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Classifieds/Events

 

Contact/Call Center Events/Announcements/Classifieds

Are you planning a webcast/webinar, seminar, or the auction of a product designed for the contact center market?

Are you faced with a tight deadline and wish to reach as many contact center professionals with your announcement as quickly as possible?

We invite you to post your announcement today for a nominal fee.

Here is how to send your advertisement:

You may also call our business office at (972) 395-3225 to discuss your advertisement/announcement.


Call Center Times' January 2022 Newsletter - Click Here!

Call Center Buyer's Guide Brochure - 2022 - January Edition - Leading Providers of Call Center Products and Services - A Service of Call Center Times - Click Here!


Complimentary Webcast: Wednesday, January 26th - How Empowering Customers Empowers and Retains Agents - NICE CXone

https://bit.ly/3sYaGEE

Many employees say they’re leaving due to burn out and being unappreciated. They've had time to think about what makes them happy and what they want from a career.  Many are not returning to their original job. In addition, call centers are experiencing challenges with the hybrid environment; adding complexity to managing both onsite and remote employees simultaneously.

The challenge is how to keep agents engaged, empowered, trained and energized.  Helping customers to first help themselves creates a better agent experience by:

-Helping customers at their digital entry point to deflect redundant, tedious calls from agents

-Empowering customers with self-service options to help resolve issues on their own

-Providing agents the tools required to quickly and efficiently solve complex calls

Join this webcast as we cover best practices, discuss what others are doing, and share ideas to help keep your remote workforce happy and engaged.


Complimentary Webcast: Wednesday, February 2nd - How to Provide a Great Customer Experience during the Labor Shortage - Verint and Ventana Research

https://bit.ly/3zmUDRT

As hiring and retaining employees becomes a greater challenge, the gap between your workforce capacity and your customer needs is widening. Join us as Keith Dawson, Vice President & Research Director, Customer Experience at Ventana Research, discusses key strategies to close this gap and continue to provide the experience your customers demand. On this webinar, you’ll learn: 

- How customer experience is a team effort – expanding beyond traditional contact center agents

- How to attract and retain top employees with increased competition among organizations

- How to equip your employees with the tools they need to be engaged and empowered

- How digital-first engagement can offload some work from your agent


Complimentary Webcast: Wednesday, February 16th - Delivering World-Class Multilingual Customer Support: Finding the Right Approach for Your Company - Language I/O

https://bit.ly/3qnsZB9

As customer service leaders head into 2022, they are looking for innovative ways to deliver personalized experiences to a complex, multilingual customer base. On February 16th, we will discuss different approaches to tackling these challenges while keeping costs under control. Some of these considerations include:

-Which types of multilingual translation services, from free to fee-based, are right for your organization

-What multilingual approaches work best for each channel

-Addressing staffing challenges inherent in global expansion

-When to provide secure and compliant communication channels

-How to scale quickly with minimal impact on IT Operations while integrating with your CRM

With 3 out of 4 buyers more likely to purchase from a brand again if after-sales support is offered in their own language (CSA Research), this webcast is a must if you want to support your customers in the language most comfortable to them.


Complimentary Webcast: Thursday, February 24th - Preparing for the Future of Workforce Management - NICE and Calabrio

https://bit.ly/3JXUN70

Workforce Management solutions have been around for over 30 years and digital channels such as chat and email have been around for over 20 years. There is a renewed interest in seeking WFM solutions that solve the WFM challenges of managing “digital channels”. In this session, NICE and Calabrio will discuss the key drivers, the challenges and the solutions.


Employment Opportunity - FILLED

TITLE: Access Center Representative I, Boynton Beach, Florida

COMPANY: NYU Langone Medical Center


2020 Changed the Call Center Landscape forever…

Like virtually every industry, the call center community was directly impacted by the COVID-19 pandemic. When offices everywhere were forced to shut their doors and send their employees home call centers followed suit, hopeful that agents had the tools they needed to continue to do their jobs efficiently and effectively. A year later, with thousands of employees still working from home, we are taking a look at the factors that optimize a call center agent’s work from home experience and how to make the pandemic-induced business model a sustainable option going forward.  Download the complimentary Working From Home in the Call Center Industry Guide from CallShaper here: https://www.callshaper.com/work-from-home-guide-cctimes/


Complimentary Best Practices Webcast: Best Practices, Strategies and Solutions for a Work from Home - Hybrid Customer Service 
The largest Workforce Optimization Virtual Conference that addresses issues that affect you daily - Presented by CrmXchange - https://bit.ly/3ClD9pB

Complimentary Best Practices Webcast: Best Practices October – Reduce Agent and Customer Effort - NICE CXone, Verint, Vonage


Complimentary Webcast: How Can We Cut Costs? What Should Our Goals Be? How Do We Calculate ROI? - Sharpen

Job Opening: Corporate Automotive Service BDC Director - Position Filled

Napleton Automotive Group is seeking a Corporate Service BDC Director to join our team at our centralized business development center in Arlington Heights, IL! This individual will oversee the centralized BDC department that supports all of our dealerships. This individual will manage the BDC team that consists of about 40 individuals, and will ensure that our Business Development Center is providing the best possible service to Napleton customers.


Complimentary Webcast: Automated Quality Management - Easing Work-from-Home Pain -Verint and McGee-Smith Analytics
Complimentary Webcast: Making the Contact Center More Efficient - EvaluAgent
Complimentary Best Practices Webcast:  Best Practices - Seamless Customer Experience: Combining AI, Virtual Agents, and Live Agents - Panelists: NICE, Ujet, and Vonage
Complimentary Analyst Webinar: Analyst Webinar - The Total Economic Impact™ of Verint – with featured guest Forrester

Employment Opportunity: Floral Shop Designer & Manager - Fort Worth, Texas - FILLED

Are you looking for a bright future in the floral industry as a designer and manager?

If so, we have a position for you in downtown Fort Worth. Minimum 2 years management experience 


Complimentary Webcast: Customizing Your Metrics - How to Measure what your Customers are Experiencing - Sharpen
Complimentary Webcast: CX Megatrends to Watch in 2022 - Panelist include: Playvox, Thrio, Verint
Complimentary Webcast: Generational Alphabet Soup - The Recipe to support an Inter-Generational Contact Center - Playvox
Complimentary Roundtable Webcast: Best Practices: The Future of Workforce Optimization Roundtable with Calabrio, NICE, Verint

Complimentary Webcast: The Self-Service Translation Struggle and How to Fix It - Language I/O


103,279 SF Call Center for Lease - SOLD!!!

Located within the Sunset Corporate Park Master-Planned Campus in Hillsboro, Oregon and currently occupied by Farmers Insurance Call Center, this flexible state-of-the-art communications center is available Q1/18 - potentially sooner.

  • Single-story construction
  • Open floor plan with multiple conference facilities and training rooms
  • Executive offices, lunch and break rooms
  • Outdoor patio
  • Fully sprinklered
  • OC12 Electronics DTA link via AT&T
  • Multiple telecom providers
  • Multiple fiber rings
  • Multiple T-1’s servicing building
  • Electrical 2000 amp 3-phase
  • EPS 6000, 300kVa UPS system
  • 7.23/1,000 Parking Ratio - Free
  • Excellent Hwy 26 access

Complimentary Virtual Conference: Training, Coaching and Employee Engagement Virtual Conference 
Complimentary Webcast: How to Manage Call Volume Spikes in Minutes With No Sacrifice to Quality - Shiftsmart

Complimentary Webcast: Sometimes your customers want to help themselves – let them!- NICE inContact

Complimentary Webcast:  - Preparing for the Future of WFM – Demonstrations from Calabrio and NICE

NobelBIZ | Webinars

ON-DEMAND WEBINAR:  Mental Health in Call Centers - How to Nurture and Protect the Mental Health of Agents
Good news! Our exclusive webinar dedicated to Mental Health in Contact Centers is now a free, on-demand resource.
 
Join us for a discussion about one of the most sensitive topic in the industry: The mental health of contact center professionals. We will explore the more subtile causes that can build tension and disrupt your team`s efficiency. But we will also look at how we can prevent such mental breakdowns in the first place
 

Complimentary Webcast: Zero Code Omnichannel Chatbot in 30 minutes with Amazon Connect


Complimentary Webcast: Secure and Efficient Phone Payments - Using virtual assistants alongside live agents for smoother transactions -  Plum Voice


Complimentary Webcast: How to Empower Transformation with AI & Analytics - Verint® Systems


Complimentary Virtual Conference: Sponsored by CrmXchange, SWPP and QATC


Complimentary Webcast: Ensuring Compliance in the New Normal - Verint


Complimentary Webcast: Reimagining the Digital Customer Journey– Presented By: Nuance and Opus Research


Complimentary Webcast: Building Great “What-If” Models and the Resulting Analyses for the CEO – Presented By: Sharpen


Complimentary Webcast: Best Practices and Tools for Work From Home and Hybrid Customer Service - Presented By: CrmXchange, SmartAction and Vonage


Complimentary Webcast: The 5 Categories that Rule Virtual Agents – SmartAction


Webinar: How to Accelerate Contact Center Transformation on AWS to Enhance Customer Satisfaction 


Complimentary Webcast: Lower Costs and Improve CX by Listening to Customer Conversations - Verint


Complimentary Webcast:  Seamless Customer Experience - Combining AI, VA with Live Agents- Featuring Verint and NICE inContact


Complimentary Webcast: How Shellpoint Mortgage Enhances CX Performance with Speech Analytics - CallMiner and Shellpoint Mortgage Servicing


Complimentary Webcast: Setting Performance Goals and Scorecards – Presented By Sharpen


Complimentary Webcast: Best Practices - CX Megatrends to Watch in 2021 - CallMiner and NICE inContact


Complimentary Webcast: Technology Fatigue in the Digital Workplace – Presented By Genesys


Complimentary Webcast: Meet Nuance Mix - Your Key to Faster, Simpler, and Better Conversational AI Development - Nuance


Complimentary Webcast: 5 Digital Customer Service Practices that Reduce Effort and Churn - NICE inContact


 

Complimentary Roundtable Webcast:

Tech Tank Roundtable: Innovations in Workforce Management 2017


Classifieds/Events

Are you planning a webcast/webinar, seminar, or the auction of a product designed for the contact center market?

Are you faced with a tight deadline and wish to reach as many contact center professionals with your announcement as quickly as possible?

We invite you to post your announcement today for a nominal fee.
Here is how to send your advertisement:

You may also call our business office at (972) 395-3225 to discuss your advertisement/announcement.