Contact/Call Center Events/Announcements/Classifieds
Are you planning call centers / call centres webcasts, webinars, seminars, conferences, or have a calling center product / service offering that you would like to advertise / sell?
Are you faced with a tight deadline and wish to reach as many contact center professionals with your announcement as quickly as possible?
We invite you to post your announcement today for a nominal fee.
Contact:
From live product reveals to real customer stories, see how the teams behind 500M+ conversations are using AI agents and voice AI to rebuild the contact center from the inside. Regal Rise, Sept 17, NYC and livestream.
Call Center Times' August 2026 Newsletter - Click Here - Enjoy!
Call Center Buyer's Guide Brochure - August 2026 Edition - Leading Providers of Call Center Products and Services - A Service of Call Center Times - Click Here!
Complimentary Webcast: Best Practices in Workforce Optimization August 11 • 1pm ET Presented by CrmXchange Featuring NiCE, Real Numbers and Verint
https://bit.ly/4ox9VwM
This session shows how modern AI elevates quality, insight, and real‑time performance while strengthening the long‑term workforce and capacity planning decisions that shape cost, risk, and customer experience. Learn how leading organizations use AI‑driven interaction insight, automated evaluation, predictive analytics, human‑plus‑AI quality scoring, real‑time agent assist, and anomaly detection to improve outcomes. The discussion also explores today’s complex staffing mix—human, outsourced, digital, and AI—and what it takes to build accurate, trustworthy strategic plans.
STIR SHAKEN Provider with Local Outbound Caller IDs for Sale
In today's business world, making outbound calls is an essential part of any telemarketing strategy. However, getting potential customers to answer those calls can be a challenge. One way to increase the likelihood of a successful outbound call program is through the use of local caller ID numbers. When a call comes in from a local number, it is more likely to be answered than if it comes from an unknown or non-local number.
However, simply using local caller ID numbers is not enough. It's important to ensure that those numbers are authentic and not being spoofed. This is where STIR SHAKEN technology comes in... CLICK HERE!
Employment Opportunity - FILLED
TITLE: Access Center Representative I, Boynton Beach, Florida
COMPANY: NYU Langone Medical Center
Complimentary Webcast: Scheduling for Hybrid Teams -
Presented By: Solid Rock Consulting
Complimentary Webcast Roundtable: Training, Coaching and Workforce Engagement
Presented By: CrmXchange, NiCE and Verint
Complimentary Webcast Roundtable: Training, Coaching and Workforce Engagement Presented By: CrmXchange, NiCE and Verint
Complimentary Webcast - The AI Child - What Happens Next Depends on Us
Presented by
: Sheri Greenhaus, Managing Partner, CrmXchange
Featuring Daniel Ziv, Global VP of Product Management & GTM for AI and Analytics at Verint
Bringing the Back Office to the Front of the CX
Presented by: Donna Fluss, President and Founder of DMG Consulting LLC and
Andrea Matsuda, Manager, Product Marketing, WFM, WA, CX, NiCE
Job Opening: Corporate Automotive Service BDC Director - Position Filled
Napleton Automotive Group is seeking a Corporate Service BDC Director to join our team at our centralized business development center in Arlington Heights, IL! This individual will oversee the centralized BDC department that supports all of our dealerships. This individual will manage the BDC team that consists of about 40 individuals, and will ensure that our Business Development Center is providing the best possible service to Napleton customers.
Complimentary Webcast: Preparing for the Future of WFM - Mike Moore, GVP of Product Management, Verint and Andrea Matsuda, Head of Product Marketing, Workforce Management, NiCE
Complimentary Webcast: Best Practices – Reduce Agent and Customer Effort - NiCE and Verint
TRANSFORM YOUR CUSTOMER EXPERIENCE WITH VOICE AI AGENTS
Regal helps businesses build, improve, and manage AI Voice Agents that outperform human agents.
97% containment rate for inbound support calls
80% reduction in cost to serve
0-second wait time
Whether it’s customer support, lead qualification, scheduling, reminders, collections, or bookings, Regal’s AI Voice Agents deliver fast, human-like conversations that delight customers and drive real results.
CLICK HERE! See why leading brands trust Regal to power the future of CX
Complimentary Webcast: The AI Kickoff - Smarter Ways to Surface Actionable Insights, Coach, Evaluate, and Plan for Workforce Success -
NiCE
Complimentary Webcast: Panel Discussion - Beyond Metrics . . Elevating Quality and Workforce Engagement - NiCE, Solid Rock, Laura Bassett - Presented By: CrmXchange
Complimentary Webcast: Managing in Real-Time: Enhancing Performance through Intraday Management -
Juanita Coley, CEO and Founder, Solid Rock Consulting
Complimentary Webcast: Hearing What Matters - Unlocking Enterprise Value Through Customer Conversations - NiCE and KeyBank
Complimentary Webcast Roundtable: Roundtable– Megatrends to Watch for in 2026 and Beyond -
Presented by: Verint, NiCE, Calabrio - https://bit.ly/4nU8HuU
Complimentary Webcast: Best Practices - Workforce Strategy - Optimization and Engagement
Complimentary Webcast - Turning Insight into Action - Pilot Flying J’s CX Transformation Story -
Presented by - Verint, Five9, Pilot Flying J
Complimentary Webcast: From Chaos to Connection - Reimagining the Agent Desktop –
NiCE
Complimentary Webcast: Optimizing Schedules: Creating Efficient and Balanced Work Plans -
Juanita Coley, CEO and Founder, Solid Rock Consulting
Complimentary Webcast: Training, Coaching, Workforce Engagement Roundtable -
Featuring NiCE and Verint
Complimentary Webcast: Beyond Proof of Concept - How to Adopt AI Agents for Success - Presented By: NICE
Complimentary Webcast: Forecasting with Accuracy: Predicting Labor Demands Effectively - Juanita Coley, CEO and Founder, Solid Rock Consulting - Click Here for the recording!
Complimentary Webcast: Turning Turbulence into Triumph - Ways to Empower Your Agents- Verint® Systems and Avaya
Complimentary Webcast: Balancing Bots, Agents, and Customer Needs - WFM Practices for Modern Contact Centers -
DMG Consulting and NICE
Complimentary Webcasts: How Schedule Complexity and Employee Empowerment Belong to the Same Conversation –
Calabrio
Complimentary Webcast - Fundamentals of Building a Reliable Workforce Data Foundation -
Juanita Coley, CEO and Founder, Solid Rock Consulting
Complimentary Webcast: Customer Connections That Count - Transforming Service Interactions -
Presented By: NICE
Complimentary Webcast: Transforming Quality Management - Precision, Personalization, and Impact – Presented By: NICE
CLICK HERE
- Reduce Call Handling Times & Mitigate Fraud Risks
- Evolving Fraud Tactics
- Better Customer Experience Through Efficient Authentication
- Phishing-Resistant MFA
- Authsignal Intergration
- Case Studies: A Testament to Transformation
- Customer-Centric Benefits
- Future-Proofing Call Centers
2020 Changed the Call Center Landscape forever…
Like virtually every industry, the call center community was directly impacted by the COVID-19 pandemic. When offices everywhere were forced to shut their doors and send their employees home call centers followed suit, hopeful that agents had the tools they needed to continue to do their jobs efficiently and effectively. A year later, with thousands of employees still working from home, we are taking a look at the factors that optimize a call center agent’s work from home experience and how to make the pandemic-induced business model a sustainable option going forward. Download the complimentary Working From Home in the Call Center Industry Guide from CallShaper here: https://www.callshaper.com/work-from-home-guide-cctimes/
103,279 SF Call Center for Lease - SOLD!!!
Located within the Sunset Corporate Park Master-Planned Campus in Hillsboro, Oregon and currently occupied by Farmers Insurance Call Center, this flexible state-of-the-art communications center is available Q1/18 - potentially sooner.
- Single-story construction
- Open floor plan with multiple conference facilities and training rooms
- Executive offices, lunch and break rooms
- Outdoor patio
- Fully sprinklered
- OC12 Electronics DTA link via AT&T
- Multiple telecom providers
- Multiple fiber rings
- Multiple T-1’s servicing building
- Electrical 2000 amp 3-phase
- EPS 6000, 300kVa UPS system
- 7.23/1,000 Parking Ratio - Free
- Excellent Hwy 26 access
NobelBIZ | Webinars
ON-DEMAND WEBINAR: Mental Health in Call Centers - How to Nurture and Protect the Mental Health of Agents
Good news! Our exclusive webinar dedicated to Mental Health in Contact Centers is now a free, on-demand resource.
Join us for a discussion about one of the most sensitive topic in the industry: The mental health of contact center professionals. We will explore the more subtile causes that can build tension and disrupt your team`s efficiency. But we will also look at how we can prevent such mental breakdowns in the first place