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Customer Support:   (972) 395-3225



Contact/Call Center Events/Announcements/Classifieds

Are you planning a webcast/webinar, seminar, or the auction of a product designed for the contact center market?

Are you faced with a tight deadline and wish to reach as many contact center professionals with your announcement as quickly as possible?

We invite you to post your announcement today for a nominal fee.

Here is how to send your advertisement:

You may also call our business office at (972) 395-3225 to discuss your advertisement/announcement.

2020 Changed the Call Center Landscape forever…

Like virtually every industry, the call center community was directly impacted by the COVID-19 pandemic. When offices everywhere were forced to shut their doors and send their employees home call centers followed suit, hopeful that agents had the tools they needed to continue to do their jobs efficiently and effectively. A year later, with thousands of employees still working from home, we are taking a look at the factors that optimize a call center agent’s work from home experience and how to make the pandemic-induced business model a sustainable option going forward.  Download the complimentary Working From Home in the Call Center Industry Guide from CallShaper here:

Call Center Times' October 2021 Newsletter - Click Here!

Call Center Buyer's Guide Brochure - 2021 - October Edition - Leading Providers of Call Center Products and Services - A Service of Call Center Times - Click Here!

Complimentary Best Practices Webcast: Thursday, October 21st - Best Practices October – Reduce Agent and Customer Effort - NICE CXone, Verint, Vonage

Customer effort reduction, along with customer effort score is a longstanding objective of many organizations. One important part of effort reduction and improving your customer effort score is about the interactions and relationships your customers have with your agents. This panel will discuss how making it easier for your agents results in happier customers.

Complimentary Webcast: How Can We Cut Costs? What Should Our Goals Be? How Do We Calculate ROI? - Sharpen
Complimentary Webcast: Automated Quality Management - Easing Work-from-Home Pain -Verint and McGee-Smith Analytics
Complimentary Webcast: Making the Contact Center More Efficient - EvaluAgent
Complimentary Best Practices Webcast:  Best Practices - Seamless Customer Experience: Combining AI, Virtual Agents, and Live Agents - Panelists: NICE, Ujet, and Vonage
Complimentary Analyst Webinar: Analyst Webinar - The Total Economic Impact™ of Verint – with featured guest Forrester
Complimentary Webcast: Customizing Your Metrics - How to Measure what your Customers are Experiencing - Sharpen
Complimentary Webcast: CX Megatrends to Watch in 2022 - Panelist include: Playvox, Thrio, Verint
Complimentary Webcast: Generational Alphabet Soup - The Recipe to support an Inter-Generational Contact Center - Playvox
Complimentary Roundtable Webcast: Best Practices: The Future of Workforce Optimization Roundtable with Calabrio, NICE, Verint

Complimentary Webcast: The Self-Service Translation Struggle and How to Fix It - Language I/O

Complimentary Virtual Conference: Training, Coaching and Employee Engagement Virtual Conference 
Complimentary Webcast: How to Manage Call Volume Spikes in Minutes With No Sacrifice to Quality - Shiftsmart

Complimentary Webcast: Sometimes your customers want to help themselves – let them!- NICE inContact

Complimentary Webcast:  - Preparing for the Future of WFM – Demonstrations from Calabrio and NICE

NobelBIZ | Webinars

ON-DEMAND WEBINAR:  Mental Health in Call Centers - How to Nurture and Protect the Mental Health of Agents
Good news! Our exclusive webinar dedicated to Mental Health in Contact Centers is now a free, on-demand resource.
Join us for a discussion about one of the most sensitive topic in the industry: The mental health of contact center professionals. We will explore the more subtile causes that can build tension and disrupt your team`s efficiency. But we will also look at how we can prevent such mental breakdowns in the first place

Complimentary Webcast: Zero Code Omnichannel Chatbot in 30 minutes with Amazon Connect

Complimentary Webcast: Secure and Efficient Phone Payments - Using virtual assistants alongside live agents for smoother transactions -  Plum Voice

Employment Opportunity - FILLED

TITLE: Access Center Representative I, Boynton Beach, Florida

COMPANY: NYU Langone Medical Center

Employment Opportunity: Floral Shop Designer & Manager - Fort Worth, Texas - FILLED

Are you looking for a bright future in the floral industry as a designer and manager?

If so, we have a position for you in downtown Fort Worth. Minimum 2 years management experience 

Complimentary Webcast: How to Empower Transformation with AI & Analytics - Verint® Systems

Complimentary Virtual Conference: Sponsored by CrmXchange, SWPP and QATC

Complimentary Webcast: Ensuring Compliance in the New Normal - Verint

Complimentary Webcast: Reimagining the Digital Customer Journey– Presented By: Nuance and Opus Research

Complimentary Webcast: Building Great “What-If” Models and the Resulting Analyses for the CEO – Presented By: Sharpen

Complimentary Webcast: Best Practices and Tools for Work From Home and Hybrid Customer Service - Presented By: CrmXchange, SmartAction and Vonage

Complimentary Webcast: The 5 Categories that Rule Virtual Agents – SmartAction

Webinar: How to Accelerate Contact Center Transformation on AWS to Enhance Customer Satisfaction 

Complimentary Webcast: Lower Costs and Improve CX by Listening to Customer Conversations - Verint

Complimentary Webcast:  Seamless Customer Experience - Combining AI, VA with Live Agents- Featuring Verint and NICE inContact

Complimentary Webcast: How Shellpoint Mortgage Enhances CX Performance with Speech Analytics - CallMiner and Shellpoint Mortgage Servicing

Complimentary Webcast: Setting Performance Goals and Scorecards – Presented By Sharpen

Complimentary Webcast: Best Practices - CX Megatrends to Watch in 2021 - CallMiner and NICE inContact

Complimentary Webcast: Technology Fatigue in the Digital Workplace – Presented By Genesys

Complimentary Webcast: Meet Nuance Mix - Your Key to Faster, Simpler, and Better Conversational AI Development - Nuance

Complimentary Webcast: 5 Digital Customer Service Practices that Reduce Effort and Churn - NICE inContact

Complimentary Webcast: How Your Contact Center Can Meet Customer Service Demands During COVID-19 Presented by Fonolo

Complimentary Virtual Conference: Techniques for Training, Coaching and Employee Engagement Virtual Conference – Produced by CrmXchange and The Quality Assurance and Training Connection

Complimentary Webcast: Ensuring Business Continuity and Success in Remote Contact Center Model - Panel Discussion with NICE inContact

Complimentary Webcast: Best Forecasting Methods in the 21st Century– Presented By Genesys

Complimentary Webcast:  Mobile Support Integration for a Better Customer Experience - UJET

Complimentary Webcast: Keep Your Remote Call Center Agents Engaged and Productive with Intelligent Attended Automation - NICE

Complimentary Webcasts:  Cocktails and Contact Centers – Two Live 30 Minute Chats  - CRMXchange

Complimentary Webcast: Learn How to be Great - Helping Agents, Supervisors, and Execs Perform – Presented By: Sharpen

Complimentary Webcast: Managing Contact Centers Through The Pandemic - CallMiner

Complimentary Webcast: Unlock Customer-Centric Intelligence  - Presented by Calabrio

Complimentary Webcast: Attributes of Solid Contact Center Performance Metrics - and Attributes of Poor Ones  - Presented by Sharpen

Complimentary Webcast: CrmXchange Presents CX Jeopardy - Played by Audience Members - Commentary from 8x8, Edify, Vonage, Cogito, DMG Consulting LLC

Complimentary Webcast: The Beginner's Guide To Analytics - Presented by Calabrio

Complimentary Webcast: Preparing for the Future of WFM - NICE and Verint

Complimentary Webcast: Can We Just Talk? - What You Really Need to Know About Contact Center Stuff but Were Afraid to Ask – CrmXchange -

Complimentary Webcast: That Was Easy - 5 Ways to Simplify Your Workforce Management - Verint

Complimentary Webcast:  Smooth Customer Journey – Predictions for 2020 and Beyond - RingCentral and NICE Nexidia

Complimentary Webcast:  – Predictive Behavioral Routing Demonstration - How Does it Work? What Can it Do? - Presented By: NICE Nexidia

Complimentary Live Demonstrations Webcast - Customer Delight - Live Demonstrations of Breakthrough Innovations  - Presented By: CRMXchange

Complimentary Webcast: Workforce Planning in a Digital World - Genesys

Complimentary Webcast:   Attended Robots Improve Productivity and Agent Engagement - NICE and DMG Consulting, LLC

Complimentary Best Practices Panel Webcast: Best Practices Panel– Seamless Customer Experience - Combining AI, VA with Live Agents - NICE inContact and Verint
Complimentary Webcast:  How Intelligent Routing Can Deliver the Business Results - Presented by NICE Nexidia

Complimentary Webcast:  Long and Short Term Forecasts and Weekly to Interval Staffing Requirements– Presented By: Genesys

Complimentary Webcast Best Practices Discussion: Best Practices Discussion – How to Deliver an Effortless Customer Experience– Presented By: CRMXchange

Complimentary Webcast Case Study:  Case Study - Building New Roads to Greater Productivity and Efficiency With QA and Analytics– Presented By: CallFinder

Complimentary Webcast:  Workforce Optimization 2.0 - How Innovation is Shaping the Next Generation of Contact Center Agents– Presented By: Talkdesk

Complimentary Webcast:  Speech Analytics - Insights, Guidance and IVR Innovation– Presented By: Gridspace

Complimentary Best Practices Webcast: Best Practices for Workforce Management– Discussed by Calabrio, Verint, NICE

Job Opening: Corporate Automotive Service BDC Director - Position Filled

Napleton Automotive Group is seeking a Corporate Service BDC Director to join our team at our centralized business development center in Arlington Heights, IL! This individual will oversee the centralized BDC department that supports all of our dealerships. This individual will manage the BDC team that consists of about 40 individuals, and will ensure that our Business Development Center is providing the best possible service to Napleton customers.

Click Here for Details!

Complimentary Webcast: AI and RPA - Transforming Customer Service - Tech Tank - Jacada and NICE

Located within the Sunset Corporate Park Master-Planned Campus in Hillsboro, Oregon and currently occupied by Farmers Insurance Call Center, this flexible state-of-the-art communications center is available Q1/18 - potentially sooner.

  • Single-story construction
  • Open floor plan with multiple conference facilities and training rooms
  • Executive offices, lunch and break rooms
  • Outdoor patio
  • Fully sprinklered
  • OC12 Electronics DTA link via AT&T
  • Multiple telecom providers
  • Multiple fiber rings
  • Multiple T-1’s servicing building
  • Electrical 2000 amp 3-phase
  • EPS 6000, 300kVa UPS system
  • 7.23/1,000 Parking Ratio - Free
  • Excellent Hwy 26 access

Contact: David C. Squire, SIOR
503.972.5505 -


Are you planning a webcast/webinar, seminar, or the auction of a product designed for the contact center market?

Are you faced with a tight deadline and wish to reach as many contact center professionals with your announcement as quickly as possible?

We invite you to post your announcement today for a nominal fee.
Here is how to send your advertisement:

You may also call our business office at (972) 395-3225 to discuss your advertisement/announcement.