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Classifieds/Events

Contact/Call Center Events/Announcements/Classifieds

Are you planning a webcast/webinar, seminar, or the auction of a product designed for the contact center market?

Are you faced with a tight deadline and wish to reach as many contact center professionals with your announcement as quickly as possible?

We invite you to post your announcement today for a nominal fee.

Here is how to send your advertisement:

You may also call our business office at (972) 395-3225 to discuss your advertisement/announcement.


Complimentary Webcast: Tuesday, November 19th – Predictive Behavioral Routing Demonstration - How Does it Work? What Can it Do? - Presented By: NICE Nexidia

Predicitve Behavioral Routing transforms the call router from a tactical call delivery tool into a strategic solution to elevate the customer experience.  Instead of randomly routing calls to the longest available agent, it connects the customer with an agent who can provide the best customer experience.  In this showcase, you’ll see: 

Insight into the capture of a customer’s personality style and behavioral data, and how the data identifies the best agent for their concern

How a customer’s call is routed to the best agent for the customer

How KPIs improve with personalized connections

Results and best practices from enterprises that elevate connections with Predictive Behavioral Routing



Call Center Buyer's Guide Brochure - 2019 - November Edition Leading Providers of Call Center Products and Services - A Service of Call Center Times

 

Complimentary Webcast: Thursday, December 5th -  Smooth Customer Journey – Predictions for 2020 and Beyond - RingCentral and NICE Nexidia 

The customer journey details the joys and pains that customers experience when interacting with your brand.   Optimizing the customer journey across channels and over time enables organizations to transform disparate interactions into best-in-class customer experiences.   This roundtable explores effective methods of providing your clients’ customers with expanded capabilities to use self-service to resolve any issues on their own, then seamlessly move to other channels when necessary.

You will hear about:

•    AI-driven analytics will boost customer loyalty and retention

•    Measuring customer experience quality across omnichannel journeys

•    Macro to micro-level journey analysis will drive deeper insights into customer engagements 

A panel of Industry experts will discuss future technologies and predict emerging trends to improve the customer journey.

https://www.crmxchange.com/webcast/2020predictions/crmxchangedec2019.asp


Complimentary Webcast: Thursday, December 12th - That Was Easy - 5 Ways to Simplify Your Workforce Management - Verint

Whether your contact center is big or small, effectively managing your workforce is a huge challenge. Why does it have to be so complicated? Now, it doesn’t. It’s time to reimagine workforce management.

Join this webinar to learn about 5 new capabilities that make workforce management easier than ever before. On this webinar, we will discuss:  

    How to balance flexible schedules with meeting service levels

    How to simplify WFM for employees, managers, and workforce planners

We will also discuss how automation tools can dramatically improve the employee experience.

https://www.crmxchange.com/webcast/WFM5capabilities/verintdec2019.asp


Complimentary Live Demonstrations Webcast - Customer Delight - Live Demonstrations of Breakthrough Innovations  - Presented By: CRMXchange


Complimentary Webcast: Workforce Planning in a Digital World - Genesys


Complimentary Webcast:   Attended Robots Improve Productivity and Agent Engagement - NICE and DMG Consulting, LLC


Complimentary Best Practices Panel Webcast: Best Practices Panel– Seamless Customer Experience - Combining AI, VA with Live Agents - NICE inContact and Verint
Complimentary Webcast:  How Intelligent Routing Can Deliver the Business Results - Presented by NICE Nexidia

Complimentary Webcast:  Long and Short Term Forecasts and Weekly to Interval Staffing Requirements– Presented By: Genesys


Complimentary Webcast Best Practices Discussion: Best Practices Discussion – How to Deliver an Effortless Customer Experience– Presented By: CRMXchange

Complimentary Webcast Case Study:  Case Study - Building New Roads to Greater Productivity and Efficiency With QA and Analytics– Presented By: CallFinder


Complimentary Webcast:  Workforce Optimization 2.0 - How Innovation is Shaping the Next Generation of Contact Center Agents– Presented By: Talkdesk


Complimentary Webcast:  Speech Analytics - Insights, Guidance and IVR Innovation– Presented By: Gridspace


Complimentary Best Practices Webcast: Best Practices for Workforce Management– Discussed by Calabrio, Verint, NICE


Job Opening: Corporate Automotive Service BDC Director - Position Filled

Napleton Automotive Group is seeking a Corporate Service BDC Director to join our team at our centralized business development center in Arlington Heights, IL! This individual will oversee the centralized BDC department that supports all of our dealerships. This individual will manage the BDC team that consists of about 40 individuals, and will ensure that our Business Development Center is providing the best possible service to Napleton customers.

Click Here for Details!


Complimentary Webcast: AI and RPA - Transforming Customer Service - Tech Tank - Jacada and NICE

Located within the Sunset Corporate Park Master-Planned Campus in Hillsboro, Oregon and currently occupied by Farmers Insurance Call Center, this flexible state-of-the-art communications center is available Q1/18 - potentially sooner.

  • Single-story construction
  • Open floor plan with multiple conference facilities and training rooms
  • Executive offices, lunch and break rooms
  • Outdoor patio
  • Fully sprinklered
  • OC12 Electronics DTA link via AT&T
  • Multiple telecom providers
  • Multiple fiber rings
  • Multiple T-1’s servicing building
  • Electrical 2000 amp 3-phase
  • EPS 6000, 300kVa UPS system
  • 7.23/1,000 Parking Ratio - Free
  • Excellent Hwy 26 access

Contact: David C. Squire, SIOR
503.972.5505 - dsquire@ngkf.com

Classifieds/Events

Are you planning a webcast/webinar, seminar, or the auction of a product designed for the contact center market?

Are you faced with a tight deadline and wish to reach as many contact center professionals with your announcement as quickly as possible?

We invite you to post your announcement today for a nominal fee.
Here is how to send your advertisement:

You may also call our business office at (972) 395-3225 to discuss your advertisement/announcement.