Caras Training is a consultative training organization which specializes in customer service, sales, retail and coach learning and development programs. We work with clients to improve the way their front line staff engages with customers and prospects in the store, in the boardroom, on the phone and by email. Our clients include publicly traded corporations, privately held companies and non-profit organizations.
We create highly customized learning modules and implementation programs that go far beyond what pre-packed or canned training content can achieve. Custom audio, video, case studies, and elearning reduce training time and increase adoption of new skills for companies and departments of all sizes.
Clients get powerful methodology for influencing customers and prospects and creating long-lasting relationships.
Consider a collaboration with us when your firm needs to make the most of every interaction with customers and prospects. That’s how our training solutions become your powerful results. By phone, email, live chat or in person, your sales, service and support teams can do more in less time when they know how.
President, Caras Training
It starts with an Other-Centered Approach. Serving and selling 60 customers a day is never easy. Asking your reps to change is even harder, but change can happen. Conversion rates, average order size, and the overall customer experience can improve. Our approach to changing the way your telesales or customer service reps serve their customer is centered around one philosophy: Selling should be the highest form of serving. It's about meeting needs, stated and unstated, not about manipulation. Reframing selling is where we start in our call center training programs. It’s the key to unlocking the desire of your reps to sell and to serve while enhancing the receptivity of your customers.
SCOTT CASSIDY, Vice President of Marketing
ASLAN Training & Development
p. 770-212-2239 m. 401.301.2281
SellingPower Top 20 Training Company seven years in a row
Founded in 1995, CRMXchange has long been recognized as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management issues including customer care, sales, lead generation, and technology. Today, the site offers a wide variety of resources for contact center professionals. Through nearly a decade-long partnership with industry leaders and analysts, CRMXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. Known by our audience as the "event site," CRMXchange has gained a reputation as experts in the hosting and marketing of webcasts, roundtables, and other online events. In addition, the site offers a wide variety of resources for contact center professionals including white papers, case studies, a vendor directory, featured columns, free, offers, and online training classes. www.crmxchange.com
In 2007 mycrmexchange was created as a world wide networking space for contact center/customer care professionals where they can share their thoughts on operational and business issues with their peers. Participants will be able to contact their peers through various common denominators such as subject matter, location, etc. Each member receives their own ‘space’ on the site where they can create their own blogs, list their areas of interest and expertise, and upload photos, if they wish. Members will be able to blog in public forums where they can express their views on various issues and will be able to seek out other members in various groups by different profile information and subject matter.www.mycrmexchange.com