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Customer Support:   (972) 395-3225

Classifieds/Events

Contact/Call Center Events/Announcements/Classifieds

Are you planning a webcast/webinar, seminar, or the auction of a product designed for the contact center market?

Are you faced with a tight deadline and wish to reach as many contact center professionals with your announcement as quickly as possible?

We invite you to post your announcement today for a nominal fee.

Here is how to send your advertisement:

You may also call our business office at (972) 395-3225 to discuss your advertisement/announcement.


Complimentary Webcast: Tuesday, February 11th - Preparing for the Future of WFM - NICE and Verint

Without the right tools in place to meet the staffing demands of increasingly complex contact center environments, managers struggle to reach their objectives. Discover and experience emerging solutions to help improve service levels while keeping costs in check.

http://bit.ly/360DJc8


Call Center Buyer's Guide Brochure - 2020 - January Edition - Leading Providers of Call Center Products and Services - A Service of Call Center Times


Complimentary Webcast: Thursday, February 20th - 1:00pm Eastern - The Beginner's Guide To Analytics - Presented by Calabrio

Join this live webinar to learn the basics of analytics and why it’s a trending topic in today’s contact centers. We tackle topics such as:  

-- The differences between speech, text and desktop analytics

-- What the acronyms mean: Details on different technologies such as LVCSR, Phonetics and STT

-- The top 10 Analytics business use cases

At the end of the session, you'll understand how analytics can improve your bottom line.

http://bit.ly/2GbwGC0


Complimentary Webcast: Thursday, March 12 - 1:00pm Eastern - Unlock Customer-Centric Intelligence  - Prsented by Calabrio

Calabrio Analytics empowers you to unlock the goldmine of customer insights pouring into your contact center.

Join us live to discover the latest Calabrio ONE features in analytics, including: 

--Embedded analytics – gain access to the insights you need without leaving your everyday workflows

--Unified, self-service dashboards – compelling and personalized insights within dashboards that can double as your homepages

--Enterprise KPIs – out-of-the box performance management tools

--Speech-to-text enhancements – see increased accuracy and speed in transcription

http://bit.ly/37dqoOe



Complimentary Webcast: Can We Just Talk? - What You Really Need to Know About Contact Center Stuff but Were Afraid to Ask – CrmXchange - http://bit.ly/2ZrHuoL


Complimentary Webcast: That Was Easy - 5 Ways to Simplify Your Workforce Management - Verint


Complimentary Webcast:  Smooth Customer Journey – Predictions for 2020 and Beyond - RingCentral and NICE Nexidia


Complimentary Webcast:  – Predictive Behavioral Routing Demonstration - How Does it Work? What Can it Do? - Presented By: NICE Nexidia


Complimentary Live Demonstrations Webcast - Customer Delight - Live Demonstrations of Breakthrough Innovations  - Presented By: CRMXchange


Complimentary Webcast: Workforce Planning in a Digital World - Genesys


Complimentary Webcast:   Attended Robots Improve Productivity and Agent Engagement - NICE and DMG Consulting, LLC


Complimentary Best Practices Panel Webcast: Best Practices Panel– Seamless Customer Experience - Combining AI, VA with Live Agents - NICE inContact and Verint
Complimentary Webcast:  How Intelligent Routing Can Deliver the Business Results - Presented by NICE Nexidia

Complimentary Webcast:  Long and Short Term Forecasts and Weekly to Interval Staffing Requirements– Presented By: Genesys


Complimentary Webcast Best Practices Discussion: Best Practices Discussion – How to Deliver an Effortless Customer Experience– Presented By: CRMXchange

Complimentary Webcast Case Study:  Case Study - Building New Roads to Greater Productivity and Efficiency With QA and Analytics– Presented By: CallFinder


Complimentary Webcast:  Workforce Optimization 2.0 - How Innovation is Shaping the Next Generation of Contact Center Agents– Presented By: Talkdesk


Complimentary Webcast:  Speech Analytics - Insights, Guidance and IVR Innovation– Presented By: Gridspace


Complimentary Best Practices Webcast: Best Practices for Workforce Management– Discussed by Calabrio, Verint, NICE


Job Opening: Corporate Automotive Service BDC Director - Position Filled

Napleton Automotive Group is seeking a Corporate Service BDC Director to join our team at our centralized business development center in Arlington Heights, IL! This individual will oversee the centralized BDC department that supports all of our dealerships. This individual will manage the BDC team that consists of about 40 individuals, and will ensure that our Business Development Center is providing the best possible service to Napleton customers.

Click Here for Details!


Complimentary Webcast: AI and RPA - Transforming Customer Service - Tech Tank - Jacada and NICE

Located within the Sunset Corporate Park Master-Planned Campus in Hillsboro, Oregon and currently occupied by Farmers Insurance Call Center, this flexible state-of-the-art communications center is available Q1/18 - potentially sooner.

  • Single-story construction
  • Open floor plan with multiple conference facilities and training rooms
  • Executive offices, lunch and break rooms
  • Outdoor patio
  • Fully sprinklered
  • OC12 Electronics DTA link via AT&T
  • Multiple telecom providers
  • Multiple fiber rings
  • Multiple T-1’s servicing building
  • Electrical 2000 amp 3-phase
  • EPS 6000, 300kVa UPS system
  • 7.23/1,000 Parking Ratio - Free
  • Excellent Hwy 26 access

Contact: David C. Squire, SIOR
503.972.5505 - dsquire@ngkf.com

Classifieds/Events

Are you planning a webcast/webinar, seminar, or the auction of a product designed for the contact center market?

Are you faced with a tight deadline and wish to reach as many contact center professionals with your announcement as quickly as possible?

We invite you to post your announcement today for a nominal fee.
Here is how to send your advertisement:

You may also call our business office at (972) 395-3225 to discuss your advertisement/announcement.