Classifieds/Events

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Did you know that errors and delays in your back-office are a Top 3 cause of customer dissatisfaction and drive 17% of contact center volumes?

If you are looking to improve CX and reduce costs, take a look at your back-office support functions. While modern contact centers have agents and managers who are empowered with real-time tools to monitor and improve performance, the back-office is still struggling with manual work, complex processes, and legacy systems limit access to data. Modernizing your back-office operations can improve employee productivity and processing capacity, often by 15% to 30%. Providing real-time performance data can increase accuracy and speed, often improving turnaround times by over 30%.

Complimentary Webcast: Tuesday, October 10th - 1pm Eastern - Biggest Contact Center and Customer Service Challenges and How to Turn them Around - Presented by NICE and Verint

https://bit.ly/47QaKrK

Join us as we address the top issues impacting customer service department expectations, providing valuable insights on how to meet and exceed customer demands in a dynamic business landscape. Discover the key obstacles that contact centers encounter, ranging from outdated technology and agent burnout to rising customer expectations, and learn actionable approaches to overcome these hurdles.

STIR SHAKEN Provider with Local Outbound Caller IDs for Sale

In today's business world, making outbound calls is an essential part of any telemarketing strategy. However, getting potential customers to answer those calls can be a challenge. One way to increase the likelihood of a successful outbound call program is through the use of local caller ID numbers. When a call comes in from a local number, it is more likely to be answered than if it comes from an unknown or non-local number.

However, simply using local caller ID numbers is not enough. It's important to ensure that those numbers are authentic and not being spoofed. This is where STIR SHAKEN technology comes in...   CLICK HERE! 

Complimentary Webcast - Unlocking Customer Lifetime Value - 5 Strategies for enhancing CX with Listening Insights- NICE

Complimentary Roundtable Webcast: Roundtable - Best Practices in Workforce Optimization – Presented By: CrmXchange, NICE, Verint, WiseOwl

Complimentary Webcast: From Good to Great: Elevate Customer Experience with Workforce Management and Omnichannel Engagement https://bit.ly/3zX88c0
– Presented By: injixo and Freshworks

Complimentary Webcast: Investment Priorities - Balancing Customer Experience, Employee Engagement and Operating Costs https://bit.ly/40X50J6 - Presented By: Verint® Systems

Complimentary Webcast: Does Your Bot Have What It Takes for Impressive CX? How to Build Smart Bots with Enlighten XO – NICE

Complimentary Webcast: Do More with Less in a Turbulent Economy – NICE and DMG Consulting

Complimentary Webcast: Helpful AI – A Better Way for a Better Experience – NICE and Aberdeen

Complimentary Webcast: Insights! Data! Action! The Magic Behind Full-Organization CX Success – Presented By: Verint® Systems

Complimentary Webcast: How to make WFM Work Better – Presented By: NICE

Complimentary Webcast: Closing The Engagement Capacity Gap - Find out What’s Working from Organizations Getting It Right - Verint and Lopez Research

Complimentary Webcast: Preparing for the Future of Workforce Management 2023 - Presented by NICE and Verint

Complimentary Webcast: Fixing Your Contact Center WFM and Workforce Challenges- DMG Consulting and CrmXchange

UNIVERSAL HEADSET FOR GREAT MOBILITY

UC / MS Teams Optimised | Crystal Clear Calls | Noise Cancelling Mic | 

Complimentary Webinar: Learn the 3 “R” De‑escalation Method for Contact Center Agents – with Customer Service Expert Myra Golden - Presented by Balto Software

Complimentary Webcast:  Make Every Interaction Better Than Expected! -NICE CXone

Complimentary Webcast: 3 Keys to AI Success in the Contact Center - UJET

TITLE: Access Center Representative I, Boynton Beach, Florida

COMPANY: NYU Langone Medical Center

https://bit.ly/36Rs9po

2020 Changed the Call Center Landscape forever…

Like virtually every industry, the call center community was directly impacted by the COVID-19 pandemic. When offices everywhere were forced to shut their doors and send their employees home call centers followed suit, hopeful that agents had the tools they needed to continue to do their jobs efficiently and effectively. A year later, with thousands of employees still working from home, we are taking a look at the factors that optimize a call center agent’s work from home experience and how to make the pandemic-induced business model a sustainable option going forward.  Download the complimentary Working From Home in the Call Center Industry Guide from CallShaper here: https://www.callshaper.com/work-from-home-guide-cctimes/

Complimentary Best Practices Webcast: Best Practices October – Reduce Agent and Customer Effort - NICE CXone, Verint, Vonage

Job Opening: Corporate Automotive Service BDC Director - Position Filled

Napleton Automotive Group is seeking a Corporate Service BDC Director to join our team at our centralized business development center in Arlington Heights, IL! This individual will oversee the centralized BDC department that supports all of our dealerships. This individual will manage the BDC team that consists of about 40 individuals, and will ensure that our Business Development Center is providing the best possible service to Napleton customers.

Employment Opportunity: Floral Shop Designer & Manager - Fort Worth, Texas - FILLED

Are you looking for a bright future in the floral industry as a designer and manager?

If so, we have a position for you in downtown Fort Worth. Minimum 2 years management experience 

Complimentary Webcast: The Self-Service Translation Struggle and How to Fix It - Language I/O

103,279 SF Call Center for Lease - SOLD!!!

Located within the Sunset Corporate Park Master-Planned Campus in Hillsboro, Oregon and currently occupied by Farmers Insurance Call Center, this flexible state-of-the-art communications center is available Q1/18 - potentially sooner.

• Single-story construction
• Open floor plan with multiple conference facilities and training rooms
• Executive offices, lunch and break rooms
• Outdoor patio
• Fully sprinklered
• OC12 Electronics DTA link via AT&T
• Multiple telecom providers
• Multiple fiber rings
• Multiple T-1’s servicing building
• Electrical 2000 amp 3-phase
• EPS 6000, 300kVa UPS system
• 7.23/1,000 Parking Ratio - Free
• Excellent Hwy 26 access

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