Live medical answering service for doctors, physicians, and hospitals. To help doctors and physicians access quality 24 hour medical virtual answering services for the the best possible price.
2Ring, a Cisco Preferred Solution Partner, is globally known for its suite of Gadgets for Cisco Finesse, and 2Ring Dashboards & Wallboards – a real-time reporting application that is business-user friendly. 2Ring also provides an extensive variety of connectors between Cisco Finesse and Salesforce, ServiceNow, MS CRM (Dynamics), and any SQL-based application.
2Ring’s solutions are available on Cisco’s price list:
- Powerful suite of Gadgets for Cisco Finesse
- 2Ring Dashboards & Wallboards – a fully web-based, easy-to-use, real-time reporting application
- Connectors between Cisco Finesse and Salesforce, ServiceNow, MS CRM (Dynamics), and any SQL-based CRM or service-desk application
- Contact Center Feedback Service – Staffino.
2Ring additionally offers Dashboards & Wallboards connectors for: Amazon Connect, Cisco UCCX & UCCE, Cisco CUCM, Genesys PureEnage, ServiceNow, and Cisco Webex Contact Center (WXCC)
To schedule a demo and guided walkthrough of our solutions, click here.
Follow us on social media, and check out our YouTube channel below, where you can view brief demos of our products and solutions:
It starts with an Other-Centered Approach. Serving and selling 60 customers a day is never easy. Asking your reps to change is even harder, but change can happen. Conversion rates, average order size, and the overall customer experience can improve. Our approach to changing the way your telesales or customer service reps serve their customer is centered around one philosophy: Selling should be the highest form of serving. It's about meeting needs, stated and unstated, not about manipulation. Reframing selling is where we start in our call center training programs. It’s the key to unlocking the desire of your reps to sell and to serve while enhancing the receptivity of your customers.
SCOTT CASSIDY, Vice President of Marketing
ASLAN Training & Development
p. 770-212-2239 m. 401.301.2281
SellingPower Top 20 Training Company seven years in a row
Call 4 Health
We here at Call 4 Health have stood with our loved ones and family members when they have been in patient care. We have also been patients. Call 4 Health genuinely understands the traumas faced in times of crisis. We know the patients difficulties in coping with treatment as well as the emotional and financial strain that often accompany a medical situation
Our compassion places patients and their families first. This is what sets us apart and it is the key to our success in continuing to provide the highest quality medical communications management solution to our clients. By maintaining efficient, accurate and timely service, we help medical professionals to care for their patients. We serve patients and patients families with our unique brand of assistance and our commitment to compassionate service.
Call 4 Health utilizes the latest and most innovative technology in the market. While we are fully committed to technological progress Call 4 Health has and always will be a friendly, compassionate voice on the other line. Because the people at Call 4 Health work diligently and are creative thinking, we are continually innovating and adapting. In todays fast paced and ever changing world Call 4 Health is always ready with real solutions consistent with the needs of both client and patient.
Call 4 Health will tailor a plan to exceed the clients expectations while upholding the highest standards of compassionate and ethical communications management available.
4720 NW 2nd Ave. Ste. D105
Boca Raton, FL 33431
As a recognized leader in Customer Service Outsourcing, EMS, Inc. provides a 360 degree customer care program that meets all of your customer contact needs. We offer highly scalable and highly-efficient customer service and technical support solutions for all types of businesses. Each of our client’s programs are built from the ground up to meet their specific needs.
EMS, Inc. is interested in investing people and processes for your company and developing a partner relationship. Our end-to-end customer service offerings include: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, IVR, live chat and direct marketing. EMS representatives are available 24 hours a day to supply your customers with the help they need when they need it.
Customer acquisition and retention are essential to an organization's success so every EMS, Inc. representative not only receives extensive program training but also thorough training in customer relationship management. Our representatives in turn provide outstanding customer maintenance and enhanced core relationships.
For additional information or a free quote contact us at email@example.com or call 1(800)233-8811.
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics. As a result, Happitu slashes training time, delivers higher resolution rates, and reduces handle times.
Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!
We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!
One more thing – No Contracts. 45-day trial. Flexible pricing that scales with your company. It’s just $.99 per user per day.
HRMC is focused on helping call centers find the FASTEST (and most intelligent) way to final interviews! Its flagship product, HRMC AcclaimSM, helps contact centers break free from outdated, resume-centric, hiring processes and leverage the power of artificial intelligence to quickly identify the best candidates and automatically schedule them for next steps.
From the candidate’s perspective, the process is highly engaging. Whether from a computer, tablet, or mobile device, candidates gain a realistic job preview, are questioned about core qualifications and experience, and participate in challenging, work-related assessments. Successful candidates are then asked to progress to the next step in the process. All this is typically done in a SINGLE, 20-25 minute session! (this means losing fewer qualified candidates)
From an employer’s perspective, Acclaim opens the door to a wider audience of potential job candidates by making the entire process “resume optional.” Employers work with HRMC to taylor the process from beginning to end… and they have insight and control over the process from initial job posting through candidate scheduling. Acclaim also features, a series of powerful, on-demand reports. Whether it’s querying your database for candidates with specific skills, or performing a detailed adverse impact analysis, we’ve got you covered!
To experience a demo of HRMC Acclaim or to discuss your specific needs with a call center hiring expert, call HRMC at 800-749-4960 or email us at firstname.lastname@example.org
HRMC also offers a host free articles and white papers related to artificial intelligence in the hiring process.
Since 1999, Night Nurse in partnership with 30 independent answering services has been providing full service triage services for our nationwide medical community. Night Nurse subscribers presently include over 3,800 private practice physicians, practice groups, clinics, hospitals and sentinel educational institutions.
Our triage services are supported by over 150 experienced RNs and NPs; available 24/7/365. Night Nurses’ National Call Center and main offices are located in Framingham, Massachusetts. Triage services are managed by several Nurse Managers, our Director of Nursing Services, and four active Medical Directors.
Several innovative differences distinguish Night Nurse from most other triage providers. Our dispatch staff prioritizes patient calls; thereby assuring that emergent and urgent calls receive attendant priority. We have separate nursing staffs; one to exclusively triage pediatric calls and another for triaging adult calls. Our advanced proprietary systems, promptly direct calls to the next available nurse, that is properly certified to manage the triage call. These steps are taken to assure greater patient safety and result in unmatched patient/caregiver call response times.
Informative Night Nurse Patient Triage Encounter Reports are delivered to client offices, immediately upon completion, and can be directly entered into clients’ EMR systems. Our innovative Physician Portals allow MDs to both monitor and participate in nurse/patient triage encounters from home or office.
Night Nurse has one singular product offering for the medical community…qualitative triage service, whenever needed, and continual investment in systems, helps us to provide our triage services cost effectively.
We also take great pride in our close to 98% rate of client retention.
Thank you for considering Night Nurse as your provider of triage services, or in associate partnering with your answering service.
For further information about our organization, please visit our web site: www.nightnursetriage.com You can also call us @ 508-650-0022 or 800-577-4455.
CONSIDERING CALL CENTER OUTSOURCING? Outsource Consultants is a call center referral and advisory firm that helps companies find the best high-performing outsource call centers and cloud-based contact center solutions. Our experts have over 25 years of call center and BPO outsourcing industry experience and have vetted and screened over 500 of the finest nearshore, offshore and U.S. based call centers.
We do the groundwork and research for companies and match them with the best outsource call center options that meet their exact requirements. This provides value to companies by saving them time, reducing their costs and ensuring they find a high-quality and top-performing outsource call center that best fits their needs.
We don’t recommend the top 10 BPO call centers; we find the hidden gems. These call centers provide our clients with high-level performance, quality English-speaking agents, and highly competitive pricing.
The best part? There is NO FEE for our services!
OUTSOURCE CONSULTANTS - Call Center Outsourcing Advisors
Quality Contact Solutions
Quality Contact Solutions provides telemarketing and call center solutions that achieve sales results. Since 2007 they have been a premier choice for B2B telemarketing. Their expertise in Telemarketing, Lead Generation, Appointment Setting, Outsourced Telemarketing and Qualified Sales Lead delivery shows the versatility and expansive knowledge of their team. Many companies have partnered with QCS to reduce the time and cost associated with outbound programs.
QCS is led by owners Dean and Angela Garfinkel. The organization has been recognized by the industry as a Call Center subject matter expert and leader in sharing of best practices. The principals of QCS have received numerous awards and accolades over the years including: appointment to the PACE National BOD and elected as Treasurer, appointment to Chapter BOD, Chair of Marketing, DMA Teleservice Council, recipients of Fulcrum, Foundation and Chairmen’s awards. In addition publications such as Call Center Times and Connections magazine recognized QCS management as subject matter experts by publishing numerous articles over the past 5 years on topics related to best practices, compliance, call center technologies, training, and defining goals.
Call us today at 877-755-9188. Or visit our website: Quality Contact Solutions
Responsive Call Center
Responsive Call Center has over 40 years of experience managing inbound, outbound and business process outsourcing services to satisfy our customers’ unique needs. We provide real time technological solutions to optimize work flow. We offer a myriad of telecommunications hardware and software including IVR (Interactive Voice Response),WFM (Workforce Management), Softphone Software, CTI enabled phone applications. We have centers in:
2. South Carolina
6. Managua, Nicaragua
7. Santa Cruz, Bolivia
8. Lima, Perú
Responsive Call Center
O: (225) 360-3046 or (855) 465-0910
C: (225) 936-6393
Sencommunications Inc. is a Nationally Certified Woman Business Enterprise (WBE), HUBZone Certified Company, and Woman-Owned Small Business (WOSB) with 30 years of experience in Contact Center products and services. We specialize in providing technology solutions which keep your agents productive while providing the strongest ROI on your investment. Sencomm® is committed to the highest standards of business ethics and makes customer satisfaction our number one priority.
Are your reps struggling to keep customers happy, achieve FCR and decrease escalated calls? Ulysses Learning provides conversation skills training to leaders and associates to ensure readiness for anticipating and satisfing customers’ needs.
For the past 18 years, Ulysses Learning has been helping contact centers improve conversations at the point of contact between reps and customers and reps and coaches by leveraging proven content and blended learning approach.
Our solutions include ServiceMentor™, CoachingMentor™, QualityMentor™, SalesMentor™ and Leadership Development. They use our proven Judgment@Work methodology and blend simulation-based e-Learning with other performance improvement components that have been validated through extensive research, client results and ongoing analysis. Help your service organization be primed and equipped with the skills needed for gaining your customer’s confidence and trust.
One reason our training is so successful is because we tailor our training methods to our audiences, taking into consideration their learning style and level of experience including:
• Just-in-time training and coaching, which provides instruction in small snippets at the right time for the learner
• Self-directed, self-paced learning that accommodates different learning styles
• Peer mentoring so learners can share experiences
“Customers should be at the center of what we do. We could have spent a lot of time figuring out training and coaching best practices by ourselves. Instead, we partnered with Ulysses Learning to determine what makes a good customer experience – and trained our employees to make that happen.” – V.P., Customer Service, Utility Company
Deliver the customer service your customers demand by choosing contact center training with proven results.
Contact Ulysses Learning today!