Contact/Call Center Events/Announcements/Classifieds
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Reuters Events: Customer Service and Experience East brings together senior leaders across CX, service, digital and operations to rethink how their organisations deliver for their customers. Here, ideas are tested, approaches are sharpened, and you leave with practical frameworks and proven strategies you can apply immediately across your business.
Senior leaders from Best Buy, CVS, Nespresso, Subaru, IHG, CBRE, Lincoln Financial, Microsoft, Citi, Spotify, Key Bank, Zoetis and more ar confirmed to attend in New York on November 17 – 18.
Join CX and service leaders from the world’s most influential brands to turn AI ambition into reality, transform the workforce, and deliver measurable commercial impact.
Find Out More! Download the Official Brochure
Reuters Events: Customer Service and Experience | November 17 – 18 | Brooklyn Bridge Marriott
Call Center Times' November 2026 Newsletter - Click Here - Enjoy!
Call Center Buyer's Guide Brochure - November 2026 Edition - Leading Providers of Call Center Products and Services - A Service of Call Center Times - Click Here!
A-Attestation & STIR/SHAKEN – Quality Voice & Data
A-Level attestation tells carriers your calls are verified and authorized. As a SHAKEN-authorized carrier, QVD signs your calls directly so they carry the highest attestation available. CLICK HERE!
Employment Opportunity - FILLED
TITLE: Access Center Representative I, Boynton Beach, Florida
COMPANY: NYU Langone Medical Center
Complimentary Webcast: Beyond Metrics - From Numbers to Meaningful Outcomes - Sheri Greenhaus, Moderator, CrmXchange, Cisne, Verint and DMG
Complimentary Webcast: The AI Reality Check - From Promises to P&L Outcomes - Verint® Systems
From live product reveals to real customer stories, see how the teams behind 500M+ conversations are using AI agents and voice AI to rebuild the contact center from the inside. Regal Rise, Sept 17, NYC and livestream.
Complimentary Webcast: Best Practices in Workforce Optimization Presented by CrmXchange Featuring NiCE, Real Numbers and Verint - https://bit.ly/4ox9VwM
Complimentary Webcast: Scheduling for Hybrid Teams -
Presented By: Solid Rock Consulting
Complimentary Webcast Roundtable: Training, Coaching and Workforce Engagement
Presented By: CrmXchange, NiCE and Verint
Complimentary Webcast Roundtable: Training, Coaching and Workforce Engagement Presented By: CrmXchange, NiCE and Verint
Complimentary Webcast - The AI Child - What Happens Next Depends on Us
Presented by
: Sheri Greenhaus, Managing Partner, CrmXchange
Featuring Daniel Ziv, Global VP of Product Management & GTM for AI and Analytics at Verint
Bringing the Back Office to the Front of the CX
Presented by: Donna Fluss, President and Founder of DMG Consulting LLC and
Andrea Matsuda, Manager, Product Marketing, WFM, WA, CX, NiCE
Job Opening: Corporate Automotive Service BDC Director - Position Filled
Napleton Automotive Group is seeking a Corporate Service BDC Director to join our team at our centralized business development center in Arlington Heights, IL! This individual will oversee the centralized BDC department that supports all of our dealerships. This individual will manage the BDC team that consists of about 40 individuals, and will ensure that our Business Development Center is providing the best possible service to Napleton customers.
Complimentary Webcast: Preparing for the Future of WFM - Mike Moore, GVP of Product Management, Verint and Andrea Matsuda, Head of Product Marketing, Workforce Management, NiCE
Complimentary Webcast: Best Practices – Reduce Agent and Customer Effort - NiCE and Verint
TRANSFORM YOUR CUSTOMER EXPERIENCE WITH VOICE AI AGENTS
Regal helps businesses build, improve, and manage AI Voice Agents that outperform human agents.
97% containment rate for inbound support calls
80% reduction in cost to serve
0-second wait time
Whether it’s customer support, lead qualification, scheduling, reminders, collections, or bookings, Regal’s AI Voice Agents deliver fast, human-like conversations that delight customers and drive real results.
CLICK HERE! See why leading brands trust Regal to power the future of CX
NobelBIZ | Webinars
ON-DEMAND WEBINAR: Mental Health in Call Centers - How to Nurture and Protect the Mental Health of Agents
Good news! Our exclusive webinar dedicated to Mental Health in Contact Centers is now a free, on-demand resource.
Join us for a discussion about one of the most sensitive topic in the industry: The mental health of contact center professionals. We will explore the more subtile causes that can build tension and disrupt your team`s efficiency. But we will also look at how we can prevent such mental breakdowns in the first place
CLICK HERE
- Reduce Call Handling Times & Mitigate Fraud Risks
- Evolving Fraud Tactics
- Better Customer Experience Through Efficient Authentication
- Phishing-Resistant MFA
- Authsignal Intergration
- Case Studies: A Testament to Transformation
- Customer-Centric Benefits
- Future-Proofing Call Centers
103,279 SF Call Center for Lease - SOLD!!!
Located within the Sunset Corporate Park Master-Planned Campus in Hillsboro, Oregon and currently occupied by Farmers Insurance Call Center, this flexible state-of-the-art communications center is available Q1/18 - potentially sooner.
- Single-story construction
- Open floor plan with multiple conference facilities and training rooms
- Executive offices, lunch and break rooms
- Outdoor patio
- Fully sprinklered
- OC12 Electronics DTA link via AT&T
- Multiple telecom providers
- Multiple fiber rings
- Multiple T-1’s servicing building
- Electrical 2000 amp 3-phase
- EPS 6000, 300kVa UPS system
- 7.23/1,000 Parking Ratio - Free
- Excellent Hwy 26 access