Classifieds/Events

Complimentary Virtual Conference - June 5-6, 2023 - Training, Coaching, and Employee Engagement Virtual Conference - Transforming Your Workforce in 2023

https://bit.ly/3Olb3Ut

Industry experts will be leading webcasts and exhibits on a range of topics designed to meet the changing needs of businesses in the 21st century. Whether you're transitioning to a greater percentage of work-at-home agents or maintaining on-premise and hybrid employees, this conference has something for you.

Here are just a few of the webcasts you can expect:

•             Keynote: Aligning Intentions with Impact - How to Truly Engage Your Workforce

•             Effective Coaching Strategies for a Hybrid Workplace

•             Improve Retention - How Onboarding Training Can Lower Churn

•             Prioritizing Agent Support and Reimagining Processes for Success

•             Empowering Agents to Meet Evolving Customer Expectations - Strategies for Improved Agent Training and Technology Integration

•         Supercharge Your Contact Center With These Super Powers

These webcasts will delve into the latest innovative thinking and best practices for workforce development, agent support, and employee engagement. You'll learn about the most successful training approaches, how to improve knowledge retention from onboarding, and ways to update your training methods. You'll also discover the power of coaching to transform your team's success, explore fresh, innovative ideas for improving the onboarding process, and learn how to equip agents with the right tools to meet changing customer preferences and demands.

In addition to the educational sessions, attendees can visit the booths of leading suppliers in the online exhibit hall. They can then download white papers, videos, product data sheets, and other vital content from leading solution providers and organizations such as NICE CXone, Verint, NICE, Balto, Proponsi, West97 and MetricSherpa.

This conference is completely free of cost.

Complimentary Webcast: Available On-Demand - Risky Business: How Risk Decision Can Increase Customer Lifetime Value

Register: https://app.webinar.net/xp4nVXw2vY9?mcc=CCT

When used as a strategic lever, risk can be the difference between creating a life-long customer or losing them. How do you define risk in your organization in a way that works for both your business and your customer? What relationships do you need to build and maintain to make this kind of strategy possible?    

Adobe, one of the world's premiere software companies, is redefining the possibilities of digital experiences and what risk means to their business. Through a deep understanding of profit margins, network limits, and issuing bank relationships, they are constantly seeking to improve their customer experience, reduce fraud, and increase revenue.  

Join Execs In The Know along with Matt Wegner, VP/GM of Payments at Adobe, and Jeff Hallenbeck, Head of Financial Partnerships at Forter, to learn how a thoughtful approach to risk leads to more revenue and greater customer lifetime value. 

Key takeaways:   

• Why it's important to carefully define risk in your organization as it relates to profit margin and revenue opportunity. 
• Strategies on how to build strong relationships with issuers to reduce chargebacks and increase revenue.  
• Why adjusting risk tolerance levels for the right reasons can lead to greater profit efficiency for digital goods companies.

Complimentary Roundtable Webcast: Tuesday, July 11th – Roundtable - Best Practices in Workforce Optimization 
– Presented By: CrmXchange, NICE, Verint, WiseOwl

https://bit.ly/3OFUen8

Workforce optimization (WFO) is a key aspect of call center operations and involves ensuring that agents are performing at their best, and that staffing levels are optimized to meet customer demand. During this roundtable we will discuss issues such as the following: 

1. Develop Accurate Forecasts: Accurate forecasting is critical to ensure that staffing levels are optimized.

2. Monitor Agent Performance: Use performance metrics to identify areas for improvement and to provide coaching and training to agents who need it.

3. Use Analytics: Use data analytics to gain insights into call center operations and identify opportunities for improvement

Complimentary Webcast: Tuesday, August 15th - Megatrends to Watch for in 2024 and Beyond
– Presented By: CrmXchange, NICE, Verint

https://bit.ly/43pnbrD

The customer service landscape is constantly evolving, and with technological advancements and changing customer expectations, businesses need to stay ahead of the curve to remain competitive. In this webcast, our expert panel will discuss the most important customer service megatrends to watch for in 2024 and beyond. 

-As AI and automation continue to advance, businesses can use these technologies to improve customer service. For example, chatbots can provide faster and more efficient support, freeing up human agents to handle more complex issues. Additionally, businesses can use AI to provide personalized recommendations and solutions to customers, enhancing their experiences. 

-Customers expect support across various channels. To effectively manage multichannel support, businesses need to have the right tools and processes in place. 

-Customers want businesses to understand their preferences and provide personalized recommendations and solutions. To achieve this, businesses need to collect and analyze data to gain insights into customer behavior, and then use that data to provide personalized experiences. 

Join our expert panel as we delve into these and other trends and discuss how businesses can prepare for the future of customer service.

Complimentary Webcast: From Good to Great: Elevate Customer Experience with Workforce Management and Omnichannel Engagement https://bit.ly/3zX88c0
– Presented By: injixo and Freshworks

Complimentary Webcast: Investment Priorities - Balancing Customer Experience, Employee Engagement and Operating Costs https://bit.ly/40X50J6 - Presented By: Verint® Systems

Complimentary Webcast: Does Your Bot Have What It Takes for Impressive CX? How to Build Smart Bots with Enlighten XO – NICE

Complimentary Webcast: Do More with Less in a Turbulent Economy – NICE and DMG Consulting

Complimentary Webcast: Helpful AI – A Better Way for a Better Experience – NICE and Aberdeen

Complimentary Webcast: Insights! Data! Action! The Magic Behind Full-Organization CX Success – Presented By: Verint® Systems

Complimentary Webcast: How to make WFM Work Better – Presented By: NICE

Complimentary Webcast: Closing The Engagement Capacity Gap - Find out What’s Working from Organizations Getting It Right - Verint and Lopez Research

Complimentary Webcast: Preparing for the Future of Workforce Management 2023 - Presented by NICE and Verint

Complimentary Webcast: Fixing Your Contact Center WFM and Workforce Challenges- DMG Consulting and CrmXchange

UNIVERSAL HEADSET FOR GREAT MOBILITY

UC / MS Teams Optimised | Crystal Clear Calls | Noise Cancelling Mic | 

Complimentary Webinar: Learn the 3 “R” De‑escalation Method for Contact Center Agents – with Customer Service Expert Myra Golden - Presented by Balto Software

Complimentary Webcast:  Make Every Interaction Better Than Expected! -NICE CXone

Complimentary Webcast: 3 Keys to AI Success in the Contact Center - UJET

TITLE: Access Center Representative I, Boynton Beach, Florida

COMPANY: NYU Langone Medical Center

https://bit.ly/36Rs9po

2020 Changed the Call Center Landscape forever…

Like virtually every industry, the call center community was directly impacted by the COVID-19 pandemic. When offices everywhere were forced to shut their doors and send their employees home call centers followed suit, hopeful that agents had the tools they needed to continue to do their jobs efficiently and effectively. A year later, with thousands of employees still working from home, we are taking a look at the factors that optimize a call center agent’s work from home experience and how to make the pandemic-induced business model a sustainable option going forward.  Download the complimentary Working From Home in the Call Center Industry Guide from CallShaper here: https://www.callshaper.com/work-from-home-guide-cctimes/

Complimentary Best Practices Webcast: Best Practices October – Reduce Agent and Customer Effort - NICE CXone, Verint, Vonage

Job Opening: Corporate Automotive Service BDC Director - Position Filled

Napleton Automotive Group is seeking a Corporate Service BDC Director to join our team at our centralized business development center in Arlington Heights, IL! This individual will oversee the centralized BDC department that supports all of our dealerships. This individual will manage the BDC team that consists of about 40 individuals, and will ensure that our Business Development Center is providing the best possible service to Napleton customers.

Employment Opportunity: Floral Shop Designer & Manager - Fort Worth, Texas - FILLED

Are you looking for a bright future in the floral industry as a designer and manager?

If so, we have a position for you in downtown Fort Worth. Minimum 2 years management experience 

Complimentary Webcast: The Self-Service Translation Struggle and How to Fix It - Language I/O

103,279 SF Call Center for Lease - SOLD!!!

Located within the Sunset Corporate Park Master-Planned Campus in Hillsboro, Oregon and currently occupied by Farmers Insurance Call Center, this flexible state-of-the-art communications center is available Q1/18 - potentially sooner.

• Single-story construction
• Open floor plan with multiple conference facilities and training rooms
• Executive offices, lunch and break rooms
• Outdoor patio
• Fully sprinklered
• OC12 Electronics DTA link via AT&T
• Multiple telecom providers
• Multiple fiber rings
• Multiple T-1’s servicing building
• Electrical 2000 amp 3-phase
• EPS 6000, 300kVa UPS system
• 7.23/1,000 Parking Ratio - Free
• Excellent Hwy 26 access

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