Classifieds/Events

In today's business world, making outbound calls is an essential part of any telemarketing strategy. However, getting potential customers to answer those calls can be a challenge. One way to increase the likelihood of a successful outbound call program is through the use of local caller ID numbers. When a call comes in from a local number, it is more likely to be answered than if it comes from an unknown or non-local number.

However, simply using local caller ID numbers is not enough. It's important to ensure that those numbers are authentic and not being spoofed. This is where STIR SHAKEN technology comes in...   CLICK HERE!  

Employment Opportunity - FILLED

TITLE: Access Center Representative I, Boynton Beach, Florida

COMPANY: NYU Langone Medical Center 

Product Release: Biometrics and FIDO2 Passkeys Authentication for Call Centers  

CLICK HERE

• Reduce Call Handling Times & Mitigate Fraud Risks
• Evolving Fraud Tactics
• Better Customer Experience Through Efficient Authentication
• Phishing-Resistant MFA
• Authsignal Intergration
• Case Studies: A Testament to Transformation
• Customer-Centric Benefits
• Future-Proofing Call Centers

Complimentary Webcast: Your Voice Matters - Results from the Workforce Engagement Survey- Sponsored by NICE - Presented by Donna Fluss, President, DMG Consulting and Sheri Greenhaus, Managing Partner, CrmXchange

Complimentary Best Practices Webcast: Best Practices – Reduce Agent and Customer Effort- CrmXchange

Complimentary Webcast: From First Interaction to Lasting Impression - Scaling Business Success Through Holistic CX Management -NICE - CLICK HERE!

Employment Opportunity: Floral Shop Designer & Manager - Fort Worth, Texas - FILLED

Are you looking for a bright future in the floral industry as a designer and manager?

If so, we have a position for you in downtown Fort Worth. Minimum 2 years management experience 

Complimentary Webcast: 3 Ways AI and Humans Can Create Better Customer Experience- NICE - CLICK HERE!

Complimentary Webcast - Unlocking Customer Lifetime Value - 5 Strategies for enhancing CX with Listening Insights- NICE

Complimentary Roundtable Webcast: Roundtable - Best Practices in Workforce Optimization – Presented By: CrmXchange, NICE, Verint, WiseOwl

Complimentary Webcast: From Good to Great: Elevate Customer Experience with Workforce Management and Omnichannel Engagement https://bit.ly/3zX88c0
– Presented By: injixo and Freshworks

Complimentary Webcast: Investment Priorities - Balancing Customer Experience, Employee Engagement and Operating Costs https://bit.ly/40X50J6 - Presented By: Verint® Systems

Complimentary Webcast: Does Your Bot Have What It Takes for Impressive CX? How to Build Smart Bots with Enlighten XO – NICE

Complimentary Webcast: Do More with Less in a Turbulent Economy – NICE and DMG Consulting

Complimentary Webcast: Helpful AI – A Better Way for a Better Experience – NICE and Aberdeen

Complimentary Webcast: Insights! Data! Action! The Magic Behind Full-Organization CX Success – Presented By: Verint® Systems

Complimentary Webcast: How to make WFM Work Better – Presented By: NICE

Complimentary Webcast: Closing The Engagement Capacity Gap - Find out What’s Working from Organizations Getting It Right - Verint and Lopez Research

Complimentary Webcast: Preparing for the Future of Workforce Management 2023 - Presented by NICE and Verint

Complimentary Webcast: Fixing Your Contact Center WFM and Workforce Challenges- DMG Consulting and CrmXchange

UNIVERSAL HEADSET FOR GREAT MOBILITY

UC / MS Teams Optimised | Crystal Clear Calls | Noise Cancelling Mic | 

Complimentary Webinar: Learn the 3 “R” De‑escalation Method for Contact Center Agents – with Customer Service Expert Myra Golden - Presented by Balto Software

Complimentary Webcast:  Make Every Interaction Better Than Expected! -NICE CXone

Complimentary Webcast: 3 Keys to AI Success in the Contact Center - UJET

https://bit.ly/36Rs9po

2020 Changed the Call Center Landscape forever…

Like virtually every industry, the call center community was directly impacted by the COVID-19 pandemic. When offices everywhere were forced to shut their doors and send their employees home call centers followed suit, hopeful that agents had the tools they needed to continue to do their jobs efficiently and effectively. A year later, with thousands of employees still working from home, we are taking a look at the factors that optimize a call center agent’s work from home experience and how to make the pandemic-induced business model a sustainable option going forward.  Download the complimentary Working From Home in the Call Center Industry Guide from CallShaper here: https://www.callshaper.com/work-from-home-guide-cctimes/

Complimentary Best Practices Webcast: Best Practices October – Reduce Agent and Customer Effort - NICE CXone, Verint, Vonage

Complimentary Webcast: Automated Quality Management - Easing Work-from-Home Pain -Verint and McGee-Smith Analytics

Complimentary Webcast: Customizing Your Metrics - How to Measure what your Customers are Experiencing - Sharpen

103,279 SF Call Center for Lease - SOLD!!!

Located within the Sunset Corporate Park Master-Planned Campus in Hillsboro, Oregon and currently occupied by Farmers Insurance Call Center, this flexible state-of-the-art communications center is available Q1/18 - potentially sooner.

• Single-story construction
• Open floor plan with multiple conference facilities and training rooms
• Executive offices, lunch and break rooms
• Outdoor patio
• Fully sprinklered
• OC12 Electronics DTA link via AT&T
• Multiple telecom providers
• Multiple fiber rings
• Multiple T-1’s servicing building
• Electrical 2000 amp 3-phase
• EPS 6000, 300kVa UPS system
• 7.23/1,000 Parking Ratio - Free
• Excellent Hwy 26 access

NobelBIZ | Webinars