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Contact/Call Center Events/Announcements/Classifieds

Are you planning a webcast/webinar, seminar, or the auction of a product designed for the contact center market?

Are you faced with a tight deadline and wish to reach as many contact center professionals with your announcement as quickly as possible?

We invite you to post your announcement today for a nominal fee.

Here is how to send your advertisement:

You may also call our business office at (972) 395-3225 to discuss your advertisement/announcement.


Call Center Times' February 2023 Newsletter - Click Here!

Call Center Buyer's Guide Brochure - 2023 - February  Edition - Leading Providers of Call Center Products and Services - A Service of Call Center Times - Click Here!


Complimentary Webcast: Tuesday, February 21st - Preparing for the Future of Workforce Management 2023 - Presented by NICE and Verint

Without the right tools in place to meet the staffing demands of increasingly complex contact center environments, managers struggle to reach their objectives. While WFM and WFO solutions have been around for over 30 years, there is a renewed interest in seeking WFM solutions that solve new scheduling challenges for phone, chat, and back-office agents.

Join NICE and Verint as they discuss the newest approaches. https://bit.ly/3vxczrV


Complimentary Webcast: Thursday, March 23rd – How to make WFM Work Better
– Presented By: NICE

Register Now: https://bit.ly/3Y5O0hQ

WFM is viewed as a necessary evil, but there are ways to make it more helpful. Join Andrea Matsuda of NICE and Donna Fluss of DMG Consulting, as they tackle the top issues WFM below, so you can make it work better for your contact center. 

  • The changing role and contributions of WFM in 21st-century contact centers
  • What needs to change to deliver better and more accurate forecasts and schedules
  • How can WFM solutions handle asynchronous, digital and long interactions
  • The role of intraday management in re-allocating staff in real-time

Complimentary Webcast: Fixing Your Contact Center WFM and Workforce Challenges- DMG Consulting and CrmXchange


Complimentary Webcast: Night Owls and Early Birds - Don't Put Customer Satisfaction on Hold - NICE CXone

UNIVERSAL HEADSET FOR GREAT MOBILITY

UC / MS Teams Optimised | Crystal Clear Calls | Noise Cancelling Mic | 

HD Stereo Sound | Rich Bass |
­
This Savvy 410 business-grade Wideband Dual feature headset with Digital Signal Processing and a Noise-Cancelling microphone for high-quality, crystal-clear sound, allowing you to work, listen to music comfortably for long periods of time!
 
Optimised for UC Platforms & Microsoft Teams, Lightweight design, especially for Office Professionals, HomeOffice Users & Students. It has an adjustable headband design to fit all head sizes, a flexible mic boom to suit your preferences, and a soft & high-quality ear cushion with antibacterial properties to enhance all-day wearing comfort.
 
                   LT-410DU Direct USB | LT-410DJU (3.5mm + USB)

Complimentary Best Practice Roundtable Webcast: Best Practice Roundtable - Reduce Agent and Customer Effort - CrmXchange
Complimentary Webcast: Stay One Step Ahead and Find Out What’s Next in CX - NICE CXone
Complimentary Webcast: How to Create a Winning Business Case for your CX Strategy and Drive Critical ROI - Verint
Complimentary Webcast: Contact Centers' Biggest Challenges and How to Turn Them Around - Featuring Veirnt, UiPath, RingCentral
Complimentary Webcast: Top 5 Tricks - Digital CX That’s One step Ahead of Your Customer - NICE CXone
Complimentary Webcast: Supercharge your Quality Program with Real-Time Coaching – Verint
Complimentary Best Practices Roundtable Webcast: Best Practices Roundtable – Seamless Customer Experience - Combining AI, VA with Live Agents- NICE, Verint
Complimentary Webcast: Unlock New Ways of Analyzing CX Data with AI - NICE

Complimentary Webinar: Learn the 3 “R” De‑escalation Method for Contact Center Agents – with Customer Service Expert Myra Golden - Presented by Balto Software


Complimentary Webcast: Customer Service and CX Megatrends for 2023- Verint, NICE, UJET

Complimentary Webcast:  Make Every Interaction Better Than Expected! -NICE CXone


Complimentary Webcast: 3 Keys to AI Success in the Contact Center - UJET


Employment Opportunity - FILLED

TITLE: Access Center Representative I, Boynton Beach, Florida

COMPANY: NYU Langone Medical Center


Complimentary Best Practice Roundtable Webcast: Best Practice Roundtable - The Future of Workforce Optimization - CrmXchange
Complimentary Webcast: 4 Ways to Fight Customer Service Inflation - UiPath- UIPA
Complimentary Webcast: The 3 Foundations of a Successful Digital-First Channel Investment Strategy - Verint Systems
Complimentary Interactive Webinar: How to Mitigate the Risk of Defects and Failures in your CX - Cyara
Complimentary Virtual Conference: Training, Coaching and Employee Engagement – CrmXchange and QATC

https://bit.ly/36Rs9po


Complimentary Webcast: How to Address Customer and Agent Engagement in 2022 and Beyond - Verint and Ventana Research
Complimentary Webcast: 10 KPIs You Need To Measure to Prevent Agents from Leaving - NICE CXone
Complimentary Webcast: The State of Workforce Dynamics, a Fireside Chat with Verint and Maribel Lopez of Lopez Research
Complimentary Webcast: 3 Ways to Make your Contact Center the Employer of Choice – NICE
Complimentary Webcast: Contact Centers - From Attrition to Retention - NICE
Complimentary Webcast: Preparing for the Future of Workforce Management - NICE and Calabrio
Complimentary Webcast: Delivering World-Class Multilingual Customer Support: Finding the Right Approach for Your Company - Language I/O
Complimentary Webcast: How to Provide a Great Customer Experience during the Labor Shortage - Verint and Ventana Research
Complimentary Webcast: How Empowering Customers Empowers and Retains Agents - NICE CXone

2020 Changed the Call Center Landscape forever…

Like virtually every industry, the call center community was directly impacted by the COVID-19 pandemic. When offices everywhere were forced to shut their doors and send their employees home call centers followed suit, hopeful that agents had the tools they needed to continue to do their jobs efficiently and effectively. A year later, with thousands of employees still working from home, we are taking a look at the factors that optimize a call center agent’s work from home experience and how to make the pandemic-induced business model a sustainable option going forward.  Download the complimentary Working From Home in the Call Center Industry Guide from CallShaper here: https://www.callshaper.com/work-from-home-guide-cctimes/


Complimentary Best Practices Webcast: Best Practices, Strategies and Solutions for a Work from Home - Hybrid Customer Service 
The largest Workforce Optimization Virtual Conference that addresses issues that affect you daily - Presented by CrmXchange - https://bit.ly/3ClD9pB

Complimentary Best Practices Webcast: Best Practices October – Reduce Agent and Customer Effort - NICE CXone, Verint, Vonage


Complimentary Webcast: How Can We Cut Costs? What Should Our Goals Be? How Do We Calculate ROI? - Sharpen

Job Opening: Corporate Automotive Service BDC Director - Position Filled

Napleton Automotive Group is seeking a Corporate Service BDC Director to join our team at our centralized business development center in Arlington Heights, IL! This individual will oversee the centralized BDC department that supports all of our dealerships. This individual will manage the BDC team that consists of about 40 individuals, and will ensure that our Business Development Center is providing the best possible service to Napleton customers.


Complimentary Webcast: Automated Quality Management - Easing Work-from-Home Pain -Verint and McGee-Smith Analytics
Complimentary Webcast: Making the Contact Center More Efficient - EvaluAgent
Complimentary Best Practices Webcast:  Best Practices - Seamless Customer Experience: Combining AI, Virtual Agents, and Live Agents - Panelists: NICE, Ujet, and Vonage
Complimentary Analyst Webinar: Analyst Webinar - The Total Economic Impact™ of Verint – with featured guest Forrester

Employment Opportunity: Floral Shop Designer & Manager - Fort Worth, Texas - FILLED

Are you looking for a bright future in the floral industry as a designer and manager?

If so, we have a position for you in downtown Fort Worth. Minimum 2 years management experience 


Complimentary Webcast: Customizing Your Metrics - How to Measure what your Customers are Experiencing - Sharpen
Complimentary Webcast: CX Megatrends to Watch in 2022 - Panelist include: Playvox, Thrio, Verint
Complimentary Webcast: Generational Alphabet Soup - The Recipe to support an Inter-Generational Contact Center - Playvox
Complimentary Roundtable Webcast: Best Practices: The Future of Workforce Optimization Roundtable with Calabrio, NICE, Verint

Complimentary Webcast: The Self-Service Translation Struggle and How to Fix It - Language I/O


103,279 SF Call Center for Lease - SOLD!!!

Located within the Sunset Corporate Park Master-Planned Campus in Hillsboro, Oregon and currently occupied by Farmers Insurance Call Center, this flexible state-of-the-art communications center is available Q1/18 - potentially sooner.

  • Single-story construction
  • Open floor plan with multiple conference facilities and training rooms
  • Executive offices, lunch and break rooms
  • Outdoor patio
  • Fully sprinklered
  • OC12 Electronics DTA link via AT&T
  • Multiple telecom providers
  • Multiple fiber rings
  • Multiple T-1’s servicing building
  • Electrical 2000 amp 3-phase
  • EPS 6000, 300kVa UPS system
  • 7.23/1,000 Parking Ratio - Free
  • Excellent Hwy 26 access

Complimentary Virtual Conference: Training, Coaching and Employee Engagement Virtual Conference 
Complimentary Webcast: How to Manage Call Volume Spikes in Minutes With No Sacrifice to Quality - Shiftsmart

Complimentary Webcast: Sometimes your customers want to help themselves – let them!- NICE inContact

Complimentary Webcast:  - Preparing for the Future of WFM – Demonstrations from Calabrio and NICE

NobelBIZ | Webinars

ON-DEMAND WEBINAR:  Mental Health in Call Centers - How to Nurture and Protect the Mental Health of Agents
Good news! Our exclusive webinar dedicated to Mental Health in Contact Centers is now a free, on-demand resource.
 
Join us for a discussion about one of the most sensitive topic in the industry: The mental health of contact center professionals. We will explore the more subtile causes that can build tension and disrupt your team`s efficiency. But we will also look at how we can prevent such mental breakdowns in the first place
 

Complimentary Webcast: Zero Code Omnichannel Chatbot in 30 minutes with Amazon Connect


Complimentary Webcast: Secure and Efficient Phone Payments - Using virtual assistants alongside live agents for smoother transactions -  Plum Voice


Complimentary Webcast: How to Empower Transformation with AI & Analytics - Verint® Systems


Complimentary Virtual Conference: Sponsored by CrmXchange, SWPP and QATC


Complimentary Webcast: Ensuring Compliance in the New Normal - Verint


Complimentary Webcast: Reimagining the Digital Customer Journey– Presented By: Nuance and Opus Research


Complimentary Webcast: Building Great “What-If” Models and the Resulting Analyses for the CEO – Presented By: Sharpen


Complimentary Webcast: Best Practices and Tools for Work From Home and Hybrid Customer Service - Presented By: CrmXchange, SmartAction and Vonage


Complimentary Webcast: The 5 Categories that Rule Virtual Agents – SmartAction


Webinar: How to Accelerate Contact Center Transformation on AWS to Enhance Customer Satisfaction 


Complimentary Webcast: Lower Costs and Improve CX by Listening to Customer Conversations - Verint


Complimentary Webcast:  Seamless Customer Experience - Combining AI, VA with Live Agents- Featuring Verint and NICE inContact


Complimentary Webcast: How Shellpoint Mortgage Enhances CX Performance with Speech Analytics - CallMiner and Shellpoint Mortgage Servicing


Complimentary Webcast: Setting Performance Goals and Scorecards – Presented By Sharpen


Complimentary Webcast: Best Practices - CX Megatrends to Watch in 2021 - CallMiner and NICE inContact


Complimentary Webcast: Technology Fatigue in the Digital Workplace – Presented By Genesys


Complimentary Webcast: Meet Nuance Mix - Your Key to Faster, Simpler, and Better Conversational AI Development - Nuance


Complimentary Webcast: 5 Digital Customer Service Practices that Reduce Effort and Churn - NICE inContact


 

Complimentary Roundtable Webcast:

Tech Tank Roundtable: Innovations in Workforce Management 2017


Classifieds/Events

Are you planning a webcast/webinar, seminar, or the auction of a product designed for the contact center market?

Are you faced with a tight deadline and wish to reach as many contact center professionals with your announcement as quickly as possible?

We invite you to post your announcement today for a nominal fee.
Here is how to send your advertisement:

You may also call our business office at (972) 395-3225 to discuss your advertisement/announcement.