Classifieds/Events

Our next annual Customer Service Certification Seminar is May 12-15, 2025  in Minneapolis. The registration fee is $2,297. If you want to advance your career and credentials this is a huge opportunity. You also earn 18 credits toward your Master of Customer Service Diploma.

If you need a visa you need to apply now. The US Embassy is super slow. It often takes months to get a visa appointment and then another month for the scheduled interview. Once a person has registered we send an invitation letter if needed. It might take 60-90 days to get a visa appointment with your US Embassy. Apply now if a Visa is needed.

View this link for more information on our Certification Seminars and the hotel  

Complimentary Webcast: Tuesday, May 13th -  Balancing Bots, Agents, and Customer Needs - WFM Practices for Modern Contact Centers - DMG Consulting and NICE

https://bit.ly/42amzY6

As the mix of voice and digital interactions changes, contact centers require new best practices and updated processes to effectively manage their operations while balancing the needs of their customers and agents. Add in the complexity that comes from utilizing bots to augment agent performance and increase self-service automation, and it quickly becomes clear that traditional workforce practices are holding back contact centers and driving agent attrition. We discuss:

- Challenges in applying traditional WFM to modern contact centers

- How asynchronous channels are changing WFM

- New WFM practices for contact centers that handle voice and digital with live and automated agents

- Success stories and use cases 

Complimentary Webcast: Thursday, May 15th -Turning Turbulence into Triumph - Ways to Empower Your Agents- Verint® Systems and Avaya

https://bit.ly/426W7Qe

In today’s rapidly changing landscape and uncertainty, contact centers face increasing pressure to quickly deliver tangible outcomes to improve efficiency and elevate the customer experiences. In this webinar, we unveil how to revolutionize your contact center operations to meet these demands.

Learn how you can:

-Provide deeper and faster actionable insights into customer interactions and emerging opportunities.

-Elevate agent performance by assessing complex behaviors like empathy, script adherence, and compliance automatically.

-Deliver real-time, non-disruptive assistance tailored to your business priorities to shorten call durations, boost sales, and enhance customer retention.

Verint and Avaya will discuss how proven strategies and solutions have already generated significant increased outcomes.

Complimentary Webcast: Wednesday, May 21st – Forecasting with Accuracy: Predicting Labor Demands Effectively - Juanita Coley, CEO and Founder, Solid Rock Consulting

Register for this session https://www.crmxchange.com/webcast/staffingforecasts/crmxchangemay2025.asp

• Forecasting isn’t just about crunching numbers—it’s about predicting the future with confidence. In this session, we’ll explore best practices for forecasting labor demand using historical data, business trends, and external factors. Learn how to balance accuracy and agility, adjust forecasts for changing conditions, and set your organization up for success with proactive workforce planning. 

STIR SHAKEN Provider with Local Outbound Caller IDs for Sale

Complimentary Webcast: Wednesday, July 16th – Optimizing Schedules: Creating Efficient and Balanced Work Plans - Juanita Coley, CEO and Founder, Solid Rock Consulting

Register for this session https://www.crmxchange.com/Webcast/optimizeschedules/crmxchangejuly2025.asp

The best workforce plans don’t just meet business needs—they also support employee satisfaction and engagement. This session dives into scheduling optimization techniques that maximize productivity while accommodating employee preferences. Learn how to create flexible schedules, and improve operational efficiency without sacrificing employee experience. 

Complimentary Webcast: Wednesday, September 17th – Managing in Real-Time: Enhancing Performance through Intraday Management - Juanita Coley, CEO and Founder, Solid Rock Consulting

Register for this session  https://www.crmxchange.com/webcast/realtimewfm/crmxchangesept2025.asp

Even the best forecasts and schedules need real-time adjustments to maintain operational efficiency. In this session, we’ll cover the key components of effective intraday management, from monitoring performance in real-time to making proactive staffing adjustments. Discover how to improve adherence, reduce service disruptions, and ensure your team remains agile in an ever-changing environment. 

Complimentary Webcast: Tech Insights Roundtable Preparing for the Future of WFM – Presented By: CrmXchange  

Product Release: Biometrics and FIDO2 Passkeys Authentication for Call Centers  

CLICK HERE

• Reduce Call Handling Times & Mitigate Fraud Risks
• Evolving Fraud Tactics
• Better Customer Experience Through Efficient Authentication
• Phishing-Resistant MFA
• Authsignal Intergration
• Case Studies: A Testament to Transformation
• Customer-Centric Benefits
• Future-Proofing Call Centers

Complimentary Webcast: Your Voice Matters - Results from the Workforce Engagement Survey- Sponsored by NICE - Presented by Donna Fluss, President, DMG Consulting and Sheri Greenhaus, Managing Partner, CrmXchange

Complimentary Best Practices Webcast: Best Practices – Reduce Agent and Customer Effort- CrmXchange

Complimentary Webcast: From First Interaction to Lasting Impression - Scaling Business Success Through Holistic CX Management -NICE - CLICK HERE!

Employment Opportunity: Floral Shop Designer & Manager - Fort Worth, Texas - FILLED

Are you looking for a bright future in the floral industry as a designer and manager?

If so, we have a position for you in downtown Fort Worth. Minimum 2 years management experience 

Complimentary Webcast: 3 Ways AI and Humans Can Create Better Customer Experience- NICE - CLICK HERE!

Complimentary Webcast - Unlocking Customer Lifetime Value - 5 Strategies for enhancing CX with Listening Insights- NICE

Complimentary Roundtable Webcast: Roundtable - Best Practices in Workforce Optimization – Presented By: CrmXchange, NICE, Verint, WiseOwl

Complimentary Webcast: From Good to Great: Elevate Customer Experience with Workforce Management and Omnichannel Engagement https://bit.ly/3zX88c0
– Presented By: injixo and Freshworks

Complimentary Webcast: Investment Priorities - Balancing Customer Experience, Employee Engagement and Operating Costs https://bit.ly/40X50J6 - Presented By: Verint® Systems

Complimentary Webcast: Does Your Bot Have What It Takes for Impressive CX? How to Build Smart Bots with Enlighten XO – NICE

Complimentary Webcast: Do More with Less in a Turbulent Economy – NICE and DMG Consulting

Complimentary Webcast: Helpful AI – A Better Way for a Better Experience – NICE and Aberdeen

Complimentary Webcast: Insights! Data! Action! The Magic Behind Full-Organization CX Success – Presented By: Verint® Systems

Complimentary Webcast: How to make WFM Work Better – Presented By: NICE

Complimentary Webcast: Closing The Engagement Capacity Gap - Find out What’s Working from Organizations Getting It Right - Verint and Lopez Research

Complimentary Webcast: Preparing for the Future of Workforce Management 2023 - Presented by NICE and Verint

Complimentary Webcast: Fixing Your Contact Center WFM and Workforce Challenges- DMG Consulting and CrmXchange

UNIVERSAL HEADSET FOR GREAT MOBILITY

UC / MS Teams Optimised | Crystal Clear Calls | Noise Cancelling Mic | 

Complimentary Webinar: Learn the 3 “R” De‑escalation Method for Contact Center Agents – with Customer Service Expert Myra Golden - Presented by Balto Software

Complimentary Webcast:  Make Every Interaction Better Than Expected! -NICE CXone

Complimentary Webcast: 3 Keys to AI Success in the Contact Center - UJET

https://bit.ly/36Rs9po

2020 Changed the Call Center Landscape forever…

Like virtually every industry, the call center community was directly impacted by the COVID-19 pandemic. When offices everywhere were forced to shut their doors and send their employees home call centers followed suit, hopeful that agents had the tools they needed to continue to do their jobs efficiently and effectively. A year later, with thousands of employees still working from home, we are taking a look at the factors that optimize a call center agent’s work from home experience and how to make the pandemic-induced business model a sustainable option going forward.  Download the complimentary Working From Home in the Call Center Industry Guide from CallShaper here: https://www.callshaper.com/work-from-home-guide-cctimes/

Complimentary Best Practices Webcast: Best Practices October – Reduce Agent and Customer Effort - NICE CXone, Verint, Vonage

Complimentary Webcast: Automated Quality Management - Easing Work-from-Home Pain -Verint and McGee-Smith Analytics

Complimentary Webcast: Customizing Your Metrics - How to Measure what your Customers are Experiencing - Sharpen

103,279 SF Call Center for Lease - SOLD!!!

Located within the Sunset Corporate Park Master-Planned Campus in Hillsboro, Oregon and currently occupied by Farmers Insurance Call Center, this flexible state-of-the-art communications center is available Q1/18 - potentially sooner.

• Single-story construction
• Open floor plan with multiple conference facilities and training rooms
• Executive offices, lunch and break rooms
• Outdoor patio
• Fully sprinklered
• OC12 Electronics DTA link via AT&T
• Multiple telecom providers
• Multiple fiber rings
• Multiple T-1’s servicing building
• Electrical 2000 amp 3-phase
• EPS 6000, 300kVa UPS system
• 7.23/1,000 Parking Ratio - Free
• Excellent Hwy 26 access

NobelBIZ | Webinars