Customer Support:   (972) 395-3225



Contact/Call Center Events/Announcements/Classifieds

Are you planning a webcast/webinar, seminar, or the auction of a product designed for the contact center market?

Are you faced with a tight deadline and wish to reach as many contact center professionals with your announcement as quickly as possible?

We invite you to post your announcement today for a nominal fee.

Here is how to send your advertisement:

You may also call our business office at (972) 395-3225 to discuss your advertisement/announcement.

Call Center Times' October 2022 Newsletter - Click Here!

Call Center Buyer's Guide Brochure - 2022 - October  Edition - Leading Providers of Call Center Products and Services - A Service of Call Center Times - Click Here!

Complimentary Webcast: Thursday, October 13th - 1:00pm - Contact Centers' Biggest Challenges and How to Turn Them Around - Featuring Veirnt, UiPath, RingCentral

What are the top issues affecting your customer service department? CrmXchange has produced webcasts for over 20 years. During that time, similar issues emerge:

- Balancing the pressures to lower customer service costs while also improving the customer experience

- Improving key metrics that impact customer satisfaction such as reducing wait times and increasing first contact resolution

- Enhancing the agent experience to improve customer experience, and reduce agent training times and attrition

- Hiring and training challenges

- Wrong use of channels and tools

- Unclear understanding of customer expectations

Hear big ideas that can bring your customers experience to a new level.

Complimentary Virtual Conference: Workforce Optimization Virtual Conference – CrmXchange, Society Workforce Planning Professionals, Quality Assurance and Training Connection

October 31 – November 10

Contact Centers are often siloed. One team takes care of quality assurance, another conducted training, and yet another created agent schedules.  Not much communication happened between the groups as they performed their duties. This disconnected approach no longer works in today’s complex omnichannel contact centers. Workforce Optimization is a wide-ranging field that now encompasses Quality Assurance and Analytics as well as Workforce and Performance Management. All these groups must work together to create a seamless process from start to finish.  This fact-filled virtual conference provides WFO professionals the year’s most comprehensive opportunity to gain greater insights on the latest technologies, tactics and best practices

Complimentary Webcast: Top 5 Tricks - Digital CX That’s One step Ahead of Your Customer - NICE CXone
Complimentary Webcast: Supercharge your Quality Program with Real-Time Coaching – Verint
Complimentary Best Practices Roundtable Webcast: Best Practices Roundtable – Seamless Customer Experience - Combining AI, VA with Live Agents- NICE, Verint
Complimentary Webcast: Unlock New Ways of Analyzing CX Data with AI - NICE

Complimentary Webinar: Learn the 3 “R” De‑escalation Method for Contact Center Agents – with Customer Service Expert Myra Golden - Presented by Balto Software

Complimentary Webcast: Customer Service and CX Megatrends for 2023- Verint, NICE, UJET

Complimentary Webcast:  Make Every Interaction Better Than Expected! -NICE CXone

Complimentary Webcast: 3 Keys to AI Success in the Contact Center - UJET

Employment Opportunity - FILLED

TITLE: Access Center Representative I, Boynton Beach, Florida

COMPANY: NYU Langone Medical Center

Complimentary Best Practice Roundtable Webcast: Best Practice Roundtable - The Future of Workforce Optimization - CrmXchange
Complimentary Webcast: 4 Ways to Fight Customer Service Inflation - UiPath- UIPA
Complimentary Webcast: The 3 Foundations of a Successful Digital-First Channel Investment Strategy - Verint Systems
Complimentary Interactive Webinar: How to Mitigate the Risk of Defects and Failures in your CX - Cyara
Complimentary Virtual Conference: Training, Coaching and Employee Engagement – CrmXchange and QATC

Complimentary Webcast: How to Address Customer and Agent Engagement in 2022 and Beyond - Verint and Ventana Research
Complimentary Webcast: 10 KPIs You Need To Measure to Prevent Agents from Leaving - NICE CXone
Complimentary Webcast: The State of Workforce Dynamics, a Fireside Chat with Verint and Maribel Lopez of Lopez Research
Complimentary Webcast: 3 Ways to Make your Contact Center the Employer of Choice – NICE
Complimentary Webcast: Contact Centers - From Attrition to Retention - NICE
Complimentary Webcast: Preparing for the Future of Workforce Management - NICE and Calabrio
Complimentary Webcast: Delivering World-Class Multilingual Customer Support: Finding the Right Approach for Your Company - Language I/O
Complimentary Webcast: How to Provide a Great Customer Experience during the Labor Shortage - Verint and Ventana Research
Complimentary Webcast: How Empowering Customers Empowers and Retains Agents - NICE CXone

2020 Changed the Call Center Landscape forever…

Like virtually every industry, the call center community was directly impacted by the COVID-19 pandemic. When offices everywhere were forced to shut their doors and send their employees home call centers followed suit, hopeful that agents had the tools they needed to continue to do their jobs efficiently and effectively. A year later, with thousands of employees still working from home, we are taking a look at the factors that optimize a call center agent’s work from home experience and how to make the pandemic-induced business model a sustainable option going forward.  Download the complimentary Working From Home in the Call Center Industry Guide from CallShaper here:

Complimentary Best Practices Webcast: Best Practices, Strategies and Solutions for a Work from Home - Hybrid Customer Service 
The largest Workforce Optimization Virtual Conference that addresses issues that affect you daily - Presented by CrmXchange -

Complimentary Best Practices Webcast: Best Practices October – Reduce Agent and Customer Effort - NICE CXone, Verint, Vonage

Complimentary Webcast: How Can We Cut Costs? What Should Our Goals Be? How Do We Calculate ROI? - Sharpen

Job Opening: Corporate Automotive Service BDC Director - Position Filled

Napleton Automotive Group is seeking a Corporate Service BDC Director to join our team at our centralized business development center in Arlington Heights, IL! This individual will oversee the centralized BDC department that supports all of our dealerships. This individual will manage the BDC team that consists of about 40 individuals, and will ensure that our Business Development Center is providing the best possible service to Napleton customers.

Complimentary Webcast: Automated Quality Management - Easing Work-from-Home Pain -Verint and McGee-Smith Analytics
Complimentary Webcast: Making the Contact Center More Efficient - EvaluAgent
Complimentary Best Practices Webcast:  Best Practices - Seamless Customer Experience: Combining AI, Virtual Agents, and Live Agents - Panelists: NICE, Ujet, and Vonage
Complimentary Analyst Webinar: Analyst Webinar - The Total Economic Impact™ of Verint – with featured guest Forrester

Employment Opportunity: Floral Shop Designer & Manager - Fort Worth, Texas - FILLED

Are you looking for a bright future in the floral industry as a designer and manager?

If so, we have a position for you in downtown Fort Worth. Minimum 2 years management experience 

Complimentary Webcast: Customizing Your Metrics - How to Measure what your Customers are Experiencing - Sharpen
Complimentary Webcast: CX Megatrends to Watch in 2022 - Panelist include: Playvox, Thrio, Verint
Complimentary Webcast: Generational Alphabet Soup - The Recipe to support an Inter-Generational Contact Center - Playvox
Complimentary Roundtable Webcast: Best Practices: The Future of Workforce Optimization Roundtable with Calabrio, NICE, Verint

Complimentary Webcast: The Self-Service Translation Struggle and How to Fix It - Language I/O

103,279 SF Call Center for Lease - SOLD!!!

Located within the Sunset Corporate Park Master-Planned Campus in Hillsboro, Oregon and currently occupied by Farmers Insurance Call Center, this flexible state-of-the-art communications center is available Q1/18 - potentially sooner.

  • Single-story construction
  • Open floor plan with multiple conference facilities and training rooms
  • Executive offices, lunch and break rooms
  • Outdoor patio
  • Fully sprinklered
  • OC12 Electronics DTA link via AT&T
  • Multiple telecom providers
  • Multiple fiber rings
  • Multiple T-1’s servicing building
  • Electrical 2000 amp 3-phase
  • EPS 6000, 300kVa UPS system
  • 7.23/1,000 Parking Ratio - Free
  • Excellent Hwy 26 access

Complimentary Virtual Conference: Training, Coaching and Employee Engagement Virtual Conference 
Complimentary Webcast: How to Manage Call Volume Spikes in Minutes With No Sacrifice to Quality - Shiftsmart

Complimentary Webcast: Sometimes your customers want to help themselves – let them!- NICE inContact

Complimentary Webcast:  - Preparing for the Future of WFM – Demonstrations from Calabrio and NICE

NobelBIZ | Webinars

ON-DEMAND WEBINAR:  Mental Health in Call Centers - How to Nurture and Protect the Mental Health of Agents
Good news! Our exclusive webinar dedicated to Mental Health in Contact Centers is now a free, on-demand resource.
Join us for a discussion about one of the most sensitive topic in the industry: The mental health of contact center professionals. We will explore the more subtile causes that can build tension and disrupt your team`s efficiency. But we will also look at how we can prevent such mental breakdowns in the first place

Complimentary Webcast: Zero Code Omnichannel Chatbot in 30 minutes with Amazon Connect

Complimentary Webcast: Secure and Efficient Phone Payments - Using virtual assistants alongside live agents for smoother transactions -  Plum Voice

Complimentary Webcast: How to Empower Transformation with AI & Analytics - Verint® Systems

Complimentary Virtual Conference: Sponsored by CrmXchange, SWPP and QATC

Complimentary Webcast: Ensuring Compliance in the New Normal - Verint

Complimentary Webcast: Reimagining the Digital Customer Journey– Presented By: Nuance and Opus Research

Complimentary Webcast: Building Great “What-If” Models and the Resulting Analyses for the CEO – Presented By: Sharpen

Complimentary Webcast: Best Practices and Tools for Work From Home and Hybrid Customer Service - Presented By: CrmXchange, SmartAction and Vonage

Complimentary Webcast: The 5 Categories that Rule Virtual Agents – SmartAction

Webinar: How to Accelerate Contact Center Transformation on AWS to Enhance Customer Satisfaction 

Complimentary Webcast: Lower Costs and Improve CX by Listening to Customer Conversations - Verint

Complimentary Webcast:  Seamless Customer Experience - Combining AI, VA with Live Agents- Featuring Verint and NICE inContact

Complimentary Webcast: How Shellpoint Mortgage Enhances CX Performance with Speech Analytics - CallMiner and Shellpoint Mortgage Servicing

Complimentary Webcast: Setting Performance Goals and Scorecards – Presented By Sharpen

Complimentary Webcast: Best Practices - CX Megatrends to Watch in 2021 - CallMiner and NICE inContact

Complimentary Webcast: Technology Fatigue in the Digital Workplace – Presented By Genesys

Complimentary Webcast: Meet Nuance Mix - Your Key to Faster, Simpler, and Better Conversational AI Development - Nuance

Complimentary Webcast: 5 Digital Customer Service Practices that Reduce Effort and Churn - NICE inContact


Complimentary Roundtable Webcast:

Tech Tank Roundtable: Innovations in Workforce Management 2017


Are you planning a webcast/webinar, seminar, or the auction of a product designed for the contact center market?

Are you faced with a tight deadline and wish to reach as many contact center professionals with your announcement as quickly as possible?

We invite you to post your announcement today for a nominal fee.
Here is how to send your advertisement:

You may also call our business office at (972) 395-3225 to discuss your advertisement/announcement.