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Staffing Solutions for Call Centers

HRMC (Human Resource Management Center)

HRMC is focused on helping call centers find the FASTEST (and most intelligent) way to final interviews!  Its flagship product, HRMC AcclaimSM, helps contact centers break free from outdated, resume-centric, hiring processes and leverage the power of artificial intelligence to quickly identify the best candidates and automatically schedule them for next steps.

From the candidate’s perspective, the process is highly engaging.  Whether from a computer, tablet, or mobile device, candidates gain a realistic job preview, are questioned about core qualifications and experience, and participate in challenging, work-related assessments.  Successful candidates are then asked to progress to the next step in the process.  All this is typically done in a SINGLE, 20-25 minute session! (this means losing fewer qualified candidates)

From an employer’s perspective, Acclaim opens the door to a wider audience of potential job candidates by making the entire process “resume optional.” Employers work with HRMC to taylor the process from beginning to end… and they have insight and control over the process from initial job posting through candidate scheduling.  Acclaim also features, a series of powerful, on-demand reports.  Whether it’s querying your database for candidates with specific skills, or performing a detailed adverse impact analysis, we’ve got you covered!

To experience a demo of HRMC Acclaim or to discuss your specific needs with a call center hiring expert, call HRMC at 800-749-4960 or email us at sales@hrmc.com

HRMC also offers a host free articles and white papers related to artificial intelligence in the hiring process.

 

Apex Call Centers

Apex Call Centers was founded to provide businesses of all kinds a full-service center where they can have all of their needs met. With over 250 qualified and trained employees, we strive to create a partnership with our clients built on expertise and trust. Since opening our doors in 2017, we have maintained a steady growth throughout the years and hope to continue increasing productivity, meeting our obligations, tripling the amount of current formal jobs and generating stable employment for our team members.

Our mission at Apex Call Centers is to continuously work on strengthening the relationship with our clients and their customers. Our committed team of customer support specialists are devoted to exceeding expectations and facilitating all of your business outsourcing needs. Through the use of various innovative strategies, we provide quality answering services that include inbound and outbound calling services, around-the-clock customer support, customer acquisition and retention, and much more.

Our vision is to be a company distinguished by the recognition of customer satisfaction in the international market, transcending with a persistent model of development and maintaining a successful growth of your business. We do so by working closely with your business and identifying services that best suit your business needs at affordable costs. We aim to provide low operating costs for our clients that allow them to increase revenue for their business without having to sacrifice quality customer care. 

Our industry specializations include:

  • Ecommerce
  • Education
  • HVAC
  • Insurance
  • Legal
  • Medical
  • Multi-level marketing (MLM)
  • Property management
  • Retail
Contact: Sherri Staveski
                888-350-1433
                sherri@apexcallcenters.com

 

 

 

Employment Technologies

Employment Technologies can equip you to hire the best Call Center Agents and identify your next Team Leaders—with the highest precision and accuracy. Our talent prediction systems use simulation technology to create an interactive, online test-drive for job applicants based on real-life customer situations and compelling storylines. They are immersed in the challenging role of a contact center agent, transforming employment testing from “words on a page” to immersive problem-solving scenarios.

GCS

GCS manages contact centers for our clients. We deliver first class customer interactions in any channel. Our proven process is scalable. Our approach is cost effective. We match your needs with the right location, talent and training for success. GCS lives the contact center business. GCS excels in three areas:
1) Omni-Channel Support in one of our Outsourced Centers
2) Staffing and Management in our Client’s Centers
3) Consulting and Training for any phase of Contact Center Operations

 

Dorigan + Associates

Dorigan + Associates’ goal is to provide superior recruitment services to Call Center, Emerging Software Technology, and Food Industry clients. We have made effective placements in our targeted industries for more than fifteen years. We continue to succeed by developing and maintaining relationships with talented professionals, thoroughly understanding specific hiring requirements and closely matching candidates professionally and culturally.

We provide retained and contingency search services for our targeted base

Dorigan + Associates has an exceptional reputation for combining integrity and efficiency for our clients and applicants.

Contact:
Connie Dorigan
503-635-8565
Visit - www.dorigan.com
Email - condor1@dorigan.com
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Manpower - www.manpower.com
Limra International - www.limra.com