Harnessing the Power of the Cloud for Greater Sales Efficiency
CallShaper is the originator of a cutting-edge cloud-based call center platform for efficiency- and compliance-minded directors of inbound and outbound telemarketing call centers. Whether your call center is in-house or external, if you want to automate 100% of your telemarketing process and keep your agents focused on making sales, CallShaper has the answer!
Dynamic and highly flexible, CallShaper’s platform offers 99.999% reliability and has earned a 5-star rating on Capterra. With CallShaper, call center directors who are managing multiple vendors from multiple locations have everything they need on one platform that allows for custom, do-it-yourself scripting and integration with third party systems.
When it comes to reporting, CallShaper has no equal in providing real-time transparency. At the same time, CallShaper’s “set it and forget it” predictive dialer is a big productivity plus – doing the dialing for up to 20 lines per agent. Another CallShaper advantage is its built-in Quality Assurance Scorecard, offered at no additional cost.
Unlike with standard call center platforms, CallShaper clients quickly find that they are better able to manage efficiencies at the sales rep level. Users can be up-and-running with as little as four hours of training, and there is no need for dedicated IT support.
CallShaper also beats the competition on compliance, retaining easy-to-access compliance information at no charge for seven years – five years longer than the two years required by TCPA.
ASLAN
It starts with an Other-Centered Approach. Serving and selling 60 customers a day is never easy. Asking your reps to change is even harder, but change can happen. Conversion rates, average order size, and the overall customer experience can improve. Our approach to changing the way your telesales or customer service reps serve their customer is centered around one philosophy: Selling should be the highest form of serving. It's about meeting needs, stated and unstated, not about manipulation. Reframing selling is where we start in our call center training programs. It’s the key to unlocking the desire of your reps to sell and to serve while enhancing the receptivity of your customers.
Listen Up Español
Listen Up Español is the leading bilingual call center focused on the U.S. Hispanic market. Headquartered in Portland, Maine and operating in Hermosillo, Mexico, the company employs over 800 native Spanish & English-speaking agents and provides companies with teleservices to reach their target markets with optimum results.
Listen Up Español offers direct response, non-profit and corporate clients a broad range of call center services from inbound and outbound sales, customer service, and lead generation to campaign planning, scripting and advertising production services. With a focus on measurement, training and a sales psychology, Listen Up Español has the experience to turn customer interaction into revenue.