2Ring, a Cisco Preferred Solution Partner, is globally known for its suite of Gadgets for Cisco Finesse, and 2Ring Dashboards & Wallboards – a real-time reporting application that is business-user friendly. 2Ring also provides an extensive variety of connectors between Cisco Finesse and Salesforce, ServiceNow, MS CRM (Dynamics), and any SQL-based application.
2Ring’s solutions are available on Cisco’s price list:
- Powerful suite of Gadgets for Cisco Finesse
- 2Ring Dashboards & Wallboards – a fully web-based, easy-to-use, real-time reporting application
- Connectors between Cisco Finesse and Salesforce, ServiceNow, MS CRM (Dynamics), and any SQL-based CRM or service-desk application
- Contact Center Feedback Service – Staffino.
2Ring additionally offers Dashboards & Wallboards connectors for: Amazon Connect, Cisco UCCX & UCCE, Cisco CUCM, Five9, Genesys Cloud, Genesys Engage, ServiceNow, and Cisco Webex Contact Center (WXCC)
To schedule a demo and guided walkthrough of our solutions, click here.
Follow us on social media, and check out our YouTube channel below, where you can view brief demos of our products and solutions:
Quality Voice & Data, Inc.
As an authorized SHAKEN Service Provider Company, Quality Voice & Data terminates calls directly to other carriers so your calls are signed & delivered with full attestation. By combining highest level of Caller ID authentication with real-time Monitoring & Remediation, QVD ensures your calls are not accidentally blocked or labeled as spam. Our solution includes dedicated local Caller ID numbers, elastic SIP trunking, and real-time Monitoring & Remediation services.
Contact: Steve Eveland
Korbyt Symon is an all-in-one contact center communication platform that enables businesses to streamline and enhance customer engagement. By integrating chat, voice and video calling, agents can handle customer inquiries seamlessly across multiple channels, resulting in a more efficient and effective customer service experience.
The platform includes real-time analytics and reporting to measure customer satisfaction and agent performance, enabling businesses to identify areas for improvement and adjust their strategy accordingly. Additionally, Korbyt Symon provides personalized customer interactions through AI-driven insights and data analysis to help businesses gain a deeper understanding of their customers to deliver more personalized experiences.
Korbyt Symon offers a range of solutions that enhance agent and supervisor performance in call center operations. The Korbyt Symon mobile app extends supervisors' reach, enabling them to communicate data-based decisions in real time, whether they're working remotely or on the call center floor. Symon Wallboards displays data and leaderboards as compelling visuals, integrating with Automatic Call Distribution data sources to provide a clear, actionable, visual display for the entire team.
Korbyt Symon accelerates digital transformation by enabling businesses to visualize data from both legacy on-premise contact center solutions and new CCaaS solutions (Genesys, Avaya, Amazon Connect, etc.). In the past two years alone, Korbyt has successfully deployed 100+ contact center Cloud migrations.
Overall, Korbyt's contact center communication solutions provide businesses with the tools they need to enhance their customer experience, improve efficiency and drive growth.
To schedule a free demo, please click here.
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Award-winning customer service, sales, and coaching training. Endorsed by top contact centers.
Your contact center will achieve profound business results, ahead of schedule, with Ulysses Learnings’ artful blend of patented simulation-based e-learning, facilitated exercises, coaching, and support tools, that redefine the way customers are respected and cared for and transformcustomer service, sales and coaching cultures.
A 2017 Stevie® Awards winner, Ulysses has the only training proven to build emotional intelligence or “EQ” (in both agents and coaches) so that Judgment@WorkTM can be confidently, consistently, and expertly applied on every call.
Ulysses Learning was founded in 1995 as a joint venture with Northwestern University’s Learning Sciences department and continues to bring clients new, innovative enhancements to its industry-leading training.
Many are surprised to learn that Ulysses was the first in the world to create and recently receive a patent for its “Overlay Modeling” software system. The system transformed the way computer-based training is developed and has been cited by Microsoft, IBM, and Reuters as being foundational to the development of several of their own innovative software products.
While other e-Learning products are built using more predictive or contrived modeling, Ulysses’ software continually adds or “overlays” real-life responses representatives provide while going through the training simulations. The software, in this sense, is not static, but lives and is further enriched with each interaction. This is one reason why Ulysses’ clients report that training delivers more realistic and meaningful learning experiences that produce desired results in a shorter period of time such as:
• Escalated calls reduced by a minimum of 27% (One Ulysses client just reported escalated calls decreased from 38 per supervisor to 4!)
• Increased customer satisfaction by 21%
• Decreased call backs by 25%
• Improved average handle time up to 10 seconds or more
• Improved first call resolution up to 22%
Begin your contact center transformation now.
Contact Ulysses Learning today!
Sencommunications Inc. is a Nationally Certified Woman Business Enterprise (WBE) and Woman-Owned Small Business (WOSB) with 32 years of experience in Contact Center products and services. We specialize in providing technology solutions which keep your agents productive while providing the strongest ROI on your investment. Sencomm® is committed to the highest standards of business ethics and makes customer satisfaction our number one priority.
Contact: Melinda Farmer
Great Lakes Communication Corp. - GLCC
Founded in 2005, GLCC is a family-owned CLEC, and considered a world-class company offering telecommunication services for conference call providers worldwide, along with voice and data services for enterprise customers and carriers.
While we continue to grow in size and scope, we will always act and think "local." We contribute to a variety of charitable organizations locally.
Nortel - www.nortel.com
Verint - www.verint.com
Cisco Systems, Inc. - www.cisco.com
Aspect Software, Inc. - www.aspect.com
Advanced Voice Solutions, Inc. - www.advancedvoice.com
Centurion - www.centonline.com