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Employee Performance Management

Ulysses Learning

Award-winning customer service, sales, and coaching training.  Endorsed by top contact centers.

Your contact center will achieve profound business results, ahead of schedule, with Ulysses Learnings’ artful blend of patented simulation-based e-learning, facilitated exercises, coaching, and support tools, that redefine the way customers are respected and cared for and transformcustomer service, sales and coaching cultures.

A 2017 Stevie® Awards winner, Ulysses has the only training proven to build emotional intelligence or “EQ” (in both agents and coaches) so that Judgment@WorkTM can be confidently, consistently, and expertly applied on every call.

Ulysses Learning was founded in 1995 as a joint venture with Northwestern University’s Learning Sciences department and continues to bring clients new, innovative enhancements to its industry-leading training.

Many are surprised to learn that Ulysses was the first in the world to create and recently receive a patent for its “Overlay Modeling” software system. The system transformed the way computer-based training is developed and has been cited by Microsoft, IBM, and Reuters as being foundational to the development of several of their own innovative software products.

While other e-Learning products are built using more predictive or contrived modeling, Ulysses’ software continually adds or “overlays” real-life responses representatives provide while going through the training simulations. The software, in this sense, is not static, but lives and is further enriched with each interaction.  This is one reason why Ulysses’ clients report that training delivers more realistic and meaningful learning experiences that produce desired results in a shorter period of time such as:

• Escalated calls reduced by a minimum of 27% (One Ulysses client just reported escalated calls decreased from 38 per supervisor to 4!)
• Increased customer satisfaction by 21%
• Decreased call backs by 25%
• Improved average handle time up to 10 seconds or more
• Improved first call resolution up to 22%

Begin your contact center transformation now.

Contact Ulysses Learning today!
Online: www.ulysseslearning.com
Call: 800-662-4066
Email: info@ulysseslearning.com

 

CallShaper

Harnessing the Power of the Cloud for Greater Sales Efficiency
 
CallShaper is the originator of a cutting-edge cloud-based call center platform for efficiency- and compliance-minded directors of inbound and outbound telemarketing call centers. Whether your call center is in-house or external, if you want to automate 100% of your telemarketing process and keep your agents focused on making sales, CallShaper has the answer!
 
Dynamic and highly flexible,  CallShaper’s platform offers 99.999% reliability and has earned a 5-star rating on Capterra. With CallShaper, call center directors who are managing multiple vendors from multiple locations have everything they need on one platform that allows for custom, do-it-yourself scripting and integration with third party systems.
 
When it comes to reporting, CallShaper has no equal in providing real-time transparency. At the same time, CallShaper’s “set it and forget it” predictive dialer is a big productivity plus – doing the dialing for up to 20 lines per agent. Another CallShaper advantage is its built-in Quality Assurance Scorecard, offered at no additional cost.
 
Unlike with standard call center platforms, CallShaper clients quickly find that they are better able to manage efficiencies at the sales rep level. Users can be up-and-running with as little as four hours of training, and there is no need for dedicated IT support.
 
CallShaper also beats the competition on compliance, retaining easy-to-access compliance information at no charge for seven years – five years longer than the two years required by TCPA.
 
Call: 888-276-1370
 
 

Sencommunications, Inc.

Sencommunications Inc. is a Nationally Certified Woman Business Enterprise (WBE), HUBZone Certified Company, and Woman-Owned Small Business (WOSB) with 30 years of experience in Contact Center products and services. We specialize in providing technology solutions which keep your agents productive while providing the strongest ROI on your investment. Sencomm® is committed to the highest standards of business ethics and makes customer satisfaction our number one priority.

Contact: Melinda Farmer
Email: sales@sencomm.com
Phone: 800-654-2993

 

MojoDome

MojoDesk creates ergonomic solutions to increase wellness and productivity. Our line of sit-to-stand desks are made in Colorado at our Denver headquarters, factory, and showroom.

MojoDome is our new all-in-one call center solution that lets your team control their workspace for noise, privacy, and lighting. Raise or lower the desk and acoustic panels with a press of a button. Avoid a remodel, maximize square footage, and increase productivity. 

MojoDome is an electric sit-to-stand desk bundled with an adjustable privacy dome and was purpose-built for call centers to focus on social distancing, focused work or collaboration and maximizing an existing office’s square footage with minimized buildout. The Dome offers a scalable, safe, quiet and flexible alternative to the traditional open- office design.   

Notable features:

  • Provides visual privacy, sound absorption and focus at the touch of a button perfect for taking and making calls
  • Strategic footprint to maintain social distancing in an open office setting
  • Sneezeguard, for germ-spread mitigation
  • Can also be lowered to foster the open office dynamic and team collaboration 

As featured on ABC News, ForbesNew York Post, and FOX.

 

Inova Solutions
Inova Solutions is a global provider of real-time performance management solutions that help contact centers improve their operations through the use of actionable, real-time metrics and consolidated reporting. Reporting outputs include multi-media digital signage, customizable web-based dashboards, desktop applications and LED wallboards.

Company Specialization:
Whether your contact center is a customer service center, technical support, collections, or sales center or a combination of these, Inova’s real-time performance management solutions will ensure your team receives the key real-time information it needs to be successful.