Contact/Call Center Events/Announcements/Classifieds
Are you planning call centers / call centres webcasts, webinars, seminars, conferences, or have a calling center product / service offering that you would like to advertise / sell?
Are you faced with a tight deadline and wish to reach as many contact center professionals with your announcement as quickly as possible?
We invite you to post your announcement today for a nominal fee.
Contact:
Call Center Times' May 2025 Newsletter - Click Here!
Call Center Buyer's Guide Brochure - May 2025 Edition - Leading Providers of Call Center Products and Services - A Service of Call Center Times - Click Here!
Complimentary Webcast: Wednesday, May 21st – Forecasting with Accuracy: Predicting Labor Demands Effectively - Juanita Coley, CEO and Founder, Solid Rock Consulting
Register for this session https://www.crmxchange.com/webcast/staffingforecasts/crmxchangemay2025.asp
- Forecasting isn’t just about crunching numbers—it’s about predicting the future with confidence. In this session, we’ll explore best practices for forecasting labor demand using historical data, business trends, and external factors. Learn how to balance accuracy and agility, adjust forecasts for changing conditions, and set your organization up for success with proactive workforce planning.
Complimentary Webcast: Turning Turbulence into Triumph - Ways to Empower Your Agents- Verint® Systems and Avaya
https://bit.ly/426W7Qe
Complimentary Webcast: Balancing Bots, Agents, and Customer Needs - WFM Practices for Modern Contact Centers -DMG Consulting and NICE - https://bit.ly/42amzY6
STIR SHAKEN Provider with Local Outbound Caller IDs for Sale
In today's business world, making outbound calls is an essential part of any telemarketing strategy. However, getting potential customers to answer those calls can be a challenge. One way to increase the likelihood of a successful outbound call program is through the use of local caller ID numbers. When a call comes in from a local number, it is more likely to be answered than if it comes from an unknown or non-local number.
However, simply using local caller ID numbers is not enough. It's important to ensure that those numbers are authentic and not being spoofed. This is where STIR SHAKEN technology comes in... CLICK HERE!
Employment Opportunity - FILLED
TITLE: Access Center Representative I, Boynton Beach, Florida
COMPANY: NYU Langone Medical Center
Complimentary Webcast: Thursday, June 5th - Beyond Proof of Concept - How to Adopt AI Agents for Success - Presented By: NICE
https://bit.ly/433f8Do
Many organizations are past the AI proof-of-concept phase and are moving to adopt AI agents in proven use cases that will deliver concrete value to their customer's experience.
- What type of AI agent is right for your business?
- How do you overcome organizational barriers to AI adoption?
- What are the steps need to get the most out of AI agents?
Register now to learn how your organization can turn proven use cases into lasting CX success.
Complimentary Webcast: Tuesday, June 24th - Training, Coaching, Workforce Engagement Roundtable - Featuring NICE and Verint
This roundtable will discuss enhancing workplace dynamics through effective training, coaching, and employee engagement strategies.
Key Takeaways:
-Discover proven methods to boost employee morale and motivation
-Explore training techniques that improve team performance and productivity
-Learn how personalized coaching can drive long-term development
-Uncover strategies to increase employee retention through engagement
-Gain insights on fostering a positive and inclusive workplace culture
Register: https://www.crmxchange.com/roundtable/wfmengagement/crmxchangejune2025.asp
Complimentary Webcast: Wednesday, July 16th – Optimizing Schedules: Creating Efficient and Balanced Work Plans - Juanita Coley, CEO and Founder, Solid Rock Consulting
Register for this session https://www.crmxchange.com/Webcast/optimizeschedules/crmxchangejuly2025.asp
The best workforce plans don’t just meet business needs—they also support employee satisfaction and engagement. This session dives into scheduling optimization techniques that maximize productivity while accommodating employee preferences. Learn how to create flexible schedules, and improve operational efficiency without sacrificing employee experience.
Complimentary Webcast: Wednesday, September 17th – Managing in Real-Time: Enhancing Performance through Intraday Management - Juanita Coley, CEO and Founder, Solid Rock Consulting
Register for this session https://www.crmxchange.com/webcast/realtimewfm/crmxchangesept2025.asp
Even the best forecasts and schedules need real-time adjustments to maintain operational efficiency. In this session, we’ll cover the key components of effective intraday management, from monitoring performance in real-time to making proactive staffing adjustments. Discover how to improve adherence, reduce service disruptions, and ensure your team remains agile in an ever-changing environment.
Complimentary Webcast: Turning Turbulence into Triumph - Ways to Empower Your Agents- Verint® Systems and Avaya
Complimentary Webcast: Balancing Bots, Agents, and Customer Needs - WFM Practices for Modern Contact Centers -
DMG Consulting and NICE
Complimentary Webcasts: How Schedule Complexity and Employee Empowerment Belong to the Same Conversation –
Calabrio
Complimentary Webcast Roundtable: Roundtable - Fundamentals of Customer Service -
Solid Rock Consulting and Cognigy
Complimentary Webcast - Fundamentals of Building a Reliable Workforce Data Foundation -
Juanita Coley, CEO and Founder, Solid Rock Consulting
Complimentary Webcast: Customer Connections That Count - Transforming Service Interactions -
Presented By: NICE
Complimentary Webcast: Tech Insights Roundtable Preparing for the Future of WFM – Presented By: CrmXchange
Complimentary Webcast: From Efficiency to CX Excellence - Servion and Hammer
CLICK HERE
- Reduce Call Handling Times & Mitigate Fraud Risks
- Evolving Fraud Tactics
- Better Customer Experience Through Efficient Authentication
- Phishing-Resistant MFA
- Authsignal Intergration
- Case Studies: A Testament to Transformation
- Customer-Centric Benefits
- Future-Proofing Call Centers
Complimentary Webcast: Your Voice Matters - Results from the Workforce Engagement Survey- Sponsored by NICE - Presented by Donna Fluss, President, DMG Consulting and Sheri Greenhaus, Managing Partner, CrmXchange
Complimentary Webcast: Seamless Customer Experience - Combining AI, VA with Live Agents – CrmXchange
Complimentary Webcast: Making Your Customers Happier - How Businesses Can Balance AI And The Human Touch In Customer Service – NICE - https://bit.ly/4bTLstP
Complimentary Webcast: AI Strategies for Business - How to Get Started and Drive Results – Verint and DMG - https://bit.ly/3Yzt6eG
Complimentary Webcast: Best Practices in Workforce Optimization - CrmXchange - https://bit.ly/4dZw0OZ
Complimentary Webcast: Winning CX Gold - How to Earn a “Perfect 10” on Every Interaction - NICE - https://bit.ly/3KhHbVr
Complimentary Webcast: Revolutionizing Modern Call Centers with Gamification – CallMiner
Complimentary Webcast: Charting a Path to CX Automation in Your Contact Center - Verint® Systems
Complimentary AWS Virtual Conference: AWS Contact Center Day
Complimentary Webcast: Unleashing the Power of CX Automation for Enhanced Customer and Agent Experiences - Verint® Systems
Job Opening: Corporate Automotive Service BDC Director - Position Filled
Napleton Automotive Group is seeking a Corporate Service BDC Director to join our team at our centralized business development center in Arlington Heights, IL! This individual will oversee the centralized BDC department that supports all of our dealerships. This individual will manage the BDC team that consists of about 40 individuals, and will ensure that our Business Development Center is providing the best possible service to Napleton customers.
Complimentary Webcast: Bracing for the Storm - Ensuring Contact Center Resilience in Harsh Weather – Presented By: Hammer and Servion
Complimentary Webcast: - Fueling Success - 6 Ways AI Empowers Agents – Presented By: NICE
Complimentary Webcast: The Dynamic Duo - AI and Humans Amplifying Customer Experiences - NICE
Complimentary Webcast: Preparing for the Future of WFM - CrmXchange
Complimentary Webcast: Navigating the Fast-Paced World of Contact Centers - Discovering the Keys to Exceptional Customer Experiences - Presented by: Verint and Five9
Complimentary Best Practices Webcast: Best Practices – Reduce Agent and Customer Effort- CrmXchange
Complimentary Webcast: Delivering Exceptional Customer Experience with Automated Testing and Monitoring Solutions - Servion - CLICK HERE!
Complimentary Webcast: From First Interaction to Lasting Impression - Scaling Business Success Through Holistic CX Management -NICE - CLICK HERE!
Employment Opportunity: Floral Shop Designer & Manager - Fort Worth, Texas - FILLED
Are you looking for a bright future in the floral industry as a designer and manager?
If so, we have a position for you in downtown Fort Worth. Minimum 2 years management experience
Complimentary Webcast: 3 Ways AI and Humans Can Create Better Customer Experience- NICE - CLICK HERE!
Complimentary Webcast: Biggest Contact Center and Customer Service Challenges and How to Turn them Around -
Presented by NICE and Verint -
CLICK HERE!
Complimentary Webcast: Gamification Unleashed - Engaging Minds, Achieving Goals -
Presented by Liran Meir Frenkel, Senior Product Marketing, NICE - CLICK HERE!
Complimentary Webcast: Seamless Customer Experience - Combining AI, Virtual Agents and Live Agents - NICE, Verint, Waterfield Tech ...
CLICK HERE!
Complimentary Webcast:
Megatrends to Watch for in 2024 and Beyond –
Presented By: CrmXchange, NICE, Verint -
CLICK HERE!
Complimentary Webcast: -
Getting Value from Your Customer Engagement Data - Verint -
CLICK HERE!
Complimentary Webcast - Unlocking Customer Lifetime Value - 5 Strategies for enhancing CX with Listening Insights- NICE
Complimentary Roundtable Webcast: Roundtable - Best Practices in Workforce Optimization – Presented By: CrmXchange, NICE, Verint, WiseOwl
Complimentary Virtual Conference - Training, Coaching, and Employee Engagement Virtual Conference - Transforming Your Workforce in 2023
Complimentary Webcast: From Good to Great: Elevate Customer Experience with Workforce Management and Omnichannel Engagement https://bit.ly/3zX88c0
– Presented By: injixo and Freshworks
Complimentary Webcast: Investment Priorities - Balancing Customer Experience, Employee Engagement and Operating Costs https://bit.ly/40X50J6 - Presented By: Verint® Systems
Complimentary Webcast: Does Your Bot Have What It Takes for Impressive CX? How to Build Smart Bots with Enlighten XO – NICE
Complimentary Webcast: Do More with Less in a Turbulent Economy – NICE and DMG Consulting
Complimentary Webcast: Helpful AI – A Better Way for a Better Experience – NICE and Aberdeen
Complimentary Webcast: Insights! Data! Action! The Magic Behind Full-Organization CX Success – Presented By: Verint® Systems
Complimentary Webcast: How to make WFM Work Better – Presented By: NICE
Complimentary Webcast: Closing The Engagement Capacity Gap - Find out What’s Working from Organizations Getting It Right - Verint and Lopez Research
Complimentary Webcast: Preparing for the Future of Workforce Management 2023 - Presented by NICE and Verint
Complimentary Webcast: Fixing Your Contact Center WFM and Workforce Challenges- DMG Consulting and CrmXchange
Complimentary Webcast: Night Owls and Early Birds - Don't Put Customer Satisfaction on Hold - NICE CXone
UNIVERSAL HEADSET FOR GREAT MOBILITY
UC / MS Teams Optimised | Crystal Clear Calls | Noise Cancelling Mic |
HD Stereo Sound | Rich Bass |
This Savvy 410 business-grade Wideband Dual feature headset with Digital Signal Processing and a Noise-Cancelling microphone for high-quality, crystal-clear sound, allowing you to work, listen to music comfortably for long periods of time!
Optimised for UC Platforms & Microsoft Teams, Lightweight design, especially for Office Professionals, HomeOffice Users & Students. It has an adjustable headband design to fit all head sizes, a flexible mic boom to suit your preferences, and a soft & high-quality ear cushion with antibacterial properties to enhance all-day wearing comfort.
LT-410DU Direct USB | LT-410DJU (3.5mm + USB)
Complimentary Best Practice Roundtable Webcast: Best Practice Roundtable - Reduce Agent and Customer Effort - CrmXchange
Complimentary Webcast: Stay One Step Ahead and Find Out What’s Next in CX - NICE CXone
Complimentary Webcast: How to Create a Winning Business Case for your CX Strategy and Drive Critical ROI - Verint
Complimentary Webcast:
Contact Centers' Biggest Challenges and How to Turn Them Around - Featuring Veirnt, UiPath, RingCentral
Complimentary Webcast: Top 5 Tricks - Digital CX That’s One step Ahead of Your Customer - NICE CXone
Complimentary Webcast: Supercharge your Quality Program with Real-Time Coaching – Verint
Complimentary Best Practices Roundtable Webcast: Best Practices Roundtable – Seamless Customer Experience - Combining AI, VA with Live Agents- NICE, Verint
Complimentary Webcast: Unlock New Ways of Analyzing CX Data with AI - NICE
Complimentary Webinar: Learn the 3 “R” De‑escalation Method for Contact Center Agents – with Customer Service Expert Myra Golden - Presented by Balto Software
Complimentary Webcast: Customer Service and CX Megatrends for 2023- Verint, NICE, UJET
Complimentary Webcast: Make Every Interaction Better Than Expected! -NICE CXone
Complimentary Webcast: 3 Keys to AI Success in the Contact Center - UJET
Complimentary Webcast: 4 Ways to Fight Customer Service Inflation - UiPath- UIPA
Complimentary Webcast: The 3 Foundations of a Successful Digital-First Channel Investment Strategy - Verint Systems
Complimentary Interactive Webinar: How to Mitigate the Risk of Defects and Failures in your CX - Cyara
Complimentary Virtual Conference: Training, Coaching and Employee Engagement – CrmXchange and QATC
https://bit.ly/36Rs9po
Complimentary Webcast: How to Address Customer and Agent Engagement in 2022 and Beyond - Verint and Ventana Research
Complimentary Webcast: 10 KPIs You Need To Measure to Prevent Agents from Leaving - NICE CXone
Complimentary Webcast: The State of Workforce Dynamics, a Fireside Chat with Verint and Maribel Lopez of Lopez Research
Complimentary Webcast: 3 Ways to Make your Contact Center the Employer of Choice – NICE
Complimentary Webcast: Contact Centers - From Attrition to Retention - NICE
Complimentary Webcast: Preparing for the Future of Workforce Management - NICE and Calabrio
Complimentary Webcast: Delivering World-Class Multilingual Customer Support: Finding the Right Approach for Your Company - Language I/O
Complimentary Webcast: How to Provide a Great Customer Experience during the Labor Shortage - Verint and Ventana Research
Complimentary Webcast: How Empowering Customers Empowers and Retains Agents - NICE CXone
2020 Changed the Call Center Landscape forever…
Like virtually every industry, the call center community was directly impacted by the COVID-19 pandemic. When offices everywhere were forced to shut their doors and send their employees home call centers followed suit, hopeful that agents had the tools they needed to continue to do their jobs efficiently and effectively. A year later, with thousands of employees still working from home, we are taking a look at the factors that optimize a call center agent’s work from home experience and how to make the pandemic-induced business model a sustainable option going forward. Download the complimentary Working From Home in the Call Center Industry Guide from CallShaper here: https://www.callshaper.com/work-from-home-guide-cctimes/
Complimentary Best Practices Webcast: Best Practices, Strategies and Solutions for a Work from Home - Hybrid Customer Service
The largest Workforce Optimization Virtual Conference that addresses issues that affect you daily - Presented by CrmXchange - https://bit.ly/3ClD9pB
Complimentary Best Practices Webcast: Best Practices October – Reduce Agent and Customer Effort - NICE CXone, Verint, Vonage
Complimentary Webcast: How Can We Cut Costs? What Should Our Goals Be? How Do We Calculate ROI? - Sharpen
Complimentary Webcast: Automated Quality Management - Easing Work-from-Home Pain -Verint and McGee-Smith Analytics
Complimentary Webcast: Making the Contact Center More Efficient - EvaluAgent
Complimentary Best Practices Webcast: Best Practices - Seamless Customer Experience: Combining AI, Virtual Agents, and Live Agents - Panelists: NICE, Ujet, and Vonage
Complimentary Analyst Webinar: Analyst Webinar - The Total Economic Impact™ of Verint – with featured guest Forrester
Complimentary Webcast: Customizing Your Metrics - How to Measure what your Customers are Experiencing - Sharpen
103,279 SF Call Center for Lease - SOLD!!!
Located within the Sunset Corporate Park Master-Planned Campus in Hillsboro, Oregon and currently occupied by Farmers Insurance Call Center, this flexible state-of-the-art communications center is available Q1/18 - potentially sooner.
- Single-story construction
- Open floor plan with multiple conference facilities and training rooms
- Executive offices, lunch and break rooms
- Outdoor patio
- Fully sprinklered
- OC12 Electronics DTA link via AT&T
- Multiple telecom providers
- Multiple fiber rings
- Multiple T-1’s servicing building
- Electrical 2000 amp 3-phase
- EPS 6000, 300kVa UPS system
- 7.23/1,000 Parking Ratio - Free
- Excellent Hwy 26 access
Complimentary Virtual Conference: Training, Coaching and Employee Engagement Virtual Conference
NobelBIZ | Webinars
ON-DEMAND WEBINAR: Mental Health in Call Centers - How to Nurture and Protect the Mental Health of Agents
Good news! Our exclusive webinar dedicated to Mental Health in Contact Centers is now a free, on-demand resource.
Join us for a discussion about one of the most sensitive topic in the industry: The mental health of contact center professionals. We will explore the more subtile causes that can build tension and disrupt your team`s efficiency. But we will also look at how we can prevent such mental breakdowns in the first place
Complimentary Webcast: Zero Code Omnichannel Chatbot in 30 minutes with Amazon Connect
Complimentary Webcast: Secure and Efficient Phone Payments - Using virtual assistants alongside live agents for smoother transactions - Plum Voice
Complimentary Webcast: Building Great “What-If” Models and the Resulting Analyses for the CEO – Presented By: Sharpen
Complimentary Webcast: Best Practices and Tools for Work From Home and Hybrid Customer Service - Presented By: CrmXchange, SmartAction and Vonage
Complimentary Webcast: How Shellpoint Mortgage Enhances CX Performance with Speech Analytics - CallMiner and Shellpoint Mortgage Servicing
Complimentary Webcast: Setting Performance Goals and Scorecards – Presented By Sharpen
Complimentary Webcast: Best Practices - CX Megatrends to Watch in 2021 - CallMiner and NICE inContact
Complimentary Webcast: Technology Fatigue in the Digital Workplace – Presented By Genesys
Complimentary Webcast: Meet Nuance Mix - Your Key to Faster, Simpler, and Better Conversational AI Development - Nuance
Complimentary Webcast: 5 Digital Customer Service Practices that Reduce Effort and Churn - NICE inContact
Complimentary Roundtable Webcast:
Tech Tank Roundtable: Innovations in Workforce Management 2017