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Classifieds/Events

Contact/Call Center Events/Announcements/Classifieds

Are you planning a webcast/webinar, seminar, or the auction of a product designed for the contact center market?

Are you faced with a tight deadline and wish to reach as many contact center professionals with your announcement as quickly as possible?

We invite you to post your announcement today for a nominal fee.

Here is how to send your advertisement:

You may also call our business office at (972) 395-3225 to discuss your advertisement/announcement.


Complimentary Webcast: Thursday, February 20th - 1:00pm Eastern - The Beginner's Guide To Analytics - Presented by Calabrio

Join this live webinar to learn the basics of analytics and why it’s a trending topic in today’s contact centers. We tackle topics such as:  

-- The differences between speech, text and desktop analytics

-- What the acronyms mean: Details on different technologies such as LVCSR, Phonetics and STT

-- The top 10 Analytics business use cases

At the end of the session, you'll understand how analytics can improve your bottom line.

http://bit.ly/2GbwGC0


Click Here for Details


Call Center Buyer's Guide Brochure - 2020 - February Edition - Leading Providers of Call Center Products and Services - A Service of Call Center Times


Complimentary Webcast: Thursday, February 27th - CrmXchange Presents CX Jeopardy - Played by Audience Members - Commentary from 8x8, Edify, Vonage, Cogito, DMG Consulting LLC

Take advantage of this opportunity to play Jeopardy with panelists from leading CX companies as they discuss new exciting best practices, concepts and ideas for your contact center. https://www.crmxchange.com/webcast/cxjeopardy/crmxchangefeb2020.asp


Complimentary Webcast: Thursday, March 5thAttributes of Solid Contact Center Performance Metrics - and Attributes of Poor Ones  - Presented by Sharpen

Join this session where we chat about the attributes of common metrics that help agents and leaders focus on the right things. We’ll also talk briefly about agent performance scorecards and why you might want to skip using them. https://www.crmxchange.com/webcast/attributesofperformmetric/sharpenmarch2020.asp


Complimentary Webcast: Thursday, March 12 - 1:00pm Eastern - Unlock Customer-Centric Intelligence  - Prsented by Calabrio

Every organization aims to be customer-centric. It’s time to walk the talk. Calabrio Analytics empowers you to unlock the goldmine of customer insights pouring into your contact center. Join this live webinar to discover the latest and greatest Calabrio ONE features in analytics. https://www.crmxchange.com/webcast/customercentric/calabriomar2020.asp


Complimentary Webcast: Tuesday, April 21st Learn How to be Great - Helping Agents, Supervisors, and Execs Perform – Presented By: Sharpen

We will look more practically at the math associated with agent satisfaction. We will discuss analytic tools for tracking agent performance, executive dashboards for understanding operational performance, and ways to use this information to create meaningful training and coaching. We believe that a happy agent is one who knows they’re successful. Join us to learn how we can make them so. https://www.crmxchange.com/webcast/helpingagents/sharpenapr2020.asp


Complimentary Webcast: Thursday, May 28th - Best Forecasting Methods in the 21st Century– Presented By Genesys

During this session, we will discuss manual planning processes and what is possible to achieve when you leverage AI to drive your forecast. https://www.crmxchange.com/webcast/manualforecasting/genesysmay2020.asp


Complimentary Webcast: Thursday, July 30thTechnology Fatigue in the Digital Workplace – Presented By Genesys

There’s an abundance of digital tools available in the workplace today.  How do you ensure that your employees are positioned for success? Most companies strive to improve employee experience while not impacting their productivity. During this session, we will discuss the impact of digital tools on the employee. https://www.crmxchange.com/webcast/techfatigue/genesysjuly2020.asp


Complimentary Webcast: Thursday, August 13thSetting Performance Goals and Scorecards – Presented By Sharpen

In this session, we’ll look deeply at the attributes of an effective scorecard. First by defining the attributes of a single great contact and then by developing the appropriate statistics to cleanly measure agent performance. We’ll also discuss how to use math modeling and sensitivity analyses to help determine the best among several competing goals. https://www.crmxchange.com/webcast/goalsandscorecards/sharpenaug2020.asp


Complimentary Webcast: Tuesday, October 20thBuilding Great “What-If” Models and the Resulting Analyses for the CEO – Presented By: Sharpen

Over the years we’ve discussed the importance of building contact center models that are provably accurate. Accuracy is important. Inaccurate models result in cost overages or service failures. In this session, we’ll discuss a new method for using your Erlang C, Erlang A, and Erlang X calculations to build an unbeatably accurate contact center model. https://www.crmxchange.com/webcast/what_ifmodels/sharpenoct2020.asp


Complimentary Webcast: Preparing for the Future of WFM - NICE and Verint


Employment Opportunity - Filled

TITLE: Access Center Representative I, Boynton Beach, Florida

COMPANY: NYU Langone Medical Center


Complimentary Webcast: Can We Just Talk? - What You Really Need to Know About Contact Center Stuff but Were Afraid to Ask – CrmXchange - http://bit.ly/2ZrHuoL


Complimentary Webcast: That Was Easy - 5 Ways to Simplify Your Workforce Management - Verint


Complimentary Webcast:  Smooth Customer Journey – Predictions for 2020 and Beyond - RingCentral and NICE Nexidia


Complimentary Webcast:  – Predictive Behavioral Routing Demonstration - How Does it Work? What Can it Do? - Presented By: NICE Nexidia


Complimentary Live Demonstrations Webcast - Customer Delight - Live Demonstrations of Breakthrough Innovations  - Presented By: CRMXchange


Complimentary Webcast: Workforce Planning in a Digital World - Genesys


Complimentary Webcast:   Attended Robots Improve Productivity and Agent Engagement - NICE and DMG Consulting, LLC


Complimentary Best Practices Panel Webcast: Best Practices Panel– Seamless Customer Experience - Combining AI, VA with Live Agents - NICE inContact and Verint
Complimentary Webcast:  How Intelligent Routing Can Deliver the Business Results - Presented by NICE Nexidia

Complimentary Webcast:  Long and Short Term Forecasts and Weekly to Interval Staffing Requirements– Presented By: Genesys


Complimentary Webcast Best Practices Discussion: Best Practices Discussion – How to Deliver an Effortless Customer Experience– Presented By: CRMXchange

Complimentary Webcast Case Study:  Case Study - Building New Roads to Greater Productivity and Efficiency With QA and Analytics– Presented By: CallFinder


Complimentary Webcast:  Workforce Optimization 2.0 - How Innovation is Shaping the Next Generation of Contact Center Agents– Presented By: Talkdesk


Complimentary Webcast:  Speech Analytics - Insights, Guidance and IVR Innovation– Presented By: Gridspace


Complimentary Best Practices Webcast: Best Practices for Workforce Management– Discussed by Calabrio, Verint, NICE


Job Opening: Corporate Automotive Service BDC Director - Position Filled

Napleton Automotive Group is seeking a Corporate Service BDC Director to join our team at our centralized business development center in Arlington Heights, IL! This individual will oversee the centralized BDC department that supports all of our dealerships. This individual will manage the BDC team that consists of about 40 individuals, and will ensure that our Business Development Center is providing the best possible service to Napleton customers.

Click Here for Details!


Complimentary Webcast: AI and RPA - Transforming Customer Service - Tech Tank - Jacada and NICE

Located within the Sunset Corporate Park Master-Planned Campus in Hillsboro, Oregon and currently occupied by Farmers Insurance Call Center, this flexible state-of-the-art communications center is available Q1/18 - potentially sooner.

  • Single-story construction
  • Open floor plan with multiple conference facilities and training rooms
  • Executive offices, lunch and break rooms
  • Outdoor patio
  • Fully sprinklered
  • OC12 Electronics DTA link via AT&T
  • Multiple telecom providers
  • Multiple fiber rings
  • Multiple T-1’s servicing building
  • Electrical 2000 amp 3-phase
  • EPS 6000, 300kVa UPS system
  • 7.23/1,000 Parking Ratio - Free
  • Excellent Hwy 26 access

Contact: David C. Squire, SIOR
503.972.5505 - dsquire@ngkf.com

Classifieds/Events

Are you planning a webcast/webinar, seminar, or the auction of a product designed for the contact center market?

Are you faced with a tight deadline and wish to reach as many contact center professionals with your announcement as quickly as possible?

We invite you to post your announcement today for a nominal fee.
Here is how to send your advertisement:

You may also call our business office at (972) 395-3225 to discuss your advertisement/announcement.