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IP Integration Ltd

Pauseable by IPI

Pauseable achieves PCI compliant call and screen recording by automatically pausing and resuming recording during the payment process or when confidential information is being exchanged. This ensures sensitive card or personal data is never recorded, helping to enable PCI DSS compliance for contact centres and other businesses that process card payments or exchange sensitive information over the voice channel. 

The solution monitors both the user’s applications and your platform and responds in real time to agent actions, eliminating human error without slowing down agent workflows. A real-time compliance dashboard is available to supervisors and administrators to provide complete visibility of usage and performance. 

Pauseable integrates with Avaya, Genesys, Nice CXone and Verint and offers customers a seamless purchasing and implementation process with easy ongoing billing including the support of overage.

Contact us to find out more.

About IP Integration Ltd

At IPI,  we understand that technology is only part of the answer to address your business challenges.  With our sole focus on contact centers, we have learned the intricacies of  people, technology, processes and customer demands. We understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential.

Fully focussed on business outcomes, we offer a comprehensive blend of contact center operational experience, combined with deep technology expertise. This unique balance means that we can align the most appropriate technology for your need, and ensure your people are equipped, both in the short and long term, to deliver exceptional experiences. 

By looking at the challenges and business drivers in the contact centre, we will partner with you to ensure your business gets the full benefit of your contact centre technology by:

  • Using technology as an enabler to achieve measurable results and maximise investment value.
  • Focussing on what is important for your business whether it’s improving performance, enhancing employee/customer experience or revenue generation

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Harnessing the Power of the Cloud for Greater Sales Efficiency
 
CallShaper is the originator of a cutting-edge cloud-based call center platform for efficiency- and compliance-minded directors of inbound and outbound telemarketing call centers. Whether your call center is in-house or external, if you want to automate 100% of your telemarketing process and keep your agents focused on making sales, CallShaper has the answer!
 
Dynamic and highly flexible,  CallShaper’s platform offers 99.999% reliability and has earned a 5-star rating on Capterra. With CallShaper, call center directors who are managing multiple vendors from multiple locations have everything they need on one platform that allows for custom, do-it-yourself scripting and integration with third party systems.
 
When it comes to reporting, CallShaper has no equal in providing real-time transparency. At the same time, CallShaper’s “set it and forget it” predictive dialer is a big productivity plus – doing the dialing for up to 20 lines per agent. Another CallShaper advantage is its built-in Quality Assurance Scorecard, offered at no additional cost.
 
Unlike with standard call center platforms, CallShaper clients quickly find that they are better able to manage efficiencies at the sales rep level. Users can be up-and-running with as little as four hours of training, and there is no need for dedicated IT support.
 
CallShaper also beats the competition on compliance, retaining easy-to-access compliance information at no charge for seven years – five years longer than the two years required by TCPA.
 
Call: 888-276-1370
 
 

Geomant 

Geomant Wallboard. Instant Awareness. Informed Action.

Geomant Wallboard turns real-time metrics and operational data into actionable information for your contact center. Our solution provides a unified view that is easy to update from any location, and simple to deploy on any device your workforce utilizes.

Take advantage of built-in messaging to keep remote agents engaged, while supplying executives with the ability to monitor critical metrics from any location. Whether in the center or managing remote agents, Geomant Wallboard will improve the efficiency of your contact center while optimizing your team.

Let Geomant Wallboard deliver instant awareness in one easy-to-use application.

 
 

2Ring, a Cisco Preferred Solution Partner, is globally known for its suite of Gadgets for Cisco Finesse, and 2Ring Dashboards & Wallboards – a real-time reporting application that is business-user friendly. 2Ring also provides an extensive variety of connectors between Cisco Finesse and Salesforce, ServiceNow, MS CRM (Dynamics), and any SQL-based application.

2Ring’s solutions are available on Cisco’s price list:

  • Powerful suite of Gadgets for Cisco Finesse
  • 2Ring Dashboards & Wallboards – a fully web-based, easy-to-use, real-time reporting application
  • Connectors between Cisco Finesse and Salesforce, ServiceNow, MS CRM (Dynamics), and any SQL-based CRM or service-desk application
  • Contact Center Feedback Service – Staffino.

2Ring additionally offers Dashboards & Wallboards connectors for: Amazon ConnectCisco UCCX & UCCECisco CUCMFive9Genesys Cloud,  Genesys EngageServiceNow, and Cisco Webex Contact Center (WXCC) 

To schedule a demo and guided walkthrough of our solutions, click here.  

Phone: 916.426.3790

Email: info-na@2Ring.com

Web: www.2Ring.com

Follow us on social media, and check out our YouTube channel below, where you can view brief demos of our products and solutions:

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Sencommunications, Inc. 

Sencommunications Inc. is a Nationally Certified Woman Business Enterprise (WBE) and Woman-Owned Small Business (WOSB) with 32 years of experience in Contact Center products and services. We specialize in providing technology solutions which keep your agents productive while providing the strongest ROI on your investment. Sencomm® is committed to the highest standards of business ethics and makes customer satisfaction our number one priority.

Contact: Melinda Farmer
Email: sales@sencomm.com
Phone: 800-654-2993

 

MojoDome

MojoDesk creates ergonomic solutions to increase wellness and productivity. Our line of sit-to-stand desks are made in Colorado at our Denver headquarters, factory, and showroom.

MojoDome is our new all-in-one call center solution that lets your team control their workspace for noise, privacy, and lighting. Raise or lower the desk and acoustic panels with a press of a button. Avoid a remodel, maximize square footage, and increase productivity. 

MojoDome is an electric sit-to-stand desk bundled with an adjustable privacy dome and was purpose-built for call centers to focus on social distancing, focused work or collaboration and maximizing an existing office’s square footage with minimized buildout. The Dome offers a scalable, safe, quiet and flexible alternative to the traditional open- office design.   

Notable features:

  • Provides visual privacy, sound absorption and focus at the touch of a button perfect for taking and making calls
  • Strategic footprint to maintain social distancing in an open office setting
  • Sneezeguard, for germ-spread mitigation
  • Can also be lowered to foster the open office dynamic and team collaboration 

As featured on ABC News, ForbesNew York Post, and FOX.

 
 
 

happitu

Happitu is your customer support team’s personal coach.  It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.  As a result, Happitu slashes training time, delivers higher resolution rates, and reduces handle times.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey! 

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

One more thing – No Contracts. 45-day trial.  Flexible pricing that scales with your company.  It’s just $.99 per user per day. 

Convoso

At Convoso, we enable contact centers to hit performance metrics that they never thought possible.  Our multi-channel platform allows clients to generate and convert more leads faster.  Unlike typical systems that dial leads over and over without any real strategy, clients can set up drip workflow campaigns to automatically decide when and how often each lead is dialed.  The platform rotates local caller IDs and offers a caller ID reputation score to ensure you are not getting flagged as well as understand which outbound DIDs are working best.  To increase the chances of connecting with each lead, we also offer 2-way text messaging, voice broadcasting, outbound emailing, and the ability to drop ring-less voicemails.