Award-winning customer service, sales, and coaching training. Endorsed by top contact centers.
Your contact center will achieve profound business results, ahead of schedule, with Ulysses Learnings’ artful blend of patented simulation-based e-learning, facilitated exercises, coaching, and support tools, that redefine the way customers are respected and cared for and transformcustomer service, sales and coaching cultures.
A 2017 Stevie® Awards winner, Ulysses has the only training proven to build emotional intelligence or “EQ” (in both agents and coaches) so that Judgment@WorkTM can be confidently, consistently, and expertly applied on every call.
Ulysses Learning was founded in 1995 as a joint venture with Northwestern University’s Learning Sciences department and continues to bring clients new, innovative enhancements to its industry-leading training.
Many are surprised to learn that Ulysses was the first in the world to create and recently receive a patent for its “Overlay Modeling” software system. The system transformed the way computer-based training is developed and has been cited by Microsoft, IBM, and Reuters as being foundational to the development of several of their own innovative software products.
While other e-Learning products are built using more predictive or contrived modeling, Ulysses’ software continually adds or “overlays” real-life responses representatives provide while going through the training simulations. The software, in this sense, is not static, but lives and is further enriched with each interaction. This is one reason why Ulysses’ clients report that training delivers more realistic and meaningful learning experiences that produce desired results in a shorter period of time such as:
• Escalated calls reduced by a minimum of 27% (One Ulysses client just reported escalated calls decreased from 38 per supervisor to 4!)
• Increased customer satisfaction by 21%
• Decreased call backs by 25%
• Improved average handle time up to 10 seconds or more
• Improved first call resolution up to 22%
Begin your contact center transformation now.
Contact Ulysses Learning today!
APEX Call Centers
APEX was founded to provide businesses of all kinds a full-service center where they can have all of their needs met. With over 6 strategic locations and qualified and trained employees, we strive to create a partnership with our clients built on expertise and trust. Since opening our doors in 2017, we have maintained a steady growth throughout the years and hope to continue increasing productivity, meeting our obligations, tripling the amount of current formal jobs and generating stable employment for our team members.
Our mission at APEX is to continuously work on strengthening the relationship with our clients and their customers. Our committed team of customer support specialists are devoted to exceeding expectations and facilitating all of your business outsourcing needs. Through the use of various innovative strategies, we provide quality answering services that include inbound and outbound calling services, around-the-clock customer support, customer acquisition and retention, and much more.
Our vision is to be a company distinguished by the recognition of customer satisfaction in the international market, transcending with a persistent model of development and maintaining a successful growth of your business. We do so by working closely with your business and identifying services that best suit your business needs at affordable costs. We aim to provide low operating costs for our clients that allow them to increase revenue for their business without having to sacrifice quality customer care.
Our industry specializations include:
- Inbound Teleservices
- Answering Services
- Customer Service Support and Care
- Customer Service Chat Services
- Customer Service Outsourcing
- Help Desk
- Omnichannel Call Center Service
- Order Taking
- Technical Support
Korbyt Symon is an all-in-one contact center communication platform that enables businesses to streamline and enhance customer engagement. By integrating chat, voice and video calling, agents can handle customer inquiries seamlessly across multiple channels, resulting in a more efficient and effective customer service experience.
The platform includes real-time analytics and reporting to measure customer satisfaction and agent performance, enabling businesses to identify areas for improvement and adjust their strategy accordingly. Additionally, Korbyt Symon provides personalized customer interactions through AI-driven insights and data analysis to help businesses gain a deeper understanding of their customers to deliver more personalized experiences.
Korbyt Symon offers a range of solutions that enhance agent and supervisor performance in call center operations. The Korbyt Symon mobile app extends supervisors' reach, enabling them to communicate data-based decisions in real time, whether they're working remotely or on the call center floor. Symon Wallboards displays data and leaderboards as compelling visuals, integrating with Automatic Call Distribution data sources to provide a clear, actionable, visual display for the entire team.
Korbyt Symon accelerates digital transformation by enabling businesses to visualize data from both legacy on-premise contact center solutions and new CCaaS solutions (Genesys, Avaya, Amazon Connect, etc.). In the past two years alone, Korbyt has successfully deployed 100+ contact center Cloud migrations.
Overall, Korbyt's contact center communication solutions provide businesses with the tools they need to enhance their customer experience, improve efficiency and drive growth.
To schedule a free demo, please click here.
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Telephone Doctor Customer Service Training
Telephone Doctor Customer Service Training has 3 popular divisions.
A 30+ year training company which started out helping call centers across the country, we help companies communicate better with their customers and coworkers across the country with 3 divisions:
- www.serviceskills.com - A unique, boutique online training platform with 14 series and over 150 modules – customer service, communications, sales, management, mentoring and more for both internal and external customers.
- www.nancyfriedman.com - Nancy onsite programs for large and small groups. Guaranteed to motivate, entertain and bring tips, ideas, skills and techniques your team will use immediately and forever. See the Nancy demo on her site.
GCS manages contact centers for our clients. We deliver first class customer interactions in any channel. Our proven process is scalable. Our approach is cost effective. We match your needs with the right location, talent and training for success. GCS lives the contact center business. GCS excels in three areas:
1) Omni-Channel Support in one of our Outsourced Centers
2) Staffing and Management in our Client’s Centers
3) Consulting and Training for any phase of Contact Center Operations