentary Webcast: Zero Code Omnichannel Chatbot in 30 minutes with Amazon Connect

Complimentary Webcast: Secure and Efficient Phone Payments - Using virtual assistants alongside live agents for smoother transactions -  Plum Voice

Complimentary Webcast: How to Empower Transformation with AI & Analytics - Verint® Systems

Complimentary Virtual Conference: Sponsored by CrmXchange, SWPP and QATC

Complimentary Webcast: Ensuring Compliance in the New Normal - Verint

Complimentary Webcast: Reimagining the Digital Customer Journey– Presented By: Nuance and Opus Research

Complimentary Webcast: Building Great “What-If” Models and the Resulting Analyses for the CEO – Presented By: Sharpen

Complimentary Webcast: Best Practices and Tools for Work From Home and Hybrid Customer Service - Presented By: CrmXchange, SmartAction and Vonage

Complimentary Webcast: The 5 Categories that Rule Virtual Agents – SmartAction

Webinar: How to Accelerate Contact Center Transformation on AWS to Enhance Customer Satisfaction 

Complimentary Webcast: Lower Costs and Improve CX by Listening to Customer Conversations - Verint

Complimentary Webcast:  Seamless Customer Experience - Combining AI, VA with Live Agents- Featuring Verint and NICE inContact

Complimentary Webcast: How Shellpoint Mortgage Enhances CX Performance with Speech Analytics - CallMiner and Shellpoint Mortgage Servicing

Complimentary Webcast: Setting Performance Goals and Scorecards – Presented By Sharpen

Complimentary Webcast: Best Practices - CX Megatrends to Watch in 2021 - CallMiner and NICE inContact

Complimentary Webcast: Technology Fatigue in the Digital Workplace – Presented By Genesys

Complimentary Webcast: Meet Nuance Mix - Your Key to Faster, Simpler, and Better Conversational AI Development - Nuance

Complimentary Webcast: 5 Digital Customer Service Practices that Reduce Effort and Churn - NICE inContact


Complimentary Roundtable Webcast:

Tech Tank Roundtable: Innovations in Workforce Management 2017


Are you planning a webcast/webinar, seminar, or the auction of a product designed for the contact center market?

Are you faced with a tight deadline and wish to reach as many contact center professionals with your announcement as quickly as possible?

We invite you to post your announcement today for a nominal fee.
Here is how to send your advertisement:

You may also call our business office at (972) 395-3225 to discuss your advertisement/announcement.