Classifieds/Events

In today's business world, making outbound calls is an essential part of any telemarketing strategy. However, getting potential customers to answer those calls can be a challenge. One way to increase the likelihood of a successful outbound call program is through the use of local caller ID numbers. When a call comes in from a local number, it is more likely to be answered than if it comes from an unknown or non-local number.

However, simply using local caller ID numbers is not enough. It's important to ensure that those numbers are authentic and not being spoofed. This is where STIR SHAKEN technology comes in...   CLICK HERE! 

https://bit.ly/3Y8ApK1

How do you get to where you want to go? How do you achieve modern customer experience mastery? You identify where you are and what’s possible. Then map your path to success.  30-year customer experience veteran, Edwin Margulies, has the guiding map. He literally wrote the book on achieving CX maturity.

In this webinar, Margulies will provide key takeaways from his book, ”Mastering the Customer Experience”. He will explain the model he uses to help customer experience (CX) professionals understand how transaction volume, complexity, and methods relate to each other. Then, he'll show how these factors connect to five key areas he calls the "Five Compass Points of Success."  You’ll also get a sneak peek of where it all begins — the essential steps Margulies uses in his 8-Step Discovery Process, now part of the Nextiva Center of Excellence.

After this webinar you’ll be able to:

•          Assess how advanced your customer experience is using the Five Compass Points of Success.

•          Use a simple method to sort your customer experience scenarios.

•          Find the CX scenarios that will give the best return on investment (ROI) and are ideal for AI and automation.

•          Imagine your future goals and the key steps to get there.

Product Release: Biometrics and FIDO2 Passkeys Authentication for Call Centers  

CLICK HERE

• Reduce Call Handling Times & Mitigate Fraud Risks
• Evolving Fraud Tactics
• Better Customer Experience Through Efficient Authentication
• Phishing-Resistant MFA
• Authsignal Intergration
• Case Studies: A Testament to Transformation
• Customer-Centric Benefits
• Future-Proofing Call Centers

Complimentary Webcast: Tuesday, September 10th - Making Your Customers Happier - How Businesses Can Balance AI And The Human Touch In Customer Service – NICE

https://bit.ly/4bTLstP

Join NICE’s Caitlyn Penter and Omer Minkara, Vice President & Principal Analyst at Aberdeen Strategy & Research, as they tell businesses what they need to know to make their customers happier and keep them coming back. Learn why customers are excited about AI in CX and how businesses can leverage AI while still maintaining the human touch. You don’t want to miss out on these data-backed customer insights from NICE’s new International Happiness Index. 

Here’s what you will learn:

• What types of customer experience make consumers the happiest
• How much consumers are willing to spend for great service  
• Top benefits of CX AI reported by consumers

Complimentary Webcast: Wednesday, September 18th - Seamless Customer Experience - Combining AI, VA with Live Agents – CrmXchange

https://bit.ly/3V5HMi4

In today's fast-paced and digitally-driven world, providing a seamless customer experience has become crucial for businesses to stay competitive. Customer engagement strategy is the cornerstone of brand strategy. AI, digital, and human engagement must support brand strategy. Despite massive shifts in consumer preferences and the explosive growth of digital engagement channels, when it comes to conversational AI and self-serve customer engagement, many brands admit they are struggling to start down the path of investing in bots and AI.

Complimentary Webcast: Thursday, September 19th - Your Voice Matters - Results from the Workforce Engagement Survey- Sponsored by NICE - Presented by Donna Fluss, President, DMG Consulting and Sheri Greenhaus, Managing Partner, CrmXchange

https://www.crmxchange.com/webcast/wfmsurvey/crmxchangesept2024.asp

Discover how your peers in workforce and customer experience (CX) management are excelling in workforce engagement management. What tools are they currently leveraging? What innovations are on their radar? How do they see these solutions enhancing their organizations? Join Donna Fluss, Principal at DMG Consulting, and Sheri Greenhaus, Managing Partner at CrmXchange, as they dive into the latest research findings and share valuable insights. Don’t miss this opportunity to stay ahead of the curve and optimize your workforce engagement strategies.  Register for this 30 minute session - bring the results to your executive management. Discover how your peers in workforce and customer experience (CX) management are excelling in workforce engagement management. What tools are they currently leveraging? What innovations are on their radar? How do they see these solutions enhancing their organizations? Join Donna Fluss, Principal at DMG Consulting, and Sheri Greenhaus, Managing Partner at CrmXchange, as they dive into the latest research findings and share valuable insights. Don’t miss this opportunity to stay ahead of the curve and optimize your workforce engagement strategies.  Register for this 30 minute session - bring the results to your executive management.

Complimentary Best Practices Webcast: Best Practices – Reduce Agent and Customer Effort- CrmXchange

Complimentary Webcast: From First Interaction to Lasting Impression - Scaling Business Success Through Holistic CX Management -NICE - CLICK HERE!

Employment Opportunity: Floral Shop Designer & Manager - Fort Worth, Texas - FILLED

Are you looking for a bright future in the floral industry as a designer and manager?

If so, we have a position for you in downtown Fort Worth. Minimum 2 years management experience 

Complimentary Webcast: 3 Ways AI and Humans Can Create Better Customer Experience- NICE - CLICK HERE!

Complimentary Webcast - Unlocking Customer Lifetime Value - 5 Strategies for enhancing CX with Listening Insights- NICE

Complimentary Roundtable Webcast: Roundtable - Best Practices in Workforce Optimization – Presented By: CrmXchange, NICE, Verint, WiseOwl

Complimentary Webcast: From Good to Great: Elevate Customer Experience with Workforce Management and Omnichannel Engagement https://bit.ly/3zX88c0
– Presented By: injixo and Freshworks

Complimentary Webcast: Investment Priorities - Balancing Customer Experience, Employee Engagement and Operating Costs https://bit.ly/40X50J6 - Presented By: Verint® Systems

Complimentary Webcast: Does Your Bot Have What It Takes for Impressive CX? How to Build Smart Bots with Enlighten XO – NICE

Complimentary Webcast: Do More with Less in a Turbulent Economy – NICE and DMG Consulting

Complimentary Webcast: Helpful AI – A Better Way for a Better Experience – NICE and Aberdeen

Complimentary Webcast: Insights! Data! Action! The Magic Behind Full-Organization CX Success – Presented By: Verint® Systems

Complimentary Webcast: How to make WFM Work Better – Presented By: NICE

Complimentary Webcast: Closing The Engagement Capacity Gap - Find out What’s Working from Organizations Getting It Right - Verint and Lopez Research

Complimentary Webcast: Preparing for the Future of Workforce Management 2023 - Presented by NICE and Verint

Complimentary Webcast: Fixing Your Contact Center WFM and Workforce Challenges- DMG Consulting and CrmXchange

UNIVERSAL HEADSET FOR GREAT MOBILITY

UC / MS Teams Optimised | Crystal Clear Calls | Noise Cancelling Mic | 

Complimentary Webinar: Learn the 3 “R” De‑escalation Method for Contact Center Agents – with Customer Service Expert Myra Golden - Presented by Balto Software

Complimentary Webcast:  Make Every Interaction Better Than Expected! -NICE CXone

Complimentary Webcast: 3 Keys to AI Success in the Contact Center - UJET

https://bit.ly/36Rs9po

2020 Changed the Call Center Landscape forever…

Like virtually every industry, the call center community was directly impacted by the COVID-19 pandemic. When offices everywhere were forced to shut their doors and send their employees home call centers followed suit, hopeful that agents had the tools they needed to continue to do their jobs efficiently and effectively. A year later, with thousands of employees still working from home, we are taking a look at the factors that optimize a call center agent’s work from home experience and how to make the pandemic-induced business model a sustainable option going forward.  Download the complimentary Working From Home in the Call Center Industry Guide from CallShaper here: https://www.callshaper.com/work-from-home-guide-cctimes/

Complimentary Best Practices Webcast: Best Practices October – Reduce Agent and Customer Effort - NICE CXone, Verint, Vonage

Complimentary Webcast: Automated Quality Management - Easing Work-from-Home Pain -Verint and McGee-Smith Analytics

Complimentary Webcast: Customizing Your Metrics - How to Measure what your Customers are Experiencing - Sharpen

103,279 SF Call Center for Lease - SOLD!!!

Located within the Sunset Corporate Park Master-Planned Campus in Hillsboro, Oregon and currently occupied by Farmers Insurance Call Center, this flexible state-of-the-art communications center is available Q1/18 - potentially sooner.

• Single-story construction
• Open floor plan with multiple conference facilities and training rooms
• Executive offices, lunch and break rooms
• Outdoor patio
• Fully sprinklered
• OC12 Electronics DTA link via AT&T
• Multiple telecom providers
• Multiple fiber rings
• Multiple T-1’s servicing building
• Electrical 2000 amp 3-phase
• EPS 6000, 300kVa UPS system
• 7.23/1,000 Parking Ratio - Free
• Excellent Hwy 26 access

NobelBIZ | Webinars